• Collaborate with cross-functional teams to conceptualize and execute high-fidelity prototypes for mobile and tablet interfaces • Conduct comprehensive UX research and testing methodologies to gather user feedback • Help define early product concepts • Cultivate empathy for end-users across product teams • Collaborate with developers to design and build tools with intuitive interfaces • Create, collaborate, and iterate on user flows, user personas, user journeys, and other UXI design artifacts • Plan iterative UI design improvements • Document UI solutions and contribute to the team's shared component library

• Lead the product development team's design vision across the entire product, thinking holistically about the user journey, how the platform works, and helping ensure that decisions made across teams and product areas add up to an experience that is intuitive, connected, and coherent for users. • Lead design on high-impact initiatives, including large-scale UX rethinks, information architecture work, and new product areas – producing interaction design, prototypes, and final visual design that contributes to the team's high standard of craft. • Bring fresh perspectives and proactive creative thinking, identifying UX opportunities and proposing solutions before being asked, and exploring new directions for how the product looks, feels, and works. • Lead user research efforts for the team, including study design, usability testing, and synthesis, and build systems that ensure user insights and product analytics flow continuously into design decisions. • Contribute to and help mature shared design practices, including design system governance, component libraries, design review processes, accessibility standards (WCAG compliance), and documentation. • Lead the team's adoption of AI tools in design workflows, identifying where AI improves speed, quality, or exploration, and helping the team incorporate interactive prototyping and emerging UX practices effectively. • Be an engaged, generous teammate, participating actively in design critique, sharing feedback openly, and bringing a collaborative approach to problem-solving across the team. • Work closely with cross-functional partners including Product Management, Engineering, Clinical, Content, Marketing, CX, and RevOrg. In a practical sense, this means collaborating with engineering day-to-day to ground design in what is technically feasible and efficient, partnering with Clinical to ensure the product experience truly works for educators and is clinically sound, and supporting RevOrg on internal tooling and admin experiences that simplify complex workflows. • Model the kind of design practice we aspire to as a team: explaining your thinking, inviting critique, and caring deeply about the quality of the work.

• Evolve and implement a comprehensive UX strategy for PlanHub product ecosystem • Build and lead a high-performing UX team, fostering a collaborative and innovative environment that supports continuous UX improvements. • Promote human-centered design thinking throughout PlanHub • Become a true ally to your peers in Product Management, Engineering, Marketing and Sales organizations. • Own the UX process: from blue sky research to implementation and beyond • Measure the impact of UX decisions on user behavior and business outcomes, and relentlessly prioritize work based on those measurements.

• Design intuitive, scalable learning experiences that guide users from beginner to job-ready. • Design new product initiatives, such as future certifications. • Improve certification experiences (clarity, flow, assessment UX, feedback loops) • Simplify complex technical workflows • Improve the core product experience used daily by millions of learners. • Collaborate closely with engineers to solve user problems. • Balance user needs with long-term platform scalability. • Comfort working on deeper product problems - not just surface UI polish.