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Call Center Sales Supervisor
Location
United States
Posted
11 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Call Center Sales Supervisor
Cogir Senior Living
Role Description The Call Center Sales Supervisor is responsible for leading and developing a team of Call Center Sales Representatives who serve as the first point of contact for prospective residents and their families. This role is responsible for driving team performance, ensuring exceptional customer experiences, maximizing tour conversion opportunities, and maintaining operational excellence within the call center. - Monitor key performance metrics, coach and train team members, conduct quality assurance reviews, and implement best practices. - Improve inquiry response times, tour scheduling rates, lead management, and customer satisfaction. - Support occupancy growth across the organization by working closely with community sales teams, regional sales leadership, and marketing. Qualifications - Associate's degree required; Bachelor's degree preferred. - Equivalent combination of education and experience may be considered. - 3-5 years of senior living sales, inside sales, call center, or customer service experience. - Minimum 1-2 years of supervisory or team leadership experience preferred. - Demonstrated success coaching teams to achieve performance goals. - Strong understanding of lead management, CRM systems, and sales conversion processes. - Exceptional verbal communication and customer service skills. - Strong organizational, analytical, and problem-solving abilities. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in Microsoft Office Suite and CRM platforms. - Experience reviewing performance metrics and using data to drive results. Requirements - Fully remote position. - Access to a dedicated, professional home office environment with reliable high-speed internet. - Work schedules may include evenings, weekends, and holidays based on business needs. Benefits - Competitive salary plus performance-based bonus opportunities. - Health, Dental, Vision, and Life Insurance. - Early access to paycheck. - Paid Vacation, Holidays, and Sick Leave. - 401(k) with company match. - Employee Assistance Program. - Generous Employee Referral Program. - Remote work environment. - Career growth opportunities within a rapidly expanding organization.
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