Clipbook

Role Description Clipbook is seeking a detail-oriented, client-focused Enterprise Intelligence Associate to play a critical role in ensuring the success of our enterprise customers. You’ll be at the front lines of delivering real-time media intelligence, insights, and strategic value to some of the most influential organizations in public affairs, government, and advocacy. - Own the quality control process for daily media reports and dashboards—ensuring every deliverable meets the highest standards of clarity, insight, and impact. - Serve as a trusted point of contact for client feedback, collaborating to refine reporting strategy and align deliverables with evolving goals. - Support special projects to improve customer delivery systems, including new workflows for engagement, feedback, and reporting optimization. - Collaborate cross-functionally with product, success, and leadership teams to champion the voice of the client. - Take initiative on other high-priority assignments in a fast-evolving environment. - Other duties as assigned. Qualifications - Exceptional attention to detail and a passion for delivering polished, strategic work to sophisticated clients. - Strong written and verbal communication skills, with the ability to distill complex media coverage into clear, actionable insights. - Proven ability to manage deadlines and juggle competing priorities in a high-growth, high-velocity setting. - Energetic, proactive, and excited to grow with a mission-driven team reshaping how leading institutions engage with media intelligence. - Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed. - Some familiarity with the communications, media, or PR space. - Bachelor's Degree.

Role Description Clipbook is seeking a detail-oriented, client-focused Part-Time Media Intelligence Associate to support weekend media monitoring and reporting needs. In this role, you will help deliver the real-time intelligence, insights, and strategic value that power our work with some of the most influential organizations in public affairs, government, and advocacy. - Own weekend quality control process for daily media reports and dashboards—ensuring every deliverable meets the highest standards of clarity, insight, and impact. - Serve as a trusted point of contact for client feedback, collaborating to refine reporting strategy and align deliverables with evolving goals. - Support special projects to improve customer delivery systems, including new workflows for engagement, feedback, and reporting optimization. - Take initiative on other high-priority assignments in a fast-evolving environment. - Other duties as assigned. Qualifications - Exceptional attention to detail and a passion for delivering polished, strategic work to sophisticated clients. - Strong written and verbal communication skills, with the ability to distill complex media coverage into clear, actionable insights. - Proven ability to manage deadlines and juggle competing priorities in a high-growth, high-velocity setting. - Energetic, proactive, and excited to grow with a mission-driven team reshaping how leading institutions engage with media intelligence. - Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed. - Some familiarity with the communications, media, or PR space. - Bachelor's Degree. Requirements - 5-10 hours per week; Saturday and/or Sundays. - $20/hour. - Remote.

• Architect & build across the stack. • Collaborate with customers. • Tackle a wide breadth of engineering challenges. • AI/ML Integration: Productionize LLMs and classical ML models. • Data Engineering: Build pipelines and infrastructure for ingesting, normalizing, and querying massive datasets. • Shape Clipbook's engineering culture.

• Architect & build core backend systems. • Design scalable data infrastructure. • Integrate AI into real-world workflows. • Design systems that scale. • Develop performant APIs and services. • Collaborate closely with users. • Shape Clipbook's engineering culture.

About Clipbook Clipbook builds AI-powered media monitoring and analytics tools for communications, PR, and public affairs teams. We help them track, search, and make sense of coverage across text, audio, and video. We launched in 2023 and have grown to 200+ clients including BCG, Weber Shandwick, and dozens of government agencies. We bootstrapped to seven-figures in ARR before raising a $3.3M seed round (co-led by Mark Cuban). We plan to raise our Series A this year and we are aiming for eight-figures revenue by end of year. Our founding team has backgrounds at BCG, Bain, Harvard, Stanford, Oxford, the White House, and Congress, and has previously built startups backed by Sequoia, Tiger Global, Insight Partners, Coatue, and NFX. The Role You'd be one of the first engineers at Clipbook — joining a small but mighty engineering team with engineers from Meta, Stripe, and AWS. You'll have real influence over architecture and technical direction, and what you build will ship to 200+ customers quickly. What You'll Do - Architect & build core backend systems. Drive architectural decisions across our backend stack (Python, Node.js, PostgreSQL). Own features from concept → deployment → observing users rely on what you built. We're still laying critical foundations, so we value a pragmatic, "strong opinions, weakly held" mindset — especially when decisions are expensive to unwind later. - Design scalable data infrastructure. Build and maintain pipelines for ingesting, normalizing, deduplicating, indexing, and querying massive, multi-modal datasets (text, audio, video) across news, social media, policy, and more. A lot of this is normalization, deduplication, and edge case handling. - Integrate AI into real-world workflows. Put LLMs and ML models into production for real workflows: RAG pipelines, embeddings, prompt execution, agentic systems, fine-tuned models. Production means reliable, monitored, and cost-conscious. - Design systems that scale. Build systems that will hold up as we grow 10x, while being practical about what to invest in now vs. what can wait. - Develop performant APIs and services. Create robust interfaces and internal services that power our product end-to-end, ensuring reliability, security, and a seamless experience for customers. - Collaborate closely with users. Join customer calls, hear what's working and what isn't, and build in response. Rapidly iterate to deliver solutions that genuinely move the needle for comms/public affairs teams. - Shape Clipbook's engineering culture. As one of the first engineers, you'll influence everything — code quality, system design principles, documentation standards, and how we build as a team. We believe leaders stay hands-on: even as we grow, everyone (including managers) continues to ship. What We're Looking For - 2–10+ years building and scaling production backend systems. You've taken systems from zero to production and owned the full lifecycle. Strong across backend fundamentals (services, data models, distributed systems), with deeper expertise in one or more areas — and a desire to keep expanding your breadth over time. - Genuine excitement to build quickly & ship fast. We care about getting things into users' hands and iterating from there. - You take ownership. When something is broken or unclear, you fix it or flag it without waiting to be asked. - Comfortable with ambiguity. You make reasonable calls with incomplete information, communicate them clearly, and adjust as you learn more. - Strong experience with cloud infrastructure, containerization, and CI/CD. We're building systems that will one day serve Fortune 500 executives in real-time — so reliability matters. Familiarity with AWS/GCP, containerization (Docker/K8s), and CI/CD pipelines ensures we can deliver high uptime and iterate quickly. - A future leader. You'll help shape our engineering culture and can quickly grow into leadership as the company scales. Technical Areas Where Depth Matters (one or more) - Data Engineering: Spark, Kafka, Flink, BigQuery, streaming pipelines, ETL at scale. - Distributed Systems: High-volume scaling, fault tolerance, eventual consistency. - AI/ML: LLMs in production, RAG, embeddings, fine-tuning, inference optimization. - Backend: Python, Node.js, PostgreSQL, high-concurrency systems. Nice-to-Haves - Computer vision or multimodal model experience (audio, video, image). This is central to our product, so it's a meaningful differentiator. - Semantic search, vector databases, or meaning-aware retrieval. - LLM fine-tuning, RLHF, or eval pipelines. - Web scraping and API integrations at scale. - Startup founder or early-stage experience is a huge plus. What This Role Is Not We're hiring for the application and data layer. This probably isn't the right fit if your background is primarily in firmware, embedded systems, hardware engineering, networking, or infrastructure/DevOps. A Few Things Worth Knowing - We care more about what you ship than when or where you work, but this is an early-stage company growing fast. The pace reflects that. Our culture is intense and driven by H&H (hunger and hustle). - As one of the first engineers, you'll wear a lot of hats. There's no platform team to hand things off to yet. Compensation & Benefits - Salary: $150K–$220K - Equity: Early-stage grant with significant upside - Benefits: Medical, dental, vision, 401(k), unlimited PTO Growth: A clear path to engineering leadership as we scale

About Clipbook Clipbook builds AI-powered media monitoring and analytics tools for communications, PR, and public affairs teams. We help them track, search, and make sense of coverage across text, audio, and video. We launched in 2023 and have grown to 200+ clients including BCG, Weber Shandwick, and dozens of government agencies. We bootstrapped to seven-figures in ARR before raising a $3.3M seed round (co-led by Mark Cuban). We plan to raise our Series A this year and we are aiming for eight-figures revenue by end of year. Our founding team has backgrounds at BCG, Bain, Harvard, Stanford, Oxford, the White House, and Congress, and has previously built startups backed by Sequoia, Tiger Global, Insight Partners, Coatue, and NFX. The Role You'd be one of the first engineers at Clipbook — joining a small but mighty engineering team with engineers from Meta, Stripe, and AWS. You'll have real influence over architecture and technical direction, and what you build will ship to 200+ customers quickly. What You'll Do - Architect & build across the stack. Make architectural decisions and implement solutions across the stack (Next.js, TypeScript, React, Python, Node, SQL/NoSQL). You have the conviction to quickly build from concept to deployment to seeing clients love our product. - Collaborate with customers. Work directly with users to understand pain points, join calls, hear what's working and what isn't, and rapidly iterate to deliver solutions that matter. - Tackle a wide breadth of engineering challenges. Our work spans AI, data engineering, backend, frontend, and more — so there's plenty of opportunity to find projects that match your strengths and interests. Some examples include: - AI/ML Integration: Productionize LLMs and classical ML models for real-world, high-uptime applications — including prompt execution, embeddings, RAG pipelines, and agentic systems. Leverage the latest in generative AI tooling and frameworks. - Data Engineering: Build pipelines and infrastructure for ingesting, normalizing, and querying massive, multi-modal datasets (text, audio, video). - Shape Clipbook's engineering culture. As one of the first engineers, you'll influence everything — code quality, system design principles, documentation standards, testing, deployment, and how we build as a team. You'll mentor future hires and drive best practices. We believe leaders stay hands-on: even as we grow, everyone (including managers) continues to ship. What We're Looking For - 2–10+ years of relevant engineering experience at tech and product-driven companies. You've taken systems from zero to production and owned the full lifecycle. - Proficiency with web technologies (Next.js, JavaScript/TypeScript, React, etc.) - Genuine excitement to build quickly & ship fast. We care about getting things into users' hands and iterating from there. - Deep knowledge and practical experience with cloud-based services, containerization, and API development. - Experience optimizing data architectures for performance and cost. - You take ownership. When something is broken or unclear, you fix it or flag it without waiting to be asked. - Comfortable with ambiguity. You make reasonable calls with incomplete information, communicate them clearly, and adjust as you learn more. - Strong product sense and bias for action. We're a small team and can't afford analysis paralysis — we make decisions with incomplete information and learn from real customer feedback. - A future leader. You'll help shape our engineering culture and can quickly grow into engineering leadership as the company scales. Bonus Points - Experience with any of the following: - LLM fine-tuning, RAG, RLHF, or eval pipelines - Computer vision or multimodal model experience (audio, video, image) - Semantic search, vector databases, or meaning-aware retrieval - Familiarity with web scraping frameworks (Playwright, Puppeteer) and different types of API integrations (REST, GraphQL) - Comfort with asynchronous workflows, rate-limiting, and distributed systems - Startup founder or early-stage experience is a huge plus. What This Role Is Not We're hiring across the full stack with a focus on building product. This probably isn't the right fit if your background is primarily in firmware, embedded systems, hardware engineering, networking, or infrastructure/DevOps. A Few Things Worth Knowing - We care more about what you ship than when or where you work, but this is an early-stage company growing fast. The pace reflects that. Our culture is intense and driven by H&H (hunger and hustle). - As one of the first engineers, you'll wear a lot of hats. There's no platform team to hand things off to yet. Compensation & Benefits - Salary: $150K–$220K - Equity: Early-stage grant with significant upside - Benefits: Medical, dental, vision, 401(k), unlimited PTO Growth: A clear path to engineering leadership as we scale

• Improve the customer journey — onboarding, QBRs, renewal workflows, and retention processes. • Run weekly 1-on-1s with CSMs to level up their skills, navigate stuck accounts, and drive performance against targets. • Own the NRR and gross retention strategy; identify churn risks and build frameworks for the team to mitigate them. • Audit current tools and implement our first CS platform to move from spreadsheets to data-driven health scores. • Identify expansion opportunities within existing accounts and equip the team to execute.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Clipbook is looking for a Head of Customer Success to join our fast-growing startup on a part-time, remote basis (~10–20 hours/week), with the potential to grow into a full-time role. This is a strategy and leadership role — not a day-to-day account management position. We need someone who can architect our CS foundation, own our retention strategy, and coach our team of 4 CSMs. We're looking for a builder who gets energized by developing people and setting up systems from scratch. Key Responsibilities - Strategy & Playbook: Improve the customer journey — onboarding, QBRs, renewal workflows, and retention processes. - Team Coaching: Run weekly 1-on-1s with CSMs to level up their skills, navigate stuck accounts, and drive performance against targets. - Risk & Retention: Own the NRR and gross retention strategy; identify churn risks and build frameworks for the team to mitigate them. - Tech Stack & Process: Audit current tools and implement our first CS platform to move from spreadsheets to data-driven health scores. - Revenue Expansion: Identify expansion opportunities within existing accounts and equip the team to execute. Qualifications - 8+ years in B2B SaaS Customer Success with 2+ years leading a CS team. - Hands-on experience with CS platforms such as Vitally, ChurnZero, or Gainsight. - Builder mindset — you enjoy standing up systems, playbooks, and processes from scratch. - Coach over player — a track record of mentoring CSMs to high performance rather than managing accounts yourself. - Metric-obsessed — expert at NRR, churn forecasting, and expansion math. - Strong communicator — able to engage executive stakeholders and translate data into action. Bonus Points - Familiarity with public relations, media, communications, government affairs, or public affairs. - Candidates based in or within commuting distance of Washington D.C., New York City, or San Francisco are preferred. Benefits - A remote, flexible, part-time engagement with a growing startup. - A smart, hard-working, and resourceful team. - A rapidly growing company with commercial rigor at its core.

Clipbook is looking for a results-driven Founding Enterprise Client Services Manager to join our fast-growing startup. This role will focus on the public affairs, public relations, and corporate segments. This includes a range of responsibilities and areas of ownership, including managing relationships with current clients, ensuring accounts get the most value out of Clipbook, and using industry knowledge to expand client engagements. We expect top candidates to quickly grow into leadership positions within Clipbook. Key Responsibilities - Own a Portfolio of Enterprise Customers: Manage a portfolio of high-value enterprise accounts across multiple industries, maintaining strong, long-lasting relationships. - Risk Mitigation: Proactively identify risks and work collaboratively to drive retention. - Pilot: Manage Pilot engagement over multiple different opportunities. Project management of Clipbook’s highest value accounts. - Process Improvement: Contribute to the continuous improvement of the Customer Success playbook, resources, and best practices. What We're Looking For - ~3-7 years of professional experience in a tier 1 professional setting (strategy consulting / MBB, top investment bank or private equity fund, etc.) - Highly motivated and results-oriented with intense responsiveness, coachability, and a strong drive to succeed. - Excellent project management, organizational, and multitasking skills - Outstanding communication skills - able to engage with both executive stakeholders and end-users, drive complex client meetings, etc. - Strong analytical capabilities; comfortable working with large datasets, metrics, and KPIs to build ROI-driven business cases. - Adaptability and willingness to thrive in a nimble, execution-focused startup. We’re looking for business athletes driven by jet fuel. The ideal candidate has a strong professional foundation in a “tier 1” professional setting (e.g. consulting at BCG, Bain, McKinsey or leadership with a top PR/PA firm) with the instinct to execute at an early stage company. Bonus Points - Familiarity with the public relations, media, communications, government affairs, or public affairs. What You’ll Get - Competitive salary, medical, dental, and vision benefits, unlimited / flexible PTO policy, bonuses for team-wide milestones, 401(k). - A smart, hard working, and resourceful team. - A profitably- and rapidly growing startup with commercial rigor at its core.

• Own a Portfolio of Enterprise Customers: Manage a portfolio of high-value enterprise accounts across multiple industries, maintaining strong, long-lasting relationships. • Risk Mitigation: Proactively identify risks and work collaboratively to drive retention. • Pilot: Manage Pilot engagement over multiple different opportunities. Project management of Clipbook’s highest value accounts. • Process Improvement: Contribute to the continuous improvement of the Customer Success playbook, resources, and best practices.