CompassX Group

• Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities. • Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination. • Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes. • Core administration and operational support for the Webex Contact Center (WxCC) platform. • Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer. • Design, deploy, and manage Webex Contact Center pillars: Entry Points, Queues, Routing Strategies. • Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation. • Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

• Audit Figma workspace files and map the shared library dependencies, component references, and token connections across Patterns, Recipes, Templates, and working files. • Lead the duplication and restructuring of the Foundations library into a brand-specific version—stripping non-applicable assets while maintaining component naming integrity. • Execute Figma’s Swap Library feature across the full file set to reconnect components after the Foundations library is re-homed in the new account. • Identify and manually resolve any components that cannot be automatically matched during the swap—including renamed, deleted, or structurally changed assets. • Validate the published state of all Patterns, Recipes, and Template libraries post-migration to ensure all downstream files are receiving updates correctly. • Document all library decisions, known gaps, and structural changes for the ongoing design team. • Set up Token Studio in the new Figma account and connect it to a brand-specific token set. • Validate that all token connections are intact post-migration—colors, typography, spacing, and component-level tokens. • Identify and resolve broken or mismatched token references across migrated files. • Ensure the token architecture supports an independent design system going forward. • Run a proof of concept test early in the engagement: duplicate a low-lift team, transfer it to a test workspace within a provided sandbox, and repeat for a library file documenting findings before full migration begins. • Coordinate with org admins on the team-level transfer to the new Enterprise account. • Work through the migration in a sequenced order that minimizes disruption to active design work. • QA the full migrated environment before handoff confirming no broken references, missing libraries, or disconnected tokens remain.

• Manage multiple workstreams, translate technical requirements into actionable plans, and serve as the bridge between technical teams and business stakeholders. • Ensure successful project execution by managing scope, schedules, risks, and resources while driving collaboration across technical teams such as software engineering, cloud transformation, or data integration teams. • A light hands-on approach to technical problem-solving will also be valuable for troubleshooting and quality assurance. • Build strong client relationships that lead to new project opportunities. • Contribute to CompassX initiatives, including recruiting, mentoring, and firm development.

• Design, draft, and scale robust automated test suites using Node.js and TypeScript to validate feature stability. • Lead hands-on automation testing across multiple web applications using Playwright, with additional exposure to Android (Appium) ecosystems. • Write and maintain test coverage for intricate GraphQL queries as well as asynchronous, real-time messaging interfaces like MQTT, WebSockets, or SSE. • Monitor, scale, and maintain automated test execution across continuous integration environments via GitHub Actions, GitLab CI, or Jenkins. • Actively leverage container registries, Docker images, and log aggregation platforms to analyze and correlate errors across distributed services. • Collaborate dynamically across engineering teams to surface, track (via Jira), and proactively resolve environmental and application defects. • Integrate cutting-edge AI tools within your day-to-day workflow to boost test creation efficiency and delivery cadence.

• Architect and Maintain Automated Suites: Design and evolve robust automation frameworks using Node.js and TypeScript to validate critical service layers. • Full-Stack Testing: Drive functional use-case coverage across UI (Playwright), Mobile (Appium), and API (GraphQL) interfaces. • Asynchronous System Validation: Lead testing efforts for real-time messaging interfaces, specifically MQTT and WebSockets, to ensure system-wide data integrity. • Pipeline Ownership: Monitor and optimize CI/CD pipelines (GitHub Actions/Jenkins), utilizing Docker for containerized test execution. • Observability & Debugging: Correlate service logs across distributed architectures to triage complex failures and proactively communicate bug resolutions. • AI Workflow Integration: Pilot and leverage cutting-edge AI tools to enhance testing efficiency and delivery speed.

• Architect the Data Foundation: Design and own the end-to-end data architecture underpinning GenAI application deployments - spanning ingestion, transformation, serving layers, and integration with existing enterprise data environments, including Databricks and legacy platforms. • Get Hands-On in the Stack: Work directly with application and ML teams to implement and validate data pipelines, schema designs, and data access patterns that power production-grade AI applications built in Python/FastAPI. • Drive Proactive Integration: Operate at a high velocity by anticipating data needs rather than waiting for them. You will partner closely with—and complement—integration architects, filling the technical gaps to keep the project moving at a rapid pace • Bridge Two Worlds: Act as a high-EQ consultant who can translate complex data architecture decisions into clear strategic narratives for client leadership - and then roll up your sleeves to implement them alongside the team. • Set the Data Standards: Define and enforce data governance, quality, and lineage practices within the delivery environment. Ensure that what gets built is not just functional, but defensible, scalable, and ready for enterprise scrutiny. • Enable the Client: Partner with client-side data and engineering teams to build understanding and ownership of the new architecture. Leave behind capability, not dependency.

• Design and document end-to-end user flows, interaction patterns, and high-fidelity UI screens within Figma. • Engage directly with beta users to gather and synthesize feedback on usability, accessibility, and overall sentiment. • Evaluate core user journeys to identify friction points and opportunities for improved clarity and flow. • Review AI coach transcripts and workflows to identify experience improvements through a customer-centric lens. • Collaborate cross-functionally with product managers, engineers, and vendors to support rapid learning and iterative development. • Audit platforms against approved designs to ensure quality, consistency, and high design fidelity. • Manage and evolve established design systems using components, variants, and auto-layout for efficient engineering handoffs. • Translate complex product requirements into intuitive, user-centered design solutions that align with visual guidelines.

• Lead the execution of complex API and integration migrations to Azure, including refactoring patterns and coordinating cutovers to minimize downtime. • Implement API-led and event-driven integration patterns using Azure services, deployment tools, and monitoring frameworks. • Architect and secure APIs in Azure APIM using OAuth 2.0, Entra, mTLS, and robust API governance practices. • Operate and administer Azure platform components using Infrastructure-as-Code (IaC) tools like Terraform/OpenTofu, Azure CLI, and the portal. • Develop containerized Azure Functions and deploy integration workloads to Azure Kubernetes Service (AKS). • Design complex data transformations with reusable libraries, managing multi-level mappings and translations. • Automate CI/CD processes using GitLab and enforce engineering quality through unit, integration, and functional testing. • Establish actionable observability for APIs using Azure Monitoring and external tools like Splunk. • Champion the use of GenAI tools (like GitHub Copilot) to accelerate delivery speed and improve code quality safely. • Drive root-cause analysis and lead troubleshooting efforts to provide durable, preventative fixes for production incidents.

• Partner with HR stakeholders to translate complex business requirements into scalable Workday solutions. • Audit our current configuration and identify where "out-of-the-box" processes are failing and provide strategic recommendations to stakeholders. • Execute hands-on configuration across Core HCM functional areas (e.g., Compensation, Benefits, Absence, or Talent). • Review and redesign existing business processes to eliminate bottlenecks and improve the user experience for employees and managers. • Build and maintain advanced Reports and Calculated Fields. Manage data loads via EIBs and troubleshoot integration errors. • Evaluate bi-annual Workday updates to identify new features that provide value to the organization. • Maintain clear documentation for system configurations, process maps, and end-user "how-to" guides.

Role Description We are seeking a Solution Designer who acts as the "human-centered structurer of complexity." You are the first line of discovery, responsible for taking messy, fragmented business requirements and transforming them into structured, implementation-ready artifacts. You aren't just making things look good — you are building the blueprint for the future of operational efficiency. This is a remote first role but will require travel on a monthly basis to Columbus Ohio. What You'll Do - Lead cross-functional discovery workshops and conduct deep-dive stakeholder interviews. - Conduct user research and synthesize findings into structured lifecycle and workflow models. - Identify process gaps, inefficiencies, and breakdowns to propose innovative solutions. - Design operational workflows and intuitive UX/UI interfaces specifically within Figma Make. - Ensure all design outputs are cleanly structured for seamless ingestion into Emergent/AI tools. - Collaborate with AI Leads and Integration Leads to validate the technical feasibility of designs. - Advocate for usability and adoption within complex B2B environments. - Translate qualitative insights into clear, actionable requirements and flows. Qualifications - Advanced experience in UX/UI design for heavy-duty operational or enterprise workflows. - Mastery of process mapping and journey mapping techniques. - Proficiency with design tools, specifically Figma Make and Miro. - A strong "systems awareness" of CRM, CPQ, and ERP environments. - The ability to identify AI-enabled workflow opportunities while respecting data constraints. - Proven track record of creating implementation-ready designs that require minimal rework. - Excellent workshop facilitation skills and the ability to align stakeholders. - A senior consultant profile with a strong analytical and problem-solving mindset. Benefits - Competitive salary with performance-based bonus - PTO, holidays, and sabbatical program - Health, dental, vision, and life insurance - Retirement plan with company match from day one - Learning and professional development support - Small-firm culture with direct access to leadership - $130,000 - $160,000 a year - Open to contractors on a 1099/C2C basis