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Role Description Responsible for serving as the Care Management Services’ member liaison and representative by ensuring the goals of the program and those of individual members are met through primary care enhanced case management. A primary function of this position is to complete member assessments. Essential Duties and Responsibilities - Observes members in their home environment gathering medical, environmental, and psychosocial data for review by the multidisciplinary team. - Accepts referrals and ensures potential members are screened in a timely manner as required by organization and governmental policies. - Addresses member or caregiver concerns effectively and efficiently. - Assists in carepath developments, recommending HCBS services and incorporating roles for informal caregivers. - Records and documents member information completely and accurately in accordance with federal, state, and operational guidelines. - Works to preserve the essential role of the family and informal caregivers in assisting members in meeting carepath goals and addressing social risk by following up on needs identified in data gathered from members/caregivers. - Makes recommendations to multidisciplinary team that address primary care needs. - In conjunction with the Care Manager for Care Management Services and the multidisciplinary team, assists in removing barriers to primary and specialized medical care, to support optimal health and functional status. - Collaborates effectively with the Quality Department in resolving items needing additional information or clarification when identified on assessment review, to ensure standards of promptness and members' needs are met in a timely manner. - Advocates for informed decisions by members and caregivers regarding their health status and options for treatment or care. - Promotes quality outcomes through effective collaboration with the Quality Assurance and Education Coordinator, Assessment Coordinator, and Administrator to ensure effective implementation of education plans, initiatives, or processes. - Utilizes technology to promote workflow efficiency and to facilitate data collection, management, and analysis. - Takes call on a rotating basis as assigned. - Provides on-site assistance for all state surveys. - Reports corporate compliance concerns appropriately. - Reports privacy and security concerns appropriately. - Reports work time and business expenses in accordance with organizational guidelines. - Maintains prompt, accurate, and secure documentation as it relates to member needs, contacts, and plans. - Ensures appropriate documentation is filed promptly in members’ chart as outlined in Care Management. - Assists with Assessment Nurse Case Manager duties for other Care Management Services’ locations as needed. - Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. - Performs other duties as necessary to ensure the success of the System. Qualifications - Valid Georgia LPN license with 2 years of experience in the health and human services field. - Experience in social work, home and community-based services, healthcare, or geriatrics preferred. - Valid Driver’s License. - Reliable transportation. Skills and Abilities - Completes work in a timely, accurate, and efficient manner. - Ability to organize and prioritize assignments/responsibilities. - Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers, and individuals inside and outside the Organization, in a positive, professional, and respectful manner. - Portrays a positive image of the organization and communicates guiding principles, mission, vision, and values. - Consistently reports to work on time prepared to perform duties of the position. - Manages multiple deadlines with demonstrated flexibility in working with changing priorities. - Ability to work a demanding, primarily self-directed work schedule. - Demonstrates good judgment and decision-making. - Exhibits exceptional organizing and planning skills. - Ability to deliver excellent customer service, externally and internally, as well as maintain customer confidentiality. - Ability to react effectively and calmly in emergency situations. Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively before groups of customers or associates of the organization. Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram format. - The ability to deal with problems involving several concrete variables in standardized situations. Computer Application Skills - This job requires proficiency with the following computer applications: - Microsoft Outlook - Microsoft Excel - Microsoft Word Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the associate is regularly required to sit, talk, or hear. - The associate frequently is required to walk. - Use hands to finger, handle, or feel and reach with hands and arms. - The associate is occasionally required to stand. - Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Role Description Join us at NextStep Care – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities. Case Management - Contacts members and/or informal caregivers as needed, but no less than one time per month and conducts an in-home visit at least every 90 days. - Collaborates with Case Manager (CM) and members of the multidisciplinary team to establish member Care Paths which identify member needs and corresponding services to be provided. - Ensures Care Paths are updated with all assessment findings and member’s significant status changes are documented appropriately. - Identifies and resolves variances from documented Care Path. - Contacts member’s providers as needed and provides prompt notification of changes in member’s status to all appropriate parties. - Ensures assigned members visit their PCP at least every three months and more often if needed. - Accepts referrals and ensures potential members are screened in a timely manner as required by organization and governmental policies. - Consults with the Administrator prior to each member discharge and on an as-needed basis and the assigned Assessment Coordinator as appropriate. - Takes call on a rotating basis as assigned. Assessments - Sends assessments to Assessment Coordinator timely. - Completes all new admission assessments, re-assessments, significant change assessments within specified appropriate time frame. - Determines appropriate level of care on assigned members as outlined in state regulations and SCM Operational guidelines. Quality Improvement - Assists with quality through effective collaboration with Quality Assurance and Education Coordinator, Assessment Coordinator and Administrator to ensure effective implementation of SCM Quality Assurance and Education plans, initiatives and processes. Community Education - Seeks community education opportunities and provides recommendations to the Administrator and/or Community Education Coordinator. Compliance - Maintains knowledge of, adheres to current regulations, SCM Personnel and Operational Guidelines and best practices related to the operations of the SOURCE Program and SCM. - Performs all duties of the Assessment Nurse, as well as those of the Case Manager as outlined in state regulations and SCM Operational guidelines as assigned. - Provides on-site assistance for all state surveys. - Reports corporate compliance concerns appropriately. - Reports privacy and security concerns appropriately. - Reports work time and business expenses in accordance with organizational guidelines. Record Management - Maintains prompt, accurate and secure documentation as it relates to member needs, contacts and plans. - Ensures appropriate documentation is filed promptly in members’ chart as outlined in SCM Operational Guidelines. - Utilizes appropriate log book to sign all member charts in and out as well as ensures member charts are not removed from the office for greater than 3 business days. Meeting Coordination and Attendance - Participates in weekly multidisciplinary team meetings prepared to discuss assigned members and to present new members. - Participates in weekly staff meetings. - Attends monthly provider meetings. - Meets with assigned members’ Primary Care Physicians (PCP) at least quarterly. - Participates in all SCM meetings and in-services as required. Additional Duties and Responsibilities - Assists in the recruitment of new PCPs or other community services providers, as requested. - Assists with Assessment Nurse Case Manager and Case Manager duties for other SCM locations as needed. Skills and Abilities - Completes work in a timely, accurate, and efficient manner. - Ability to organize and prioritize assignments/responsibilities. - Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner. - Portrays a positive image of the organization and communicates guiding principles, mission, vision and values. - Consistently reports to work on time prepared to perform duties of the position. - Manages multiple deadlines with demonstrated flexibility in working with changing priorities. - Ability to work a demanding, primarily self-directed work schedule. - Demonstrates good judgment and decision making. - Exhibits exceptional organizing and planning skills. - Ability to deliver excellent customer service, externally and internally as well as maintain customer confidentiality. - Ability to react effectively and calmly in emergency situations. Minimum Qualifications - Valid Georgia LPN license with 1 yr of experience in the health and human services field OR Valid Georgia RN license. - Experience in social work, home and community based services, healthcare or geriatrics preferred. - Valid Driver’s License. - Reliable transportation. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the associate is regularly required to stand, walk and sit for prolonged periods of time. - The associate is also required to use hands to finger, handle or feel and reach with hands and arms. - Specific vision abilities required, distance vision, and the ability to adjust focus. - The associate may occasionally have to move or lift up to 25 lbs. - The noise level in the work environment is consistent with a normal office environment. - The associate will be required to travel extensively within the state of Georgia and will be required to visit members in their home and/or community environment, hospital or other institutional and professional settings. Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. - Ability to write routine reports and correspondence. - Ability to speak effectively with customers or associates of the organization. Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram format. - The ability to deal with problems involving several concrete variables in standardized situations. Supervisory Responsibilities - None Computer Operations - This job requires proficiency with the following computer applications: MS Outlook, MS Excel and MS Word. Certificates, Licenses, Registrations - Valid GA Licensed Practical Nurse license EEO / M / F / D / V / Drug Free Workplace

Role Description This is a front-line leadership role ideal for a hands-on professional who thrives in a collaborative healthcare environment and is passionate about safety, compliance, facility operations, and operational excellence. The Manager of Regional Engineering & Safety is responsible for ensuring successful physical plant operations for assigned properties owned or operated by the Health System. This includes: - Routine inspections - Testing - Preventative maintenance - Renovation and repair projects - Associated documentation - Partnership with center maintenance teams to support timely completion and accurate documentation within TELS This position works directly with nursing center maintenance staff, Administrators, Real Estate Services leadership, and other key stakeholders to: - Identify physical plant needs - Recommend repair or replacement work - Support compliance with federal and state fire/life safety and emergency preparedness regulations - Confirm the quality and completeness of contractor work Qualifications - Knowledge of mechanical, plumbing, and electrical systems in a healthcare or related environment - Experience with preventative maintenance programs, physical plant operations, and project management - Familiarity with federal and state fire codes, Life Safety Code®, building codes, emergency management regulations, occupational safety regulations, and healthcare facility requirements - Ability to establish and maintain effective working relationships across multiple locations and leadership levels - Strong communication skills, sound judgment, attention to detail, and a service-oriented approach - Commitment to servant leadership, compliance, patient rights, safety, and maintaining a clean, safe, and comfortable care environment Requirements - High School Diploma or equivalent required - Minimum of five (5) years of experience in a maintenance role in a healthcare setting or related position required - Knowledge of physical plant operations, including mechanical, electrical, and plumbing systems, fire/life safety regulations, building codes, and emergency preparedness regulations required Benefits - Be part of a mission-driven, Great Place to Work-Certified organization - Make a direct impact on the safety, comfort, and quality of care environments for patients, families, and associates - Work in a collaborative setting where operational excellence, servant leadership, and compliance matter - Use your technical expertise and leadership skills to support multiple skilled nursing centers and strengthen facility operations Supervisory Responsibilities This position supervises Regional Maintenance Technicians and provides leadership, guidance, and accountability for work quality, resource utilization, documentation, and compliance support across assigned locations. Apply Today If you are a hands-on engineering, maintenance, or facility operations leader who is ready to support safe, compliant, and well-maintained healthcare environments, we invite you to apply for the Manager of Regional Engineering & Safety position. We are an Equal Opportunity Employer. EEO / M / F / D / V / Drug Free Workplace

Role Description Join us at NextStep Care – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities. - Acts as a liaison between members and home and community-based service providers to facilitate quality and cost-effective care and outcomes. - Provides education and support to members and their families regarding community resources and services. - Develop effective, collaborative relationships with key stakeholders including primary care providers, managed care plan providers, home and community-based service providers (HCBS), formal/informal caregivers and families. - Maintains regular communication with members through phone calls and home visits to monitor their wellbeing and adjust care plans as needed. - Records and documents interventions and member information completely and accurately, in accordance with payer and organization guidelines. - Collaborates and communicates with internal team members, including Central Intake and Assessment Team members, to ensure continuity of care for assigned members. - Identifies and resolves care plan variances, including barriers to primary and specialized medical care, to ensure effectiveness of member’s care plan. - Assesses and addresses member engagement and behavior to support optimal health and functional status. - Participates in after-hours on-call rotation requirements, as assigned. - Maintains and monitors quality of services through collaboration with the Quality Assurance and Education Team and Care Management Director. Participating in Community Outreach as outlined in Quarterly Outreach plan. - Support the training and onboarding of new team members. - Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System, in a professional manner. - Performs other duties as necessary to ensure the success of the System. Qualifications - Bachelor’s degree in social work or related human services field is required with 2 years of work experience. - Experience in social work, home and community-based services, healthcare or geriatrics preferred. Requirements - Effective verbal and written communication is essential for interacting with clients, families, and other professionals. - Understanding and sharing the feelings of clients, especially those facing challenging situations. - Knowing about available community resources and how to connect clients with them. - Working effectively with other professionals and agencies. - Assessing situations, identifying problems, and developing effective solutions. - Managing multiple cases, appointments, and documentation requires strong organizational and time management skills. - Understanding and respecting diverse cultures is essential for building trust and providing appropriate support. - Representing clients' needs and ensuring they have access to necessary services. - Understanding ethical guidelines and legal frameworks relevant to social work. Company Description

Role Description Join us at NextStep Care – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities. - Acts as a liaison between members and home and community-based service providers to facilitate quality and cost-effective care and outcomes. - Provides education and support to members and their families regarding community resources and services. - Develop effective, collaborative relationships with key stakeholders including primary care providers, managed care plan providers, home and community-based service providers (HCBS), formal/informal caregivers and families. - Maintains regular communication with members through phone calls and home visits to monitor their wellbeing and adjust care plans as needed. - Records and documents interventions and member information completely and accurately, in accordance with payer and organization guidelines. - Collaborates and communicates with internal team members, including Central Intake and Assessment Team members, to ensure continuity of care for assigned members. - Identifies and resolves care plan variances, including barriers to primary and specialized medical care, to ensure effectiveness of member’s care plan. - Assesses and addresses member engagement and behavior to support optimal health and functional status. - Participates in after-hours on-call rotation requirements, as assigned. - Maintains and monitors quality of services through collaboration with the Quality Assurance and Education Team and Care Management Director. Participating in Community Outreach as outlined in Quarterly Outreach plan. - Support the training and onboarding of new team members. - Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System, in a professional manner. - Performs other duties as necessary to ensure the success of the System. Qualifications - Bachelor’s degree in social work or related human services field is required with 2 years of work experience. - Experience in social work, home and community-based services, healthcare or geriatrics preferred. Requirements - Effective verbal and written communication is essential for interacting with clients, families, and other professionals. - Understanding and sharing the feelings of clients, especially those facing challenging situations. - Knowing about available community resources and how to connect clients with them. - Working effectively with other professionals and agencies. - Assessing situations, identifying problems, and developing effective solutions. - Managing multiple cases, appointments, and documentation requires strong organizational and time management skills. - Understanding and respecting diverse cultures is essential for building trust and providing appropriate support. - Representing clients' needs and ensuring they have access to necessary services. - Understanding ethical guidelines and legal frameworks relevant to social work. Benefits - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands - The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. - While performing the duties of this job, the associate is regularly required to sit, talk or hear. - The associate frequently is required to walk. - Use hands to finger, handle or feel and reach with hands and arms. - The associate is occasionally required to stand. - Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. Work Environment - The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. - The noise level in the work environment is usually quiet.

Join us at NextStep Care Corporate Office– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities promptness, procedural guidelines, and as directed by the Manager of Assessments for assigned region of the state. ESSENTIAL DUTIES AND RESPONSIBILITIE - Schedules new assessments, reassessments, and transfers within acceptable internal standards. - Assesses and utilize the appropriate application reports to determine prioritization of new assessments, reassessments and transfers. - Ascertains scheduling needs of members and potential members and works with Assessments Nurses on daily schedule. Schedules assessments related to member need, priority of assessment and utilizes proximity reports in the software application. - Displays sensitivity to the needs and preferences of members, potential members and caregivers in coordinating with Assessment Nurses and the Assessment Department. - Maintains a revolving schedule of assessments and reassessments. - Assigns members and potential members to the appropriate Assessment Nurse and sends/receives/distributes faxes and emails with referral information. - Communicates with Assessment Nurses in the field, as appropriate. - Obtains appropriate clinical medical documentation to assist in the validation of Level of Care. - Provides excellent customer service to members, potential members, caregivers, and external agencies in addressing any concerns or questions they may have. - Prints, distributes and revises forms or other documents related to assessment and reassessment as directed. - Provides other administrative support to the team as directed by the Assessment Manager. - Works collaboratively and effectively with members, caregivers and the NSC multidisciplinary team. - Maintains prompt, accurate and secure documentation as it relates to member needs regarding assessments and reassessments. - May act as a liaison between the Assessment Nurse and Healthcare Navigator and member/family caregiver as directed by Assessment Manager. - Assists in reporting to members of the team, to facilitate assessments and reassessments. - Assists in maintaining and monitoring quality through effective collaboration with the Quality department - Assists in administrative studies and/or projects as assigned. - Run and distribute reports from the organization’s application/database, assist with reconciliation and follow up notifications as directed. - Maintains schedules for multiple assessment nurses. Responds promptly for any member requests to reschedule. - Courteously and professionally answers and redirects all incoming calls. - Reports corporate compliance concerns appropriately - Reports work time and business expenses in accordance with organizational guidelines. - Attends staff meetings, in-services, seminars and workshops as directed by supervisor. - Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. - Performs other duties as necessary to ensure the success of the System. SKILLS AND ABILITIES - Knowledge of personal computers and the ability to operate Microsoft applications to include Word, Excel, Power Point, Access and Outlook. - Thorough knowledge, adherence and enforcement of current regulations, as well as Care Management Services Operational guidelines and best practices as related to the operations. - Thorough knowledge, adherence and enforcement of the System’s personnel guidelines. - Strong interpersonal, communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. - Completes work in a timely, accurate, and efficient manner. - Ability to organize and prioritize assignments/responsibilities. - Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner. - Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner. - Demonstrates good judgment and decision making. - Manages multiple deadlines with demonstrated flexibility in working with changing priorities. - Portrays a positive image of the organization and communicates guiding principles, mission, vision and values. - Cultural awareness and competence, to understand and value clients unique perspectives. - Completes work in a timely, accurate, efficient and thorough manner and is conscientious about assignments/responsibilities; ability to organize and prioritize responsibilities and assignments. - Consistently reports to work on time prepared to perform duties of the position. - Exceptional computer skills, good organizing and planning skills. - Able to deliver excellent customer service, externally and internally. - Able to react effectively and calmly in emergencies. - Able to maintain customer confidentiality. - Managing multiple deadlines with demonstrated flexibility in working with changing priorities - Ability to react effectively and calmly in emergencies situations MINIMUM QUALIFICATIONS - High School Diploma or GED equivalent. - Experience with scheduling preferred EEO / M / F / D / V / Drug Free Workplace NextStep Care Facebook

Role Description Join us at Ethica Corporate Office – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities. - Partner with the Project Management Office (PMO) to support CIS projects, including readiness activities, go-live preparation, and post-go-live stabilization. - Assist with implementation support for CIS initiatives by coordinating tasks, tracking issues, and escalating risks as needed. - Collaborate with Learning & Development to develop, update, and maintain job aids, quick reference guides, and knowledge articles for CIS-supported technologies. - Support change management and user adoption efforts by reinforcing new workflows, assisting users during go-live, and providing frontline guidance. - Assist with communications related to CIS initiatives, including announcements, reminders, go-live messaging, and post-implementation updates. - Track adoption metrics such as training participation, attendance, completion, basic utilization indicators, and user feedback. - Collect, document, and communicate user feedback, workflow challenges, and adoption barriers to CIS leadership. - Serve as a liaison between frontline users, CIS leadership, and project teams during implementation and stabilization phases. - Support continuous optimization efforts by identifying trends, recurring issues, and opportunities for improvement. - Promote the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contribute to the work of committees, workgroups, project management, and other collaborative efforts of the System. - Perform other duties as necessary to ensure the success of the System. Qualifications - Working knowledge of clinical systems, healthcare workflows, and technology adoption principles. - Strong organizational skills with the ability to manage multiple tasks and priorities. - Effective written and verbal communication skills. - Ability to support change management and user adoption initiatives. - Strong problem-solving skills and attention to detail. Requirements - Associate degree, technical diploma, or certificate in Informatics, Health Information Technology, Information Systems, Healthcare Administration, Education, Business, or a related field required. - Entry-level position; 0–2 years of experience supporting technology, clinical systems, training, customer support, or operational workflows preferred but not required. - Demonstrated interest in healthcare technology, clinical workflows, training, or user support, with the ability to learn new systems and processes quickly. - Experience supporting technology implementations, training, project management, or user support strongly preferred. Company Description

Role Description Join us at Ethica Corporate Office – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities. - Serve as the first-line support resource for clinical information system help desk tickets, troubleshooting, and user assistance. - Triage, investigate, and resolve routine clinical application issues, escalating complex or unresolved issues to the Clinical Information Specialist II and/or Director. - Provide direct user support for clinical documentation workflows, system navigation, and daily operational needs. - Manage user onboarding, role-based access, security permissions, and termination processes for clinical applications in accordance with staffing models and governance standards. - Maintain accurate documentation of user access, system changes, and issue resolution activities to support audit and compliance requirements. - Assist with routine system maintenance, configuration updates, testing, and validation activities for clinical applications. - Support clinical system implementations, upgrades, and go-live activities through testing, training, and at-the-elbow support. - Assist with development and maintenance job aids, workflow guides, and training materials to support end users. - Collaborate closely with IT, Security & Privacy, Compliance, Clinical Information Services, and vendor partners to resolve issues and improve system performance. - Monitor common issues and trends to proactively identify opportunities for workflow improvement, training, and system optimization. - Follow enterprise governance, privacy, security, and compliance standards in all system and data activities. - Participate in enterprise committees, project teams, training initiatives, and continuous improvement efforts. - Engage in ongoing learning to expand knowledge of clinical workflows, healthcare regulations, and informatics technologies. - Promote a culture of collaboration, accountability, and servant leadership. - Perform other duties as assigned to support organizational success. - Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. - Performs other duties as necessary to ensure the success of the System. Qualifications - Strong customer service orientation and ability to support clinical users in fast-paced environments. - Working knowledge of clinical documentation workflows and healthcare operations. - Ability to triage issues, apply troubleshooting techniques, and escalate appropriately. - Strong organizational skills and attention to detail, particularly related to access management and documentation. - Ability to follow governance, security, privacy, and compliance standards. - Effective verbal and written communication skills. - Strong analytical and problem-solving abilities. - Ability to learn and apply new technologies quickly. Requirements - Associate’s or Bachelor’s degree in Healthcare, Information Systems, Health Informatics, Business, or a related field; or an equivalent combination of education, training, and relevant experience. - Preferred: - Clinical background such as CNA, LPN, RN, Medical Assistant, Pharmacy Technician, Therapy Assistant, or similar. - Experience working in Skilled Nursing, Home Health, Hospice, Pharmacy, or healthcare operations. - Experience supporting electronic health record systems, clinical applications, or healthcare IT help desk functions. Supervisory Responsibilities - No EEO / M / F / D / V / Drug Free Workplace Ethica Facebook

Join us at NextStep Care– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities SUMMARY Responsible for serving as the Care Management Services’ member liaison and representative by ensuring the goals of the program and those of individual members are met through primary care enhanced case management. A primary function of this position is to complete member assessments. ESSENTIAL DUTIES AND RESPONSIBILITIES - Observes members in their home environment gathering medical, environmental, and psychosocial data for review by the multidisciplinary team. - Accepts referrals and ensures potential members are screened in a timely manner as required by organization and governmental policies. - Addresses member or caregiver concerns effectively and efficiently. - Assist in carepath developments, recommending HCBS services and incorporating roles for informal caregivers. - Records and documents member information completely and accurately in accordance with federal, state, and operational guidelines. - Works to preserve the essential role of the family and informal caregivers in assisting embers in meeting carepath goals and addressing social risk by following up on needs identified in data gathered from members/caregivers. - Makes recommendations to multidisciplinary team that address primary care needs - In conjunction with the Care Manager for Care Management Services and the multidisciplinary team, assists in removing barriers to primary and specialized medical care, to support optimal health and functional status. - Collborates with effectively with the Quality Department in resolving items needing additional information or clarification when identified on assessment review, to ensure standards of promptness and members needs are met in a timely manner. - Advocate for informed decisions by members and caregivers regarding their health stauts and options for treatment or care. - Promotes quality outcomes through effective collaboration with the Quality Assurance and education Coordinator, Assessment Coordinator, and Administrator to ensure effective implementation of education plans, initiative, or processes. - Utilizes technology to promote workflow efficiency and to facilitate data collection, management and analysis. - Takes call on a rotating basis as assigned. - Provides on-site assistance for all state surveys. - Reports corporate compliance concerns appropriately. - Reports privacy and security concerns appropriately. - Reports work time and business expenses in accordance with organizational guidelines. - Maintains prompt, accurate and secure documentation as it relates to member needs, contacts and plans. - Maintains prompt, accurate, secure documentation as it relates to member needs, contacts and plans. - Ensures appropriate documentation is filed promptly in members’ chart as outlined in Care Management. - Assists with Assessment Nurse Case Manager duties for other Care Management Services’ locations as needed - Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. - Performs other duties as necessary to ensure the success of the System. SKILLS AND ABILITIES - Completes work in a timely, accurate, and efficient manner. - Ability to organize and prioritize assignments/responsibilities. - Maintains constructive working relationships by communicating and interacting effectively with supervisors, organizational leadership, peers and individuals inside and outside the Organization, in a positive, professional and respectful manner - Portrays a positive image of the organization and communicates guiding principles, mission, vision and values. - Completes work in a timely, accurate, efficient and thorough manner and is conscientious about assignments/responsibilities. - Consistently reports to work on time prepared to perform duties of the position. - Manages multiple deadlines with demonstrated flexibility in working with changing priorities. - Ability to work a demanding, primarily self directed work schedule. - Demonstrates good judgment and decision making. - Exhibits exceptional organizing and planning skills. - Ability to deliver excellent customer service, externally and internally as well as maintain customer confidentiality. - Ability to react effectively and calmly in emergency situations. MINIMUM QUALIFICATIONS ·Valid Georgia LPN license with 2 years of experience in the health and human services field ·Experience in social work, home and community based services, healthcare or geriatrics preferred. ·Valid Driver’s License. ·Reliable transportation. SUPERVISORY RESPONSIBILITIES None LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram format. The ability to deal with problems involving several concrete variables in standardized situations. COMPUTER APPLICATION SKILLS This job requires proficiency with the following computer applications: Microsoft Outlook Microsoft Excel Microsoft Word CERTIFICATES, LICENSES, REGISTRATIONS Please see minimum qualifications PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to sit, talk or hear. The associate frequently is required to walk. Use hands to finger, handle or feel and reach with hands and arms. The associate is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. EEO / M / F / D / V / Drug Free Workplace NextStep Care Facebook

Join us at Eldercare Pharmacy Consulting– a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities - Performs medication regimen reviews based on a patient’s health history to evaluate the appropriateness, safety, benefits, risks, and cost-effectiveness of medication therapy and in compliance with state and federal regulations, and provides written reports of reviews to the center. - Recommends alternate treatment options, as well as medication management guidance including drug monitoring, documentation, administration and storage, as applicable. - Collaborates in the development and implementation of therapeutic programs with prescribers and nursing staff; monitors therapeutic programs and assesses drug therapy outcomes (i.e. Antimicrobial Stewardship, Medication Therapy Management (MTM), Admission and Change in Condition Drug Regimen Reviews (DRRs), etc.). - Assists the center in identifying, evaluating, and addressing pharmacy-related concerns and issues that affect patient care, medical care, quality of life, and/or regulatory compliance. - Assists in the education and adoption of pharmacy programs and service offerings. - Participates in customer meetings and collaborates with pharmacy leadership to meet operational and clinical goals and objectives; assists in center issue identification and resolution. - Ensure centers remain compliant and aligned with state and federal regulations as it relates to pharmaceutical services. - Collaborates in the development of policies and procedures for safe and effective drug therapy, distribution, use, and control. - Participates in center quality improvement and drug safety initiatives. - Provides oversight to the disposition and destruction of drugs and controlled substances at the center as required by state and federal regulations. - Provides drug information to nursing staff and conducts periodic in-service training on pharmaceutical products and their uses. - Travel overnight as needed. - Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication. - Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System. - Performs other duties as necessary to ensure the success of the System. EEO / M / F / D / V / Drug Free Workplace