cisbox

• Driver of the next generation of our procurement and P2P platform with a focus on automation, efficiency and AI-native features • Develop and implement a clear product vision for digital procurement processes (Source-to-Pay, eProcurement, Supplier Management) • Identify and integrate technologies such as Generative AI, agentic AI and intelligent automation solutions into the product strategy • Design innovative features, e.g.: • autonomous ordering processes (AI-driven) • intelligent supplier selection and evaluation • automated invoice processing and validation • AI-supported decision support for purchasing • Analyze market trends, customer needs and competitors in procurement software and digital sourcing • Work closely with Engineering, Data and UX teams to develop scalable platform solutions • Establish data-driven KPIs (e.g., process costs, cycle times, automation rate) to monitor and steer product performance • Responsible for go-to-market strategies and positioning the platform as an innovative procurement solution • Ensure integration with adjacent systems (ERP, Finance, Accounting, Supplier Networks)

• Entgegennahme, Analyse und Lösung technischer Kundenanfragen per Ticket-System, E-Mail und Telefon • Eigenständige Bearbeitung von Level-1- und Level-2-Support-Anfragen zu unseren Produkten (Fokus auf Procure-to-pay oder Banking Lösungen) • Diagnose und Behebung von Schnittstellenproblemen sowie Unterstützung bei der systemseitigen Konfiguration • Dokumentation von Lösungen in der Wissensdatenbank zur kontinuierlichen Verbesserung des Support-Prozesses • Enge Zusammenarbeit mit Entwicklung, Customer Success und Onboarding-Teams zur schnellen Eskalation komplexer Fälle • Proaktive Kommunikation mit Kunden über Lösungsfortschritte und Systemupdates • Mitwirkung bei der Weiterentwicklung von Support-Prozessen und internen Tools

• Review and correct document entries (e.g., receipts) in our system • Ensure high data quality and consistency • Support the handling of customer inquiries in the back office • Collaborate with the Customer Success team on operational matters • Identify and document recurring errors or anomalies • Assist in optimizing internal processes related to document processing

• Betreuung und Weiterentwicklung unserer Key Accounts im operativen Tagesgeschäft • Proaktive Kommunikation durch regelmäßige Check-ins, Abstimmungen und Beratungsgespräche • Enge Zusammenarbeit mit Onboarding, Sales und Produktmanagement • Identifikation von Optimierungs- und Wachstumspotenzialen (z. B. Nutzungserweiterung) • Unterstützung bei Vertragsverlängerungen und Renewals • Durchführung von Quarterly Business Reviews (QBRs) und Mitwirkung an Kundenbindungsmaßnahmen (z. B. NPS) • Schulung und Enablement unserer Kunden zur optimalen Nutzung unserer Software • Proaktive Maßnahmen zur Churn-Prävention sowie Planung und Umsetzung von Win-Back-Aktivitäten zur Reaktivierung von Kunden

• New customer acquisition: identifying and approaching prospective customers within the defined market segment • Building and maintaining relationships at all levels • Managing the entire sales cycle – from lead qualification and presentations to negotiations and closing • Analyzing customer needs and developing appropriate solution proposals • Preparing and delivering product presentations, demos and pitches tailored to customer needs • Building and maintaining the sales pipeline and forecasting, and using the CRM system (HubSpot) to manage and track leads and opportunities • Close collaboration with internal teams (Marketing, Customer Success, Product Management, Solution Consulting) to ensure a successful sales process • Participating in customer events, industry events and trade shows

• New client acquisition: identifying and approaching potential clients in tax advisory, accounting firms, and bookkeeping service providers • Building and maintaining relationships at all levels • Managing the entire sales cycle – from lead qualification through presentations and negotiations to closing • Analyzing customer needs and developing tailored solution proposals • Preparing and delivering product presentations, demos, and pitches customized to clients’ needs • Building and maintaining the sales pipeline and forecasting, and using the CRM system (HubSpot) to manage and track leads and opportunities • Close collaboration with internal teams (Marketing, Customer Success, Product Management, Solution Consulting) to ensure a successful sales process • Participation in customer events, conferences, and trade shows

• New customer acquisition: identifying and approaching potential customers in the defined market segment • Building and maintaining relationships at all levels • Managing the entire sales cycle – from lead qualification through presentations and negotiations to closing • Analyzing customer needs and developing a tailored solution proposal • Preparing and delivering product presentations, demos, and pitches tailored to customer needs • Building and maintaining the sales pipeline and forecasting, and using the CRM system (HubSpot) to manage and track leads and opportunities • Close collaboration with internal teams (Marketing, Customer Success, Product Management, Solution Consulting) to ensure a successful sales process • Participation in customer events, conferences, and trade shows