• Engage our enterprise customers to drive service adoption and demonstrate ongoing value • Conduct ongoing collection and analysis of data and feedback • Turn data into onboarding and retention strategies • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities • Train end users: platform users and older adults • Build strong relationships with key stakeholders • Run and manage biweekly and monthly meetings with stakeholders on key areas • Provide insights to customers and help grow our customer base and adoption

Role Description Join us in empowering foster youth through a new program at KVC West Virginia called EDIFY! EDIFY is an early intervention initiative that serves foster youth in grades three through seven by providing mentorship, tutoring, and preparation for success in high school and beyond. The program is youth-led, with college students known as Success Coaches, who were once foster youth themselves, guiding younger individuals in care towards achieving academic and personal success. Drawing on their own experiences in foster care, Success Coaches build trust, offer academic support, and help students develop essential life skills. This flexible contract position accommodates your college schedule, with set hours between 4 PM and 8 PM EST. It offers a meaningful opportunity to make a difference while gaining valuable experience. Key Responsibilities - Virtual Mentoring and Goal Setting: - Build trust and connection with students by sharing your foster care experiences and understanding their challenges. - Help students set and achieve clear, measurable goals in academics and personal growth. - Track progress toward these goals, celebrating successes and adjusting strategies as needed. - Academic Support and Tutoring: - Provide remote academic help, including homework assistance and study strategies. - Encourage students to develop strong study habits, time management, and organizational skills. - Focus on helping students improve their grades and understanding of key subjects. - Life Skills Development: - Guide students in building confidence, resilience, and problem-solving skills. - Support students in setting goals and developing accountability for their personal and academic progress. - Technology-Enabled Engagement: - Use KVC-provided computer equipment and resources to effectively mentor and tutor students in a virtual environment. - Utilize online tools to foster a supportive and engaging relationship with students. - Progress Monitoring and Communication: - Keep accurate records of student goals, sessions, and outcomes. - Communicate regularly with the EDIFY Program Coordinator about student progress and any challenges. - Collaborate with other Success Coaches to share strategies and improve outcomes for all students. Qualifications - Must have personal experience in foster care. - Current college student or recent graduate. - Strong academic skills and the ability to tutor in various subjects. - Goal-oriented and committed to achieving measurable outcomes. - Excellent communication skills and the ability to build trusting relationships remotely. - Reliable, organized, and flexible to work part-time during 4-8 PM EST. Work Hours - Part-time contracted position with flexible hours between 4-8 PM EST to fit your college schedule. Benefits - Flexible, remote work that accommodates your college schedule. - Opportunity to make a meaningful difference in the lives of foster youth. - Gain valuable experience in mentoring, tutoring, and virtual engagement. - KVC provides all necessary computer equipment and online tools for success. How to Apply If you are passionate about supporting foster youth, goal-driven, and have personal experience in foster care, we’d love to hear from you! Please send your resume and a brief statement about why you’re interested in becoming an EDIFY Success Coach to [Insert Application Email/Link].

Role Description - Serve as a primary contact for clients, field sales, and all EA activities - Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities - Support account team members on Lifecycle Onboarding by adhering to timelines, requirements, and priorities - Manage client requests to transition EA deals and lifecycle onboarding to an operational state - Develop materials and facilitate customer onboarding kickoff calls - Document onboarding activities in Gainsight, following playbook protocols - Construct and present Customer Success Roadmaps to foster increased adoption and utilization - Develop templatized material to review data sets within tools for onboarding purposes - Construct client’s online portal, consisting of all EA specifics and requirements, WWT services, WWT engagements, etc. - Provide in-depth licensing training and best practices - Maintain ongoing knowledge and insight of supported products and programs - Partner with all areas of WWT to ensure the client is exposed to services and value throughout the term of their agreements - Engage with our OEM partners to achieve expertise around assigned OEM’s products, people, and processes - Manage all aspects of client requests in order to drive consumption with full engagement with WWT delivery departments - Identify new areas of opportunity beyond current organizational thinking - Ability to self-educate and self-regulate time, focus and efforts to appropriately onboard yourself into the role/team, leveraging senior team members as mentor-type partners Qualifications - Experience (1-2 years) in the fields of Customer Success, Sales, Business Development, or Project Management - Base-level understanding of Cisco Enterprise Agreements, products and solutions is required - Cisco certification is a plus - Proven ability to successfully solve problems quickly and take a “common sense” approach to challenges - Ability and willingness to perform comfortably within an ambiguous and quickly changing environment - Experience dealing with all levels of Corporate structure - Previous Program/Project management a definite plus - Strong business acumen - Strong internal motivation and passion for learning - Proven facilitation skills - Strong project or process management skills Requirements - Undergraduate Degree in related field required - 20% Nationwide Travel may be required - Salary range: $50,000.00 to $65,000.00 annually, based on various factors Benefits - Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program - Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement - Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement - Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

• Lead Laundryheap's lifecycle messaging programme - owning the strategy that turns first-time customers into regulars, and regulars into subscribers. • Build the programme from the ground up - the strategy, the architecture, the channel mix, the testing rhythm. • Manage a direct report to help deliver it. • Accountable for repeat order rates and customer LTV across every cohort stage, and for setting the standard your team executes against. • Directly manage a Customer Lifecycle Manager, who owns day-to-day sequence execution and optimisation across email, push, SMS and WhatsApp.