Connect for Health Colorado

• Generate information to support Connect for Health Colorado (C4) business decision-making • Support the technical and access expansion of C4 BI Analytics, Self-Service Power BI Viewers and Super-Users development and training • Deliver Board/Management reporting, as well as regulatory reporting • Produce continuous improvements in information management and delivery • Work with the BI Data Engineer and BI Developer to implement improvements for BI visualization technologies and Self-Service Information Delivery • Develop deep understanding of customers, business operations, opportunities, and challenges to develop measures, metrics, reports, and analyses that lead to measurable improvements

• Connect for Health Colorado has an excellent opportunity for a Senior Communications Strategist (Policy & Internal Communications) • Reports to the Senior Communications Manager and supports the development and execution of strategic communications for C4HCO’s partners, team members, and stakeholders • Help translate health policy information, organizational priorities, product updates, and enrollment information into clear, audience-focused communications that strengthen trust and engagement • Coordinate communications across teams and support high-volume initiatives such as the annual Open Enrollment period • Ensure communications align with C4HCO’s strategy, voice, and priorities • Support the Senior Communications Manager to create the strategy for policy and internal communications • When appropriate, represent C4HCO in public meetings or external, collaborative initiatives • Develop and execute strategic policy and internal communications that align with organizational priorities and communications strategies • Craft, review, and deploy written communications including policy memos, stakeholder emails, talking points, press releases, product announcements, FAQs, and partner engagement materials • Serve as a liaison to improve policy and internal communications, identify communication gaps, and resolve complex communication challenges in coordination with internal teams • Contribute to integrated communications campaigns across email, web, social media, and partner networks • Participate in stakeholder meetings and represent C4HCO in partner communications efforts to support coordinated messaging and engagement • Contribute to rapid-response communications and issue management efforts • Support Open Enrollment communications strategy, planning, and execution, including high-volume, time-sensitive tasks and coordination of messaging • Monitor engagement metrics and stakeholder feedback; provide insights and recommendations to refine communications strategies and improve reach, clarity, and impact • Perform other duties as needed in support of departmental and organizational priorities

• Develop and execute strategic customer and partner communications plans that align with organizational priorities and communications strategies. • Craft, review, and deploy written communications including press releases, product announcements, stakeholder emails, FAQs, and customer and partner engagement materials. • Serve as a liaison to improve the customer and partner experience, identify communication gaps, and resolve complex communication challenges in coordination with internal teams. • Partner with team to distribute customer and partner messages across key outreach channels and contribute to integrated communications campaigns across email, web, social media, and partner networks. • Translate product updates, health policy information, and organizational priorities into clear, audience-specific messaging. • Participate in stakeholder meetings and represent C4HCO in partner communications efforts to support coordinated messaging and engagement. • Contribute to rapid-response communications and issue management efforts, ensuring timely and accurate messaging. • Support Open Enrollment communications strategy, planning, and execution, including high-volume, time-sensitive tasks and coordination of messaging. • Ensure alignment between customer-facing and internal communication. • Identify opportunities to streamline communications processes and strengthen cross-functional coordination. • Support the Senior Communications Manager in building and maintaining a disciplined, insight-driven communications function aligned with C4HCO priorities. • Establish and evolve engagement metrics and stakeholder feedback; provide insights and recommendations to refine communications strategies and improve reach, clarity, and impact. • Perform other duties as needed in support of departmental and organizational priorities.

• Develop a proactive social media content calendar based on overarching content strategy, key themes, and audience understanding • Write engaging copy designed for each platform and refine existing content to fit social media platforms’ unique parameters and considerations • Monitor news and trends within and outside of the industry and state, and take advantage of opportunities • Take the lead on drafting and refining posts and social media-related content from internal stakeholders on a reactive basis as necessary • Manage advertising campaigns across social media platforms, including monitoring, in-platform adjustments, maintenance and reporting • Manage inbound and outbound customer, prospect, and stakeholder outreach on social media • Monitor, gather, analyze, and report on relevant data on social media accounts and social media efforts on a consistent basis • Stay up to date with the latest social media landscape shifts, tools, and algorithm updates • Day-to-day coordination of influencer partnerships • Stay connected to integrated Connect for Health Colorado communications campaigns and contribute ideas for delivery of important messages in a social media-friendly way • Track feedback trends from service conversations and public engagement to be shared with departments throughout the organization • Create and refine social media processes • Provide input on social media strategies and policies • Participate in stakeholder meetings to support coordinated messaging and engagement • Perform other duties as needed in support of departmental and organizational priorities

• Audit current setup of existing systems supporting marketing and communications efforts • Manage the organization’s email marketing workflow, including list management, building and sending emails, creating and executing campaigns • Serve as the main point of contact in the relationships with vendors and contractors related to systems and platforms • Manage budget and renewal conversations with vendors and contractors related to systems and platforms • Create/write content and manage updates to the Connect for Health Colorado primary website and other web-related properties • Support analysis on existing systems and usage in the marketing and communications technology stack and provide recommendations for upgrades and improvements • Take the lead on gathering data and metrics across core platforms • Maintain data cleanliness, security, and compliance with regulations across the systems in the marketing and communications technology stack • Streamline existing or build new workflows designed to improve efficiency, productivity, and user-friendliness • Stay up to date on updates to existing systems and new features • Participate in stakeholder meetings to support coordinated messaging and engagement • Perform other duties as needed in support of departmental and organizational priorities.

• Collaborate with stakeholders, including customers, leadership, and cross-functional teams, to develop a clear product vision and strategy. • Create and maintain the product roadmap, ensuring alignment with business goals, customer needs, and product vision. • Lead and coordinate with engineering, design, and operations teams to understand and address upstream and downstream impacts to ensure successful product development and deployment. • Establish and track key product metrics, using data insights to drive decision-making and refine product strategies. • Gather and analyze feedback from customers and stakeholders and proactively challenge and refine ideas to inform product direction and strategy.

• Provides leadership in developing and executing human resources strategy • Focuses on training and development, employee recruitment and retention, succession planning, organizational and performance management, labor relations, and compensation • Manages all human resources and training-related matters • Participates in strategic and business planning, policy formulation, process improvements, program development • Represents the organization regarding Employment law matters • Guides management and employee actions by developing, writing, and updating policies, procedures, methods, and guidelines • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements • Defines and owns the compensation plan and pay plan by conducting periodic pay surveys • Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests

• Create wireframes and prototypes to visualize and communicate design concepts, iterating based on feedback. • Design and define interactive experiences that align with user goals, business objectives, and technical constraints. • Conduct comprehensive user research to gain insights into user needs and behaviors, informing design decisions with evidence. • Create seamless experiences for digital products, ensuring optimal organization and accessibility of content. • Advocate for user-centered design principles throughout the product development lifecycle, emphasizing the importance of a user-centric approach. • Stay informed about industry trends and best practices, including advancements in AI-assisted design, actively seeking opportunities to enhance design processes and methodologies. • Work collaboratively with cross-functional teams, including senior project managers, product owners, business analysts, and developers, ensuring alignment between design objectives and project goals. • Use AI powered design and prototyping tools (e.g., Figma Make, ChatGPT, Claude, etc.) to accelerate ideation, content generation, and design exploration. • Apply vibe coding techniques to rapidly build functional prototypes and proof of concept interfaces using AI-assisted code generation, enabling faster validation of design concepts with real interactions. • Evaluate and integrate emerging AI tools into the UX workflow, identifying opportunities to improve efficiency in research synthesis, design iteration, and handoff processes. • Apply healthcare and health insurance domain knowledge to design experiences that account for regulatory requirements, accessibility standards, and the needs of diverse user populations, including consumers, brokers, and assisters.

• Function under the direction of the Senior Manager of Broker and Assister Operations • Plan, implement, and oversee the full cycle of partner programs • Collaborate with internal and external stakeholders to develop goals and metrics • Document funding and application process • Use software to create, manage, and report partner tasks and outcomes • Analyze programs results to assess progress, identify barriers, and share findings • Represent the organization externally as a subject matter expert • Act as a strategic thought partner and resource guide to internal teams and partners

• Serve as the senior subject matter expert for backend EDI transactions, policy services, internal dispute resolution, and regulatory reporting • Act as a key technical partner to Product, Engineering, and Issuer Operations to support enrollment data reconciliation and ensure cross-system alignment between internal systems, issuers, and CMS • Translate production issues, reconciliation discrepancies, and data trends into actionable insights that inform and influence Product prioritization and decision-making • Provide deep analysis of transaction-level issues, data mismatches, and bulk correction impacts to enable accurate problem definition and effective solution design • Support Issuer Operations in resolving reconciliation discrepancies through validation of transaction behavior and cross-system data alignment • Perform advanced SQL analysis to validate eligibility, enrollment, premium, and financial assistance data consistency across systems • Review and validate high-risk and bulk Data Change Requests impacting enrollment, financial assistance, premiums, issuer reconciliation, and regulatory reporting • Validate correction logic against transaction history, eligibility results, policy grouping, and financial assistance calculations to prevent downstream risk • Establish and maintain review standards and governance guardrails to ensure audit readiness, regulatory compliance, and data integrity • Identify systemic patterns and recurring issues, guide root cause analysis, and strengthen data handling and system logic to reduce recurrence • Serve as the technical lead for high-impact production incidents involving enrollment, financial data, issuer data exchange, or reporting discrepancies • Provide mentorship and technical oversight to Production Support team members to strengthen EDI and reconciliation capabilities • Collaborate with BI, Issuer Operations, Architecture, Engineering, and external partners to ensure data integrity and alignment with production behavior • Ensure adherence to Incident and Problem Management processes and contribute to operational maturity within Production Support • Perform other duties as assigned.