Role Description The Healthcare Business Unit has delivered significant growth over recent years and, following a number of internal promotions, we are seeking to appoint a new National Account Manager. This role will be responsible for driving the contractor business in alignment with the Healthcare Business Unit's strategic objectives. - Accountable for delivering new business sales targets. - Developing retention strategies for existing national accounts. - Ensuring consistent commercial performance across their portfolio. - Taking full ownership of their area of responsibility. - Delivering against clearly defined objectives, key performance indicators, and growth plans. - Working collaboratively with other National Account Managers and key internal stakeholders. - Contributing to the delivery of a market-leading National Accounts proposition. - Supporting the wider ambitions of the Healthcare team. - Playing an integral role in shaping and executing the healthcare growth strategy. - Identifying opportunities, strengthening customer relationships, and driving sustainable growth across the contractor market. - Establishing clear priorities and action plans to deliver industry-leading account retention, profitable growth, and exceptional customer service. - Operating effectively within a fast-paced environment. - Demonstrating strategic thinking, commercial acumen, and agility to capitalize on opportunities. Qualifications - Significant commercial experience managing large, complex national accounts and customer portfolios. - Demonstrated ability to think strategically and translate plans into successful outcomes. - Proven track record of achieving and exceeding challenging sales, growth, and retention targets. - Experience of working effectively within cross-functional teams to deliver shared objectives. - Exceptional relationship-building and stakeholder management skills. - Strong alignment with apetito's purpose and understanding of our culture of ‘making a real difference’. - Formal sales training. - Excellent communication, presentation, and influencing skills. - Experience of negotiating and presenting at senior leadership and board level. Requirements - Flexible approach to working hours to meet business and customer needs. - Willingness to travel extensively throughout the UK. - Ability to stay away from home overnight when required. - Full UK driving licence with a clean or near-clean driving record. - Standard DBS check required due to working with elderly and vulnerable individuals. Benefits - Competitive salary – accredited Living Wage employer. - Company car. - 25 days holiday per year, plus bank holidays. - Option to purchase up to 5 additional days holiday per year. - Generous annual bonus scheme. - Pension scheme - employer matched contributions up to 5%. - Life assurance scheme worth 2x annual salary. - Subsidised canteen. - Free turkey or voucher at Christmas. - Access to employee benefits including Perkbox with salary sacrifice options and retail discounts.

• responsible for managing and growing a book of business • management of associated account team(s) • set team direction ensuring the team has necessary resources • facilitate individual team member’s growth • Provide solid insights to strategic development process • Has or develop a deep familiarity with the client’s market • Develop and maintain senior-level relationships at multiple agency-of-record accounts • Touch base with senior-level clients regularly to ferret out any opportunities or issues early • Communicate comfortably and productively with any level of client at any time • Support the agency’s point of view at the highest levels of the client organization • Oversee the development and maintenance of financial documents • Report early and often on any changes to the financial picture • Identify and develop opportunities for organic growth and productivity • Review jobs supporting new strategies • Supervise account team members, communicating clear goals and providing timely feedback

Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The National Account Client Liaison will serve as a high-touch, embedded service liaison supporting the client's disability and leave programs, including STD, LTD, multi-state statutory programs (NY, NJ, WA, CO, DE), and FMLA. This role will operate with direct access to client systems and function as a true extension of the client's HR team. The position is responsible for end-to-end leave and claim coordination, delivering concierge-level employee support while actively managing leave data, workflows, and lifecycle events. What You'll Do: Claims & Employee Support / Escalation• Serve as the primary point of contact for HR and employees, managing inquiries across STD, LTD, FMLA, and state programs.• Partner with claims teams to support timely adjudication and ensure a seamless employee experience.• Identify, manage, and resolve claim issues, including delays, discrepancies, and complex cases.• Escalate trends or systemic issues and provide insights to improve processes and outcomes. Leave Administration & Lifecycle Management• Manage the end-to-end leave process, including intake, tracking, and return-to-work coordination.• Maintain accurate leave records within client systems and ensure alignment with NYL systems.• Track leave status, durations, and key milestones while ensuring correct leave type placement and compliance.• Provide accurate and timely data to claims teams (e.g., LDW, RTW dates, pay, hours worked). Multi-State Leave & Disability Coordination• Support administration of NY, NJ, WA, CO, and DE leave programs in coordination with STD, LTD, and FMLA.• Ensure proper alignment and coordination of benefits across programs.• Educate HR and employees on eligibility, coverage, and program interactions.• Monitor and address overlaps, exhaustion, and eligibility issues. Reporting & Insights• Review reports across systems to ensure accuracy and consistency.• Identify and resolve data inconsistencies and discrepancies.• Analyze trends and provide insights to drive improvements and inform decision-making. What You'll Bring: • 3+ years disability and leave management experience• Strong expertise in NY, NJ, WA, CO, DE programs• Experience working with HRIS/leave systems• Ability to manage high-volume, fast-paced environments• Strong communication and problem-solving skills Pay Transparency Salary range: $60,000-$85,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 93956 #GBS

• To facilitate the planning, management and growth for large and/or complex corporate accounts. • To manage a portfolio of SSP Africa insurer corporate clients that generates SSP revenues in excess of 5 Million dollars. • To act as the customer’s internal representative within SSP. • To generate high levels of customer satisfaction and maximise revenues from the clients, by stimulating demand for SSP products and services. • Develops and maintains effective customer relationships at executive levels including c-suite. • Undertakes promotional/selling activities to one or more clients, to ensure that such activities are aligned with corporate objectives. • Works closely with the sales team to ensure that customers are assisted and advised properly (where required). • Works closely with the professional services and customer services teams to monitor the proposal and delivery of SSP services. • Develops and maintains one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. • Gathers information from the customer to understand their needs (demand management) and detailed requirements. • Facilitates open communication and discussion between stakeholders, using feedback to assess and promote understanding of need for future changes in services, products and systems. • Maintains contact with the customer and stakeholders throughout to ensure satisfaction. • Captures and disseminates technical and business information. • Drive revenue and retention plans from corporate accounts in role holders control. • To position SSP as the preferred supplier in allocated accounts, thereby making sure all external IT based projects are known by SSP and bid for if appropriate. • To maximise revenue from the accounts through the identification of additional license and service based work, whilst maintaining high levels of customer satisfaction. • Manage contractual discussions such as renewals, cross-selling and up-selling of software and services. • Attend and manage regular review meetings with client. • Maintain an awareness of the clients’ business objectives and plans and ensure that appropriate SSP resources are deployed to generate demand for SSP products and services for qualified and approved opportunities. • Ensure that the clients’ business users are fully informed of SSP’s software and services capability and are happy with the SSP Solutions capabilities and facilities. • Ensure that all accounts are potential reference accounts for new business opportunities. • Liaise and/or direct as appropriate SSPs internal support and Development resource for the client. • Implement and maintain standards, processes and systems for the account management function, in line with SSP standards. • Ensure that SSPs standard management reporting and forecasting is adopted. • Contribute to the development of propositions based upon knowledge of market dynamics. • May be responsible for managing and/or mentoring other Account Managers. • To act as subject matter expert and generate chargeable consulting work when possible. • To identify leads in relevant region and work with the appropriate sales teams to progress opportunities.