Connect for Health Colorado

• Collaborate with stakeholders, including customers, leadership, and cross-functional teams, to develop a clear product vision and strategy. • Create and maintain the product roadmap, ensuring alignment with business goals, customer needs, and product vision. • Lead and coordinate with engineering, design, and operations teams to understand and address upstream and downstream impacts to ensure successful product development and deployment. • Establish and track key product metrics, using data insights to drive decision-making and refine product strategies. • Gather and analyze feedback from customers and stakeholders and proactively challenge and refine ideas to inform product direction and strategy.

• Provides leadership in developing and executing human resources strategy • Focuses on training and development, employee recruitment and retention, succession planning, organizational and performance management, labor relations, and compensation • Manages all human resources and training-related matters • Participates in strategic and business planning, policy formulation, process improvements, program development • Represents the organization regarding Employment law matters • Guides management and employee actions by developing, writing, and updating policies, procedures, methods, and guidelines • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements • Defines and owns the compensation plan and pay plan by conducting periodic pay surveys • Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests

• Create wireframes and prototypes to visualize and communicate design concepts, iterating based on feedback. • Design and define interactive experiences that align with user goals, business objectives, and technical constraints. • Conduct comprehensive user research to gain insights into user needs and behaviors, informing design decisions with evidence. • Create seamless experiences for digital products, ensuring optimal organization and accessibility of content. • Advocate for user-centered design principles throughout the product development lifecycle, emphasizing the importance of a user-centric approach. • Stay informed about industry trends and best practices, including advancements in AI-assisted design, actively seeking opportunities to enhance design processes and methodologies. • Work collaboratively with cross-functional teams, including senior project managers, product owners, business analysts, and developers, ensuring alignment between design objectives and project goals. • Use AI powered design and prototyping tools (e.g., Figma Make, ChatGPT, Claude, etc.) to accelerate ideation, content generation, and design exploration. • Apply vibe coding techniques to rapidly build functional prototypes and proof of concept interfaces using AI-assisted code generation, enabling faster validation of design concepts with real interactions. • Evaluate and integrate emerging AI tools into the UX workflow, identifying opportunities to improve efficiency in research synthesis, design iteration, and handoff processes. • Apply healthcare and health insurance domain knowledge to design experiences that account for regulatory requirements, accessibility standards, and the needs of diverse user populations, including consumers, brokers, and assisters.

• Function under the direction of the Senior Manager of Broker and Assister Operations • Plan, implement, and oversee the full cycle of partner programs • Collaborate with internal and external stakeholders to develop goals and metrics • Document funding and application process • Use software to create, manage, and report partner tasks and outcomes • Analyze programs results to assess progress, identify barriers, and share findings • Represent the organization externally as a subject matter expert • Act as a strategic thought partner and resource guide to internal teams and partners

Role Description The Technical EDI Specialist works under the direction of the Production Support Manager and serves as the organization’s lead backend technical resource for EDI transaction integrity, internal enrollment data alignment, issuer file reconciliation support, and complex production data corrections within Connect for Health Colorado’s marketplace systems. This role focuses on the internal system, database, and transaction-level components of EDI processing rather than external issuer-facing coordination. This role serves as a key technical partner to Product, Engineering, and Issuer Operations to support enrollment data reconciliation efforts, validate cross-system discrepancies, and ensure alignment between internal system data, issuer-reported information, and CMS. The Technical EDI Specialist provides deep analysis of transaction-level issues, data mismatches, and bulk correction impacts, enabling Product and Engineering to accurately define problems and implement effective solutions, while supporting Issuer Operations in resolving reconciliation discrepancies and ensuring cross-system alignment. The role also identifies systemic patterns, establishes guardrails, and surfaces actionable insights that inform and influence Product prioritization and decision-making, while strengthening data handling and system logic to prevent recurrence and improve data quality and system reliability. Position Responsibilities - Serve as the senior subject matter expert for backend EDI transactions, policy services, internal dispute resolution, and regulatory reporting. - Act as a key technical partner to Product, Engineering, and Issuer Operations to support enrollment data reconciliation and ensure cross-system alignment between internal systems, issuers, and CMS. - Translate production issues, reconciliation discrepancies, and data trends into actionable insights that inform and influence Product prioritization and decision-making. - Provide deep analysis of transaction-level issues, data mismatches, and bulk correction impacts to enable accurate problem definition and effective solution design. - Support Issuer Operations in resolving reconciliation discrepancies through validation of transaction behavior and cross-system data alignment. - Perform advanced SQL analysis to validate eligibility, enrollment, premium, and financial assistance data consistency across systems. - Review and validate high-risk and bulk Data Change Requests impacting enrollment, financial assistance, premiums, issuer reconciliation, and regulatory reporting. - Validate correction logic against transaction history, eligibility results, policy grouping, and financial assistance calculations to prevent downstream risk. - Establish and maintain review standards and governance guardrails to ensure audit readiness, regulatory compliance, and data integrity. - Identify systemic patterns and recurring issues, guide root cause analysis, and strengthen data handling and system logic to reduce recurrence. - Serve as the technical lead for high-impact production incidents involving enrollment, financial data, issuer data exchange, or reporting discrepancies. - Provide mentorship and technical oversight to Production Support team members to strengthen EDI and reconciliation capabilities. - Collaborate with BI, Issuer Operations, Architecture, Engineering, and external partners to ensure data integrity and alignment with production behavior. - Ensure adherence to Incident and Problem Management processes and contribute to operational maturity within Production Support. - Perform other duties as assigned. Qualifications - Colorado resident. - Bachelor’s degree in computer science, Information Systems, Business Administration, or a directly related field and/or equivalent years of relevant technical experience. - Minimum of 5 years of demonstrated experience supporting complex production systems involving EDI transactions, enrollment platforms, or financial data reconciliation. - Proficiency in EDI standards (X12), including experience with data mapping and translation concepts. - Strong technical knowledge of file formats such as XML and JSON. - Experience with communication protocols, including APIs and SFTP. - Advanced SQL skills for data analysis, validation, and troubleshooting. - Familiarity with tools and platforms such as Java, Swagger, and Rancher. - Experience troubleshooting regulatory or external reporting extracts. - Experience designing, reviewing, and validating database correction scripts. - Experience working within ITIL-based Incident and Problem Management frameworks. - Proficiency with tools such as JIRA Service Desk, JIRA Software, Confluence, and production logging/monitoring tools. - Exceptional analytical thinking and pattern recognition skills. - Ability to operate independently and exercise sound technical judgment in high-impact scenarios. - Effective cross-functional collaboration and communication skills. - Ability to remain calm and decisive during time-sensitive operational periods, including Open Enrollment. Preferred Skills - Experience working within a State-Based Marketplace or healthcare enrollment system. - Knowledge of premium subsidy calculations and federal reconciliation requirements. - Experience supporting large-scale population-impacting data corrections. Work Environment - Currently working remotely. - The Connect for Health Colorado office is located in the North Tech Center area of Denver, near the intersection of I-25 and I-225. - Work schedule may include some non-traditional hours, weekends, and evening events. - Core office hours are typically 8 am-5 pm with some flexibility. Benefits - Connect for Health Colorado offers a competitive benefits package. - Employees are offered a robust benefits package and may elect from various offerings to tailor a package best suited to their individual needs. - Employees are eligible to participate in the organization’s 403(b) plan. - Paid time off, short-term and long-term disability, and life insurance are provided. - The salary range for this position is $72,100 - $94,760 per year. To Apply Please apply on our Career page at Connect for Health Colorado Employment . Connect for Health Colorado is an equal opportunity employer (EOE). Connect for Health Colorado may, at its discretion, conduct a background check on any workforce member and/or require job candidates to successfully complete a background check as a condition of employment. Application Deadline This will be posted for a minimum of 5 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Post date: 04/23/2026.

• Help Product Teams Make Data-Informed Decisions • Analyze product usage and customer journey data to identify meaningful patterns and opportunities to improve product outcomes • Partner with product managers to identify key product questions and ensure analysis and reporting support product planning, prioritization, and decision-making • Translate complex data into clear, actionable insights that inform product decisions • Contribute analysis that helps teams evaluate trade-offs, risks, and opportunities • Measure Product Performance and Impact • Implement measurement plans for new features, experiments, and product initiatives • Analyze product adoption, engagement, and usage patterns • Help evaluate whether product changes achieve intended customer and business outcomes • Surface opportunities to improve product performance based on data trends • Build Dashboards and Reporting • Develop and maintain dashboards that track product health and key performance metrics • Ensure dashboards are clear, intuitive, and aligned with shared metric definition • Create repeatable reporting that enables teams to independently monitor performance • Partner with stakeholders to ensure reporting supports real decision-making needs • Enable Teams to Use Product Data • Coach product teams through interpreting analytics dashboards and reports • Provide guidance on how to use product analytics tools and metrics effectively • Create documentation and usage guidance that enables self-service reporting • Provide day-to-day support on product data, metrics, dashboards, and analytics tool usage • Promote Reliable and Trustworthy Product Data • Model established standards for product data collection, metrics, and reporting • Help identify and resolve data quality issues • Partner with business intelligence, data engineering, and other data teams when product data needs alignment with enterprise reporting • Contribute to clear documentation of data sources, data definitions, and metrics • Work Across the Product Data Ecosystem • Analyze product data using tools such as Pendo, Power BI, and Snowflake • Analyze and incorporate data from product development tools such as Jira to help teams understand delivery progress and product outcomes • Collaborate with product, UX research, and business intelligence partners to connect product insights with broader organizational data

• Reports to the Senior Director of Marketing and Communications • Leads the development, execution, and day-to-day operations of the C4HCO’s marketing program • Manages a team of marketing staff • Oversees planning and implementation of marketing campaigns across multiple channels • Ensures brand consistency and alignment with C4HCO’s mission and priorities • Works closely with teams across the organization • Manages multiple marketing projects, tracking timelines, deliverables, and approvals • Creates and deploys a comprehensive marketing strategy during the annual Open Enrollment period • Develops and manages strategic timelines and calendars for social media content, email marketing, and cross-channel campaigns • Monitors campaign performance and adjusts plans • Leads reporting presentations and meetings with stakeholders on marketing performance and insights • Collaborates with C4HCO partners on toolkit materials and social media partnerships • Provides oversight for organizational branded merchandise strategy

• Design, develop, and deploy AI, machine learning, and generative AI solutions to solve complex business challenges and enhance operational workflows. • Partner with the Chief Innovation Officer (CIO) and stakeholders to identify, prioritize, and scope AI/ML/GenAI use cases; define success criteria and proof-of-concept plans. • Prototype and deliver proofs-of-concept for emerging AI technologies, including large language models (LLMs), natural language processing (NLP), retrieval-augmented generation (RAG), and predictive analytics. • Translate validated proofs-of-concept into clear functional and non-functional requirements, user stories, acceptance criteria, and operational runbooks for production delivery. • Build and maintain semantic/domain models (taxonomies, ontologies, and metadata standards) to improve AI search, retrieval, and analytics across Exchange data. • Develop AI-enabled applications and demos using Streamlit and APIs (e.g., FastAPI/Flask) to support internal users and operational teams. • Implement solutions that leverage AWS services (including Amazon Aurora/RDS PostgreSQL), Amazon Q, and Snowflake Cortex, and integrate with existing applications and infrastructure. • Collaborate with the BI, Architecture, and Security teams to integrate AI solutions with existing systems, providing scalability, security, and compliance with organizational standards. • Collaborate with the QA department to select AI-related testing tools and frameworks (prompt/model evaluation, regression testing) to enhance testing efficiency and accuracy. • Develop and implement automation solutions for the QA department to streamline testing processes for AI-enabled applications. • Develop and maintain APIs and microservices to support AI-driven applications and their integration with SaaS platforms. • Implement and optimize machine learning pipelines, including data preprocessing, feature engineering, model training, evaluation, and deployment. • Work with data engineers to ensure high-quality data pipelines for training, evaluation, and deploying AI models. • Create and maintain detailed documentation for AI models, processes, and workflows to support internal teams and ensure knowledge transfer. • Build and manage CI/CD pipelines for automated deployment and testing of AI solutions. • Monitor and optimize the performance and cost of AI systems, including troubleshooting and resolving issues in production environments. • Ensure AI solutions comply with security, privacy, and Standard Operating Procedures (SOPs), including responsible AI guardrails and audit logging. • Provide technical guidance and mentorship on AI/ML best practices and provide emergency response for AI system issues through on-call support and monitoring escalations.

• Support the Senior AI Developer/Engineer and CIO-sponsored initiatives by delivering enhancements, prototypes, and internal tools that improve staff efficiency and consumer support • Collaborate with business owners and technical teams to gather requirements, document user stories/acceptance criteria, and translate needs into implementable AI/ML solutions • Develop and enhance internal AI-enabled applications and demos using Streamlit and related web frameworks for knowledge assistance, workflow automation, and analytics • Implement and maintain retrieval-augmented generation (RAG) solutions, including document ingestion, chunking, embeddings, vector search, and prompt orchestration • Integrate AI applications with AWS services and data platforms, including Amazon Aurora/RDS PostgreSQL, S3, and approved AI services; follow security and access control standards • Use Snowflake (including Snowflake Cortex where appropriate) to support AI/ML workloads, data preparation, and secure data access patterns • Leverage Amazon Q (as applicable) and related enterprise assistant patterns to support internal users and knowledge discovery • Contribute to semantic/domain models (taxonomies, metadata, reference data) that improve retrieval quality and reporting • Write clean, testable Java code; build APIs/services; and contribute to CI/CD pipelines and automated testing • Monitor AI application performance (quality, latency, cost) and assist with troubleshooting, incident response, and continuous improvement • Ensure responsible AI practices: privacy, PII/PHI handling, bias awareness, auditability, and documentation; follow SOPs and security policies • Participate in IT operations activities (standups, change management, documentation, knowledge transfer) and support end users with training and adoption

• Support Connect for Health Colorado by coordinating cross-department policy initiatives • Track state and federal legislative and regulatory developments impacting marketplace operations • Prepare concise summaries and briefings for internal teams and leadership • Translate complex policy changes into clear, actionable insights and messaging • Coordinate cross-department discussions related to policy and regulatory developments affecting Connect for Health Colorado • Facilitate planning and alignment across teams, including operations, product, legal, marketing, outreach, and communications • Prepare briefing materials and support leadership engagement with stakeholders such as policymakers, issuers, brokers, and community partners • Lead program management for the annual CoverCO conference