Cogir Senior Living

Role Description The Call Center Sales Supervisor is responsible for leading and developing a team of Call Center Sales Representatives who serve as the first point of contact for prospective residents and their families. This role is responsible for driving team performance, ensuring exceptional customer experiences, maximizing tour conversion opportunities, and maintaining operational excellence within the call center. - Monitor key performance metrics, coach and train team members, conduct quality assurance reviews, and implement best practices. - Improve inquiry response times, tour scheduling rates, lead management, and customer satisfaction. - Support occupancy growth across the organization by working closely with community sales teams, regional sales leadership, and marketing. Qualifications - Associate's degree required; Bachelor's degree preferred. - Equivalent combination of education and experience may be considered. - 3-5 years of senior living sales, inside sales, call center, or customer service experience. - Minimum 1-2 years of supervisory or team leadership experience preferred. - Demonstrated success coaching teams to achieve performance goals. - Strong understanding of lead management, CRM systems, and sales conversion processes. - Exceptional verbal communication and customer service skills. - Strong organizational, analytical, and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in Microsoft Office Suite and CRM platforms. - Experience reviewing performance metrics and using data to drive results. Requirements - Fully remote position. - Access to a dedicated, professional home office environment with reliable high-speed internet. - Work schedules may include evenings, weekends, and holidays based on business needs. Benefits - Competitive salary plus performance-based bonus opportunities. - Health, Dental, Vision, and Life Insurance. - Early access to paycheck. - Paid Vacation, Holidays, and Sick Leave. - 401(k) with company match. - Employee Assistance Program. - Generous Employee Referral Program. - Remote work environment. - Career growth opportunities within a rapidly expanding organization.

Description THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! WHAT WE OFFER - Health, Dental, Vision, and Life Insurance. - 401K with company match. - Paid Vacation, Holidays, and Sick Leave. - Employee Assistance Program. - Generous Employee Referral Program and more. POSITION SUMMARY The Recruiter will be pivotal in managing all talent sourcing and recruitment facets for leadership positions across the portfolio, focusing on recruiting sales directors for our senior living communities. It requires a strategic, proactive recruiter who can identify and engage top talent that will drive occupancy and revenue growth. The ideal candidate will have experience in full-cycle recruiting, crafting innovative recruitment strategies including external talent sourcing, a proven track record of fostering strong stakeholder relationships, and a focus on a premium candidate experience during the full-cycle recruiting process. We welcome candidates with a background in the senior living, healthcare, or hospitality industries, or a background in relational sales. KEY RESPONSIBILITIES - Design and implement creative recruitment strategies to build robust internal and external candidate pools for leadership positions. - Engage in proactive sourcing for leadership roles through various channels such as job boards, social media, executive search firms, and professional networking. - Establish and nurture a network of industry contacts to share talent, gain market intelligence, and adopt best-practice recruiting methodologies. - Conduct focused and inclusive recruitment drives to address the diverse needs of our leadership team. - Oversee the entire recruitment lifecycle for key property and corporate leadership roles. - Collaborate closely with senior leadership, Human Resources, and property leadership to ensure a stellar candidate experience. - Apply behavior and competency-based interview techniques to assess candidates for knowledge, relevant skills, and cultural alignment. - Efficiently manage the applicant tracking system (ATS) to ensure streamlined operations and compliance. - Regularly generate and analyze key talent acquisition metrics to optimize sourcing strategies and refine recruitment processes. - Maintain strict adherence to all federal, state, and local employment laws. - Educate Area and Corporate leadership on ATS processes and sourcing strategies, ensuring consistent application. - Uphold and promote Cogir's core values and culture through all recruitment activities. Requirements CANDIDATE QUALIFICATIONS Education: - A high school diploma or GED is required. - An associate's or bachelor's degree in human resources, business administration, or a related field is preferred. Experience, Competencies, and Skills: - At least 3-5 years of experience in recruitment, with a significant focus on sourcing and hiring for executive and leadership roles. - Experience working in Senior Living, Healthcare, or Hospitality is strongly preferred. - Experience in sales is a plus. - Demonstrated expertise with applicant tracking systems and advanced recruitment technologies. - Exceptional interpersonal and communication skills, with the ability to interact effectively at all organizational levels. - Proven track record in developing and implementing effective recruitment strategies for leadership positions. - Strong professional presence with a high level of integrity. - Robust organizational and analytical skills. Work Setting: - Fully remote

Description THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! WHAT WE OFFER - Competitive hourly wage plus commission on booked tours - Early access to paycheck. - Health, Dental, Vision, and Life Insurance. - Paid Vacation, Holidays, and Sick Leave. - 401K with company match. - Free meals at work. - Employee Assistance Program. - Generous Employee Referral Program and more. POSITION SUMMARY As a Call Center Sales Representative, you will be the primary point of contact for potential residents and their families outside of business hours. Your primary responsibility will be to respond to inquiries, assist with booking tours at our communities, and provide essential information to help families make informed decisions. This is a Saturday and Sunday Role - 12 hour shifts. KEY RESPONSIBILITIES - Answer incoming calls and respond to inquiries regarding our senior living communities in a compassionate and professional manner. - Schedule and confirm tours for prospective residents and their families to ensure a seamless experience. - Provide detailed information about our services, amenities, and available accommodations. - Follow up on inquiries and leads to encourage tours and build relationships with potential clients. - Document customer interactions and maintain accurate records in our CRM system. - Collaborate with the sales team to ensure seamless communication and a smooth handoff of leads during business hours. - Assist in resolving any concerns or questions potential residents may have. - Maintain a positive and empathetic demeanor that represents our values and mission. Requirements CANDIDATE QUALIFICATIONS Education: - A high school diploma or equivalent. - Additional education in sales, marketing, or healthcare is a plus. Experience, Competencies, and Skills: - Must have previous experience in sales or customer service in Senior Living. - Strong verbal communication skills and a warm, friendly phone presence. - Ability to work independently and manage time effectively. - Flexibility to work evenings, weekends, or holidays as needed. - Proficient in basic computer applications and data entry. - Ability to multitask and manage time effectively. - Willingness to work flexible hours, including evenings and weekends.Must be able to sit for extended periods and use a headset and computer throughout the shift WORK SETTING - This is a fully remote position. Employees must have access to a dedicated, quiet, and professional workspace with reliable high-speed internet to support consistent call quality and system performance. - All work hours are based on Pacific Standard Time (PST). - Employees must reside within the United States in a state where Cogir is registered to do business - WA, OR, CA, CO, UT, NV, AZ, NC, GA, MD, or VA. - Employees are expected to follow Cogir’s virtual workplace standards and maintain a professional presence throughout all interactions.

Description THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! WHAT WE OFFER - Competitive hourly wage plus commission on booked tours - Early access to paycheck. - Health, Dental, Vision, and Life Insurance. - Paid Vacation, Holidays, and Sick Leave. - 401K with company match. - Free meals at work. - Employee Assistance Program. - Generous Employee Referral Program and more. POSITION SUMMARY As a Call Center Sales Representative, you will be the primary point of contact for potential residents and their families outside of business hours. Your primary responsibility will be to respond to inquiries, assist with booking tours at our communities, and provide essential information to help families make informed decisions. KEY RESPONSIBILITIES - Answer incoming calls and respond to inquiries regarding our senior living communities in a compassionate and professional manner. - Schedule and confirm tours for prospective residents and their families to ensure a seamless experience. - Provide detailed information about our services, amenities, and available accommodations. - Follow up on inquiries and leads to encourage tours and build relationships with potential clients. - Document customer interactions and maintain accurate records in our CRM system. - Collaborate with the sales team to ensure seamless communication and a smooth handoff of leads during business hours. - Assist in resolving any concerns or questions potential residents may have. - Maintain a positive and empathetic demeanor that represents our values and mission. Requirements CANDIDATE QUALIFICATIONS Education: - A high school diploma or equivalent. - Additional education in sales, marketing, or healthcare is a plus. Experience, Competencies, and Skills: - Must have previous experience in sales or customer service in Senior Living. - Strong verbal communication skills and a warm, friendly phone presence. - Ability to work independently and manage time effectively. - Flexibility to work evenings, weekends, or holidays as needed. - Proficient in basic computer applications and data entry. - Ability to multitask and manage time effectively. - Willingness to work flexible hours, including evenings and weekends.Must be able to sit for extended periods and use a headset and computer throughout the shift WORK SETTING - This is a fully remote position. Employees must have access to a dedicated, quiet, and professional workspace with reliable high-speed internet to support consistent call quality and system performance. - All work hours are based on Pacific Standard Time (PST). - Employees must reside within the United States in a state where Cogir is registered to do business - WA, OR, CA, CO, UT, NV, AZ, NC, GA, MD, or VA. - Employees are expected to follow Cogir’s virtual workplace standards and maintain a professional presence throughout all interactions.

Description THE COMPANY Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career! WHAT WE OFFER - Health, Dental, Vision, and Life Insurance. - 401K with company match. - Paid Vacation, Holidays, and Sick Leave. - Employee Assistance Program. - Generous Employee Referral Program and more. POSITION SUMMARY The Senior Human Resources Business Partner (Sr. HRBP) serves as a strategic, hands-on partner to Operations leadership, providing comprehensive HR support throughout the employee lifecycle. This role delivers day-to-day HR guidance on performance management, employee development, workforce planning, and policy application, while also supporting employee relations matters and workplace investigations as needed. The Senior HR Business Partner balances legal considerations, operational needs, and Cogir values to help leaders make sound, timely, and practical people decisions. This is an advanced-level HRBP role with increased autonomy and responsibility, supporting complex and high-impact situations with sound judgment and minimal oversight. In addition to traditional HR business partner responsibilities, the role may lead or support employee relations investigations and contribute to process improvements, policy development, and training initiatives that enhance consistency, compliance, and leader capability across the organization. KEY RESPONSIBILITIES Strategic HR Business Partner Support - Serve as a trusted advisor to Operations leadership, Executive Directors, and Regional leaders on employee relations, performance management, and workforce issues. - Provide practical, risk-aware guidance on day-to-day people decisions, including discipline, terminations, policy interpretation, and complex employee situations. - Balance legal considerations, operational realities, and Cogir values to support sound, timely, and defensible decision making - Support leadership through sensitive and high-impact situations with calm, clear, and thoughtful guidance. - Escalate high-risk or complex matters appropriately and collaborate closely with the Vice President of Employee Relations and Employment Counsel. Performance and Talent Management - Coach leaders on effective performance management, documentation, and corrective action, with a focus on clarity, consistency, and fairness. - Advise leaders on addressing performance concerns early to reduce escalation and risk. - Support leaders in preparing for and conducting difficult conversations, including performance feedback, corrective action, and terminations. - Guide leaders in consistently applying Cogir policies and practices. - Reinforce accountability while maintaining a respectful, human-focused approach. - Partner with leaders to develop improvement plans and support sustained performance outcomes. Employee Relations and Workplace Investigations - Independently lead and conduct employee relations investigations, including allegations of misconduct, harassment, retaliation, policy violations, and other workplace concerns. - Serve as the primary point of contact for complex and sensitive employee relations matters within assigned regions or communities. - Ensure investigations are timely, thorough, well-documented, and aligned with Cogir standards and applicable laws. - Gather and assess information through interviews, document review, and fact-finding. - Prepare clear investigation summaries, findings, and recommendations as needed. - Advise leaders on appropriate courses of action based on investigation outcomes and risk considerations. - Support resolution of employee complaints in a consistent, fair, and practical manner. - Identify trends, repeat issues, or systemic concerns and escalate or address proactively. Compliance and Risk Management - Apply working knowledge of employment laws to day-to-day HR and employee relations guidance. - Identify potential compliance risks and escalate appropriately; and partner closely with HR Compliance, HR leadership, and Legal, on compliance-related matters as needed. - Support leaders in understanding and applying policies, procedures, and legal requirements in practical ways. Process Improvement, Policy, and Training Support - Independently draft and update assigned people management and employee relations policies and procedures to improve consistency, clarity, and operational effectiveness. - Ensure policies and procedures are practical, operationally workable, and aligned with legal requirements. - Independently develop and deliver assigned people management and ER-related training for leaders, including performance management and employee relations best practices. - Identify gaps in leader understanding and proactively independently create training, tools, or resources to improve the effective application of HR processes. Data, Reporting, and Trend Analysis - Track and analyze people management data within supported regions or communities. - Identify recurring issues, root causes, or risk areas, and elevate insights to HR and Operational leadership. - Partner with ER and HR leadership to translate data into actionable recommendations for the business. Leave of Absence and Reasonable Accommodation Advancement and Tracking - Provide consultative guidance to leaders on leave of absence and reasonable accommodation matters, including complex or sensitive situations. - Support the advancement and continuous improvement of LOA and reasonable accommodation processes, tools, and tracking mechanisms. - Audit and track the LOA and RA programs to ensure community leave oversight and management, and resolve escalated LOA or accommodation matters that require judgment, coordination, or leader support. - Ensure leaders understand expectations, roles, and escalation pathways related to LOA and reasonable accommodation matters. Requirements CANDIDATE QUALIFICATIONS Education: - A Bachelor’s degree or equivalent practical experience. - HR certification, such as SHRM-CP, SHRM-SCP, PHR, or SPHR, is a plus. Experience, Competencies, and Skills: - At least seven (7) or more years of progressive human resources experience, including HR business partner and employee relations responsibilities, is required. - Demonstrated experience providing strategic HR and employee relations guidance to operations or business leaders. - Significant experience conducting or leading workplace investigations. - Experience drafting HR policies and developing leader training. - Strong working knowledge of employment laws and regulations. - Proven ability to balance business needs, legal considerations, and employee experience. - Sound judgment, discretion, and ability to manage sensitive and confidential matters. - Strong written and verbal communication skills. - Ability to work independently, prioritize competing demands, and operate with minimal oversight. - Experience supporting multi-site or field-based operations is preferred. - Experience in senior living, healthcare, hospitality, or similar operational environments is a plus. WORK SETTING - Fully remote, Monday through Friday - must reside in Washington, Colorado, or Oregon. - Or in the office, in Scottsdale, AZ, Monday through Friday. - Must be available to travel (25%–50% of the time), including multi-day trips and occasional travel with 24 hours’ notice. Equal Opportunity Statement Cogir is an equal opportunity employer and is committed to creating a workplace free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Cogir values diversity, inclusion, and respect, and is committed to providing equal employment opportunities for all team members. Reasonable Accommodation Statement Cogir is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please notify Cogir Human Resources at EmployeeRelations@CogirUSA.com so appropriate arrangements can be made.