Circle Medical Technologies Inc

Role Description We are seeking an eager, detail-oriented Medical Biller and Coder to join our Revenue Cycle Team at Circle Medical Technologies. This position is eligible for hiring remote U.S. and in the following States; Florida, Texas, or Arizona. - Review patient claims for accuracy and completeness and proactively obtain any missing payer information for inclusion. - Appeal medical insurance claim denials in a timely manner. - Ensure compliance with procedures and coding guidelines. - Answer patient inquiries related to coverage denials and coding reviews for resubmissions as necessary. - Communicate with clinical leadership and third-party billing company on issues regarding CPT & ICD-10 coding selections. Qualifications - Excellent verbal and written communication skills. - Outstanding organizational skills and attention to detail. - Superior time management skills with a proven ability to meet deadlines. - Knowledge of CPT and ICD-10 codes. - Ability to identify coding trends and areas of risk. - Proficient with Google Workspace, Microsoft Office Suite, or related software. Requirements - Associate degree in business, finance, health administration or a related field preferred. - Required - Certified Professional Coder (CPC). - 5+ years of experience in a primary care clinic setting (preferred). - Mental/behavioral health experience is a plus. Benefits - Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays. - Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance. - Wellness: Mental health programs and an Employee Assistance Program (EAP). - Retirement: 401(k) program with company match. - Development: Annual reimbursement for eligible training and professional programs.

Role Description We are seeking a highly experienced Senior Product Manager to own and elevate the ongoing care experience for Circle Medical patients. This role sits at the heart of what makes Circle Medical meaningful: the relationship between a patient and their care team, and everything that makes that relationship easy, trustworthy, and effective over time. Getting a patient to their first appointment is only the beginning. To have a real impact on patient health outcomes, we need to ensure patients are fully supported throughout their care journey — from the moment after they book to when their first appointment ends, and through follow-up care, repeat visits, and long-term provider relationships. You'll own the full post-booking lifecycle: check-in, in-appointment experience, post-visit follow-up (including messaging, lab, and prescription workflows), and all the touch points that keep patients engaged, informed, and coming back. This is a high-impact, broad-scope role working across mobile app, web portal, and back-end engineering teams. Every improvement you make translates directly into better patient outcomes and stronger provider relationships across Circle Medical's growing patient base. Key Responsibilities - Patient Lifecycle Ownership — Post-Booking Through Ongoing Care - Own the product strategy and roadmap for the full post-booking patient experience, from appointment preparation and check-in through repeat visits and long-term care continuity. - Define and relentlessly improve the in-appointment experience, including video visit quality, patient-provider communication tools, and real-time support flows. - Drive engagement and retention strategies that keep patients returning for follow-up visits and building meaningful, lasting relationships with their Circle Medical provider. - Minimize drop-off and friction across key lifecycle moments: missed appointments, churned patients, and post-visit confusion. - Post-Appointment & Follow-Up Experience - Design clear, timely, and empathetic follow-up flows that improve care plan adherence, close the loop on outstanding actions, and keep patients returning. - Collaborate closely with our CRM team to influence post-booking and ongoing care communications: reminders, follow-up messaging, care summaries, and proactive outreach — across SMS, email, push, and in-app channels. - Encourage return patient booking by designing booking flows that make it easy to find availability, switch providers when needed, and quickly get back into care — in close collaboration with marketing and the Growth/Acquisition pod. - Clinical Workflows & Provider-Patient Connection - Ensure patients always know what to do next — whether that's picking up a prescription, completing a lab order, or scheduling a follow-up. - Champion the patient-provider relationship as a core product value, designing features that strengthen provider familiarity, trust, and meaningful connection over time. - Partner closely with our clinical pod and stakeholders to translate complex clinical workflows (labs, prescriptions, questionnaires, etc.) into intuitive patient-facing experiences. - Work closely with clinical stakeholders to understand provider workflows and ensure that product decisions support care delivery, clinical outcomes, and measurement-based care. - Cross-Platform Execution Across Mobile, Web & Backend - Lead product development across a broad engineering surface: native mobile (iOS/Android), web portal, and back-end services — requiring strong cross-functional coordination and technical fluency. - Run core agile rituals including backlog grooming, sprint planning, standups, retrospectives — ensuring the team has clear priorities, well-defined scope, and strong delivery cadence. - Drive high-quality shipping by writing rigorous acceptance criteria and actively participating in acceptance testing for patient-facing features. - Make principled tradeoffs between feature complexity, UX quality, and engineering investment, with clear documentation of rationale. - Data-Driven Prioritization & Measurement - Define and own core success metrics for the ongoing care experience: check-in completion, appointment attendance, visit completion, repeat visit rates/retention, NPS/patient satisfaction. - Run regular qualitative research using user interview platforms (e.g., Great Question) to uncover patient friction points and identify opportunities across the care journey. - Utilize analytics tools daily (e.g., Amplitude, Looker, etc) to understand patient behavior, identify drop-off points, and measure the impact of product changes. - Run structured experiments and A/B tests to continuously optimize key lifecycle touchpoints. - Stakeholder Management & Cross-Functional Leadership - Be a trusted thought partner to engineering, maintaining healthy scope, clear prioritization, and a sustainable delivery rhythm through principled tradeoffs and decision-making. - Partner closely with clinical, operations, marketing, compliance, and data/analytics teams to ensure the patient experience aligns with care delivery realities and business goals. - Communicate product vision, tradeoffs, and progress clearly to senior leadership and across teams. - Mentor and collaborate with other PMs, contributing to a culture of shared learning, high craft, and patient-first product thinking. Qualifications - 5+ years of product management experience building consumer-facing digital products; healthcare experience required. - Familiarity with HIPAA and healthcare compliance as it applies to patient communications and data. - Demonstrated experience owning ongoing engagement product surfaces — you understand that retention and lifecycle are as important as acquisition. - Strong analytical skills: comfort with tools like Amplitude or Looker; ability to use data to uncover user needs, measure outcomes, and drive prioritization. - Startup scrappiness and comfort in fast-moving environments — you can navigate ambiguity and move quickly. - Proven ability to ship high-quality mobile and web experiences and collaborate effectively with cross-functional engineering and design teams. - Excellent communication skills with the ability to influence without authority across clinical, operational, and technical stakeholders. - A track record of owning outcomes, not just outputs — you care deeply about whether the thing you shipped actually moved the needle for patients. - AI familiarity and a builder mindset — comfortable using tools like Cursor and Claude Code to answer questions, prototype, and accelerate execution. - Experience operating within an agile development lifecycle (e.g., sprint planning, backlog management, iterative discovery/delivery) in close partnership with engineering and design. Preferred - Hands-on experience with API-based products, mobile infrastructure, or clinical data integrations (labs, Rx, EHR). - SQL proficiency for ad-hoc analysis, data validation, and troubleshooting patient funnel issues. - Experience working on video/real-time communication products (e.g., telehealth, live chat) is a strong plus. Compensation We offer compensation that is market-aligned, performance-driven, and designed to maintain internal equity. Pay is reviewed regularly, and growth is supported based on demonstrated impact and increased scope of responsibility, not tenure alone. U.S. base salary range (varies by location): $148,000 – $195,000. Compensation is adjusted based on location, with higher ranges for high-cost areas such as San Francisco, mid-range for markets like Chicago, and lower ranges for other U.S. locations. Final offers are tailored to each candidate’s skills, experience, qualifications, and location within the applicable regional pay band. Benefits - Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays. - Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance. - Wellness: Mental health programs and an Employee Assistance Program (EAP). - Retirement: RRSP/401(k) program with company match. - Development: Annual reimbursement for eligible training and professional programs. Circle Medical is an equal opportunity employer and affirmatively seeks diversity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Role Description As a Phone Support Representative (internally a Patient Care Advocate) on the Phone Support Team, you will play an important role in helping our patients feel welcomed, excited, and supported as they join our practice or a new area of care. You will be responsible for providing a high-touch experience to new patients, answering their questions with compassion, and resolving issues that arise. This is a fast-paced and dynamic role that requires excellent communication skills, a high level of attention to detail, and the ability to multitask and handle challenging situations with empathy and patience. If you are a bubbly, empathetic, and resilient individual with a passion for helping others and a desire to make a difference in the lives of patients, we encourage you to apply for this exciting opportunity to join our team. During onboarding and training, the schedule for this role will be 9:00 AM – 5:30 PM. Following the training period, the schedule will transition to 11:30 AM – 8:00 PM to support business needs. Responsibilities - Provide a high-touch experience via phone to new patients, and existing patients exploring new areas of care. - Become an expert in the entire patient experience journey, from start to finish, to help patients easily navigate their medical care. - Quickly resolve patient grievances and de-escalate sensitive situations to ensure a seamless experience. - Assist patients with onboarding, scheduling, and other administrative tasks, including navigating the app and website, and providing basic technical support. - Assist patients with Billing-related issues or questions and escalate to our specialized team when appropriate. - Work closely with other support teams and providers to coordinate high quality care for patients. - Identify opportunities to improve the patient experience and make recommendations to management. - Respond to internal requests and perform outbound calls to help patients complete their profile and join their appointments successfully. Qualifications - At least 2 years experience working in customer service or a call centre. - Fluency in both French and English (verbal and written). - Ability and eagerness to adapt to a fast-paced environment, learn quickly and remain composed under pressure. - A passion for excellent customer service and problem-solving. - Prior experience in a venture-backed healthcare or startup/technology setting is an asset. - Knowledge of healthcare regulations and policies, such as HIPAA is an asset. - Experience working with the US healthcare system is an asset. - Experience using Macbook/Apple desktop products, Slack, Google Workspace is nice to have. Benefits - Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays. - Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance. - Wellness: Mental health programs and an Employee Assistance Program (EAP). - Retirement: RRSP/401(k) program with company match. - Development: Annual reimbursement for eligible training and professional programs. - In-Office Perks: Monthly lunches and team events for in-office employees.

Role Description As the local leader of People & Culture for the Canadian Team, you’re building, developing, and retaining high-performing teams who deliver on our mission and values. A proven leader with a track record across people functions and culture-building. Responsibilities - High-impact BI delivery - Build and maintain trusted Looker dashboards and explores used by leaders of teams across the organization - Translate business questions into clear, durable reporting solutions with well-defined metrics and documentation - Support cross-functional initiatives where analytics needs are defined and time-sensitive - Operational reporting - Own recurring reporting deliverables (reports, operational dashboards, repeatable analyses) - Maintain, improve, and de-bug existing dashboards for performance, usability, and metric consistency - Collaborate with data stakeholders to clearly define, measure, and track key metrics for success - Systems reliability and scalable self-service - Contribute to data literacy and self-service enablement (clear definitions, documentation, stakeholder education) - Identify opportunities to standardize and templatize common reporting patterns to reduce ad hoc work over time Compensation We offer compensation that is market-aligned, performance-driven, and designed to maintain internal equity. Pay is reviewed regularly, and growth is supported based on demonstrated impact and increased scope of responsibility, not tenure alone. Final offers are tailored to each candidate’s skills, experience, qualifications, and location within the applicable regional pay band. - Montreal, Quebec: CAD $85,230 - $104,170 - U.S. salary range (varies by location): $95,670 – $137,940 base salary depending on market (higher ranges for high-cost areas like San Francisco, mid-range for markets like Chicago, and lower range for other U.S. locations). Benefits - Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays. - Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance. - Wellness: Mental health programs and an Employee Assistance Program (EAP). - Retirement: RRSP/401(k) program with company match. - Development: Annual reimbursement for eligible training and professional programs. - In-Office Perks: Monthly lunches and team events for in-office employees. Company Description Circle Medical is an equal opportunity employer and affirmatively seeks diversity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Circle Medical seeks a web/visual designer for a fixed-term contract (3 to 6 months) to execute critical brand and digital experience initiatives. This role will drive visual design across web properties, internal materials, and patient communications. This individual must be available to work within Eastern Standard Time. Responsibilities - Website Rebrand - Design and partner with engineering pod to implement comprehensive visual rebrand across Circle Medical's website - Establish new visual design system including typography, color palette, imagery style, and UI components - Create high-fidelity mockups for key page templates - Collaborate with engineering on implementation and QA - Landing Page Optimization - Audit and consolidate existing landing pages into streamlined, on-brand templates - Design new SEO-optimized landing pages for priority verticals (HRT, Longevity, etc.) - Create modular page components for rapid deployment of future pages - Optimize layouts for conversion and user experience - Support A/B testing with design variations - Internal Communications & Brand Assets - Develop comprehensive brand kit including logo usage, color systems, typography guidelines, and visual standards - Design partnership pitch deck template in PowerPoint/Google Slides - Create templates for internal presentations and communications - Establish consistent visual language for cross-functional materials - External Marketing Templates - Design patient-facing newsletter templates (via email) - Create social media advertising templates - Create scalable templates for ongoing marketing communications - Ensure HIPAA-compliant design considerations for patient materials - Build templates that balance brand consistency with operational flexibility Qualifications - 3 to 6 years experience in web and visual design - Expert proficiency in Figma (primary design tool) - Strong portfolio demonstrating brand development and web design systems - Experience with responsive design and mobile-first approaches - Understanding of accessibility standards (WCAG 2.1) - Proficient with generative AI tools like Midjourney, Nano Banana, or Runway Requirements - Prior work in healthcare, telemedicine, or regulated industries required - Understanding of privacy-conscious design patterns - Experience balancing compliance requirements with user experience - Working knowledge of HTML/CSS and React limitations and capabilities - Experience collaborating with engineering teams on implementation - SEO principles and conversion optimization fundamentals - Ability to create design systems that scale - Strong stakeholder management and communication skills Nice to Have - Motion or illustration design, or animation capabilities - Experience with design tokens and component libraries - Familiarity with analytics tools (Amplitude, Growthbook, Google Analytics) - Copywriting or content strategy skills Application Requirements - Portfolio showcasing relevant web design and brand work - Brief cover note explaining your approach to one of the deliverables - Availability and rate expectations - 2-3 references from recent clients or collaborators Compensation Our compensation is market-aligned, performance-led, and designed to ensure internal equity. We review pay regularly, with progression tied to demonstrated impact and expanded scope rather than tenure alone. Final offers are determined by an applicant's unique skills, competencies, and qualifications. The hourly range is between $35 and $45. The final compensation will vary based on experience, qualifications, and location.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Circle Medical, we’re redesigning primary care for the modern world. By combining technology, AI, and thoughtful design, we provide a vastly improved physician and patient experience. We are looking for a passionate, mission-driven engineer who takes pride in the products they build. As a Fullstack engineer, you'll work alongside other engineers, product designers, operation experts, and clinicians to build physician-facing and patient-facing features in the platform. Our primary tech stack is built with React, GraphQL, Next.js, Ruby/Rails, and PostgreSQL. That being said, we believe in using the right tool for the job. This is a remote-first role; however, to ensure operational alignment, we are specifically seeking candidates currently based in the Eastern time zone within the United States. - Implement, test, and maintain features in physician-facing Web applications. - Work in collaboration with the product designer to create a delightful user experience. - Write secure, HIPAA-compliant software that patients and clinicians can trust. - Mentor junior engineers and contribute to hiring, culture, and best practices. - Contribute to the engineering culture and hiring. Qualifications - 5+ years experience as a Fullstack Engineer with a lean towards platform/back-end work. - 2+ years of experience with Ruby on Rails. - Excellent knowledge of GraphQL, JavaScript/TypeScript, React, Next.js. - Good eye for design and ability to make product decisions. - Ability to take ownership and mentor other engineers. Requirements - Experience in healthcare or a strong interest in improving patient care. - Experience shipping and maintaining a large software system. - Experience with AI development tools and building/maintaining AI capabilities. - Open to feedback, eager to learn, and committed to developing your craft. - Experience making product and design decisions in addition to technical ones. - Knowledge of computer security and best practices for protecting sensitive data. Compensation Our compensation is market-aligned, performance-led, and designed to ensure internal equity. We review pay regularly, with progression tied to demonstrated impact and expanded scope rather than tenure alone. Final offers are determined by an applicant's unique skills, competencies, and qualifications. The annual compensation varies depending on location: - Tier 1 (New York and similar cost markets): $146,800 to 183,600 USD. - Tier 2 (Baltimore and similar cost markets): $130,560 to 163,200 USD. - Tier 3 (National, all other U.S. locations in ET): $114,240 to 142,800 USD. - Canada (Quebec, Ontario, and Atlantic Provinces): $143,351 to 179,189 CAD. Benefits - Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays. - Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance. - Wellness: Mental health programs and an Employee Assistance Program (EAP). - Retirement: RRSP/401(k) program with company match. - Development: Annual reimbursement for eligible training and professional programs. - In-Office Perks: Monthly lunches and team events for in-office employees.

About Us We are a virtual-first primary care organization reimagining how people access and experience healthcare. Our mission is to deliver comprehensive, high-quality, and compassionate care that integrates technology, data, and human connection through a seamless digital platform complemented by in-person visits when needed. While our care is provided exclusively to patients in the United States, our team is distributed across the United States and Canada, bringing together clinicians, technologists, and operators who share a commitment to making high-quality healthcare delightful, personal, and accessible to everyone. Description As the local leader of People & Culture for the Canadian Team, you’re building, developing, and retaining high-performing teams who deliver on our mission and values. A proven leader with a track record across people functions and culture-building. Responsibilities Strategic HR Leadership: • Strategic Improvement: Identify and implement strategic improvements to the HR department, including process improvement, resource planning, training, and prioritizing key initiatives. • HR Strategy: Develop and execute HR strategies aligned with the company's business objectives, focusing on recruiting, retention, and HR operations. • Budget management: Partner with Finance to ensure all HR budgets are managed and met and provide additional budget planning preparation for the future to effectively manage People & Culture resources. Employee Experience: • Employee Engagement: Manage and scale the company’s compensation model and benefits programs, including salary negotiations, benefits administration and performance management. • Develop and implement strategies to increase innovative thought, teamwork, and merit-based career pathing within the organization, ensuring an engaging workplace. HR Operations: • Policy Development: Create and update HR policies, procedures, and guidelines as needed. Ensure compliance with legal standards and industry best practices. • Employee Lifecycle Management: Provide strategic oversight of the full employee lifecycle (including talent acquisition, performance management, and offboarding) ensuring consistent, equitable, and compliance practices that support organizational goals. Coaching and Support: • Employee Relations: Act as a trusted advisor to senior leadership and people managers on performance management, employee engagement and organizational effectiveness. • Talent Management: Implement new and enhance existing staff recognition and rewards programs. Participate in interview processes, including new hires, stay and exit interviews. Metrics and Reporting: • HR Metrics: Prepare and analyze HR metrics, providing reports that support decision-making in specified areas. Use data to inform HR strategies and improvements. Industry Engagement: • Professional Development: Keep abreast of industry knowledge and trends by participating in conferences and educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations. Skills / Qualifications Required • 10+ years of progressive HR experience, including at least 5 years in a leadership role (e.g. HRBP, Senior Manager, Head of or Director of People) across Canada and the US. • Proven ability to develop and execute HR strategies aligned to business goals, including organizational change management, workforce planning, talent development, and employee engagement. • Hands-on experience with HR operations (recruitment, onboarding, performance management, compliance, and HRIS implementation). • Strong track record managing compensation, benefits, budgets, and HR metrics/KPIs to inform decision-making. • Strong understanding of relevant HR legislation, federal and local employment laws, and workplace best practices in both Canada and the US (Quebec experience preferred). • Expertise in employee relations, coaching, and culture-building, with commitment to diversity, equity, and inclusion. • Experience leading and mentoring HR teams through growth and organizational change. • Fluently bilingual ( English/French), proficient in verbal and written communications in both languages. Skills / Qualifications Preferred • Proven track record with other startups or VC funded companies. • Experience with a large non-exempt hourly workforce. • Human Resources Professional Certification (e.g., CRHA). • Experience with Rippling, ADP, Lattice, Slack, Notion, Lever, and Google Suite. Compensation Our compensation is market-aligned, performance-led, and designed to ensure internal equity. We review pay regularly, with progression tied to demonstrated impact and expanded scope rather than tenure alone. Final offers are determined by an applicant's unique skills, competencies, and qualifications. Benefits Please note that specific benefits vary by country and location of employment. Your recruiter will confirm the exact package available to you during the interview process. - Paid Time Off: Flexible vacation, sick leave, and 12 statutory holidays. - Health & Insurance: Medical, Dental, Vision, Disability, and Life insurance. - Wellness: Mental health programs and an Employee Assistance Program (EAP). - Retirement: RRSP/401(k) program with company match. - Development: Annual reimbursement for eligible training and professional programs. - In-Office Perks: Monthly lunches and team events for in-office employees. Circle Medical is an equal opportunity employer and affirmatively seeks diversity in its workforce. Circle Medical recruits qualified applicants and advances in the employment of its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.