Civic Marketplace

• Serve as the primary point of contact for a portfolio of government agencies and public entities • Ensure clients are actively using Civic Marketplace and seeing tangible value from it • Own retention and satisfaction metrics across your accounts, with client outcomes as the measure of success • Track open requests, quote activity, and follow-up items; make sure nothing falls through the cracks • Conduct proactive outreach to agencies via phone and email, including personalised follow-up after initial contact • Schedule and coordinate demos, onboarding sessions, and training calls • Chase down suppliers for bids and responses on behalf of agency clients where needed • Maintain a high contact rate and keep a healthy cadence of touchpoints across your account list • Guide agencies through onboarding and initial platform adoption • Provide training and ongoing education to help clients use Civic Marketplace effectively • Identify and resolve issues early, escalating where necessary and following through to resolution • Conduct regular check-ins and business reviews to assess satisfaction and surface growth opportunities • Work closely with the Agencies and Entities Team (VP of Agencies, Director of Engagement, and VP of Strategic Partnerships) to align on priorities and share account intelligence • Feed client insights back into the product and go-to-market teams to inform platform improvements • Support go-to-market initiatives that drive agency acquisition and deeper platform engagement • Coordinate across internal teams to ensure client needs are addressed quickly and completely

• Drive technical roadmap and manage codebase • Build a high-performing team to meet ambitious goals • Develop quality playbook for teams including standards for pull requests and code reviews • Ensure operational ownership of data, systems, and apps in production • Cultivate a culture where team members can do their best work

• Own supplier success & revenue retention • Ensure suppliers see clear ROI through pipeline generation and contract wins • Own retention (GRR) and expansion (NRR), with revenue growth as the output. • Build and manage supplier relationships • Act as the primary point of contact for suppliers on Civic Marketplace • Develop strong, trust-based relationships with founders, sales leaders, and GTM teams • Guide suppliers on how to position their offerings for public sector buyers • Drive supplier performance on the platform • Help suppliers improve their profiles, offerings, and responsiveness • Advise on best practices for RFQs, shortlists, and cooperative contract positioning • Proactively identify ways to increase supplier visibility and win rates • Lead strategic reviews & insights • Conduct regular business reviews with suppliers to assess performance and growth opportunities • Provide data-driven insights on buyer behavior, demand trends, and procurement patterns • Align supplier strategies with Civic Marketplace’s evolving product and marketplace dynamics • Partner cross-functionally • Collaborate with Customer Success, Product, and Partnerships teams to improve supplier experience • Feed supplier insights into product development (e.g., onboarding, search, RFQ flows) • Support go-to-market initiatives that drive supplier acquisition and engagement

About Civic Marketplace Civic Marketplace is on a mission to transform public procurement by making it more transparent, efficient, and accessible. We connect public agencies with trusted suppliers to foster vibrant, cost-effective communities. Our values-driven approach prioritizes meaningful relationships, supports local economies, and delivers impactful results for all stakeholders. We’ve experienced unprecedented growth by empowering agencies and suppliers to navigate cooperative purchasing frameworks more effectively. We bring a robust network of suppliers who share our commitment to ethical, community-centric procurement, and we’re seeking a dedicated professional to help continue building our membership base and ensuring they thrive. Job Overview: The Partner Marketing Manager is responsible for the joint marketing strategies that support sales pipeline and revenue growth with Civic Marketplace supplier network. The Partner Marketing Manager is responsible for the creation and execution of co-marketing strategies to grow revenue in designated supplier categories. The Partner Marketing Manager will optimize and grow current and new partnerships with key suppliers. You will be the first hire within our Partner Marketing team, owning our commercial supplier relationship and shaping the future of government procurement from the ground up Key Duties & Responsibilities: - Go-to-Market Strategy: Work on strategic GTM plans that maximize sales pipeline and revenue growth, including the setting of quarterly targets; identification of target customer segments, value proposition, communication channel selection and tactical execution of marketing/sales campaigns. - Supplier Engagement: Build strong relationships with supplier teams to ensure that Civic Marketplace Partners is top-of-mind for joint sales and marketing initiatives. - Supplier Enablement: Assist suppliers with onboarding to the Civic Marketplace network; provide resources, training and support to supplier teams to enable effective marketing and sales of Civic Marketplace contracts. - Supplier Messaging: Ensure that supplier marketing efforts including the preparation of documentation, FAQs, digital assets and campaigns which effectively articulate the value of Civic Marketplace contracts - Website: Ensure that supplier content on Civic Marketplace is up-to-date and continually being improved to drive sales leads. - ROI Analysis: Track campaign results to continually improve marketing and sales investments. Training/Skills/Experience: (Minimum relevant work experience for successful job performance.) - 3-5 years in marketing, ideally in a range of disciplines including content marketing, media production, email marketing, public relations and related functions. - Procurement Expertise: Proven experience in supplier management, preferably within cooperative purchasing frameworks or public sector procurement. - Experience in the local government cooperative field - Interested in thriving in a highly collaborative and fast-paced environment. - Demonstrated ability to make marketing decisions based on data and ROI analysis. - Experience working across teams to execute marketing campaigns. - Ability to craft powerful content and ensure consistency of message across all channels. - Demonstrated ability to discuss and present on marketing campaign performance with partners. - Experience working in CRM and Marketing Automation platforms to execute campaigns Why Join Us? At Civic Marketplace, you’ll join a passionate team committed to elevating the public procurement process. Your role will be pivotal in developing and sustaining a dynamic membership of suppliers who share our vision for a more transparent, community-centric marketplace. If you’re excited about expanding partnerships, driving strategic growth, and helping forge a new standard for ethical procurement, we want you on our team.