Chooose

• Own a portfolio of key enterprise customers in the APAC region, focusing on the aviation, energy, and logistics sectors. • Build high-trust, long-term relationships with senior stakeholders across customer organizations. • Serve as the customer’s primary point of contact and trusted advisor on all things SAF. • Oversee the end-to-end implementation of complex SAF programs, supported by the Technical Implementation team. • Track and manage operational metrics, including implementation timelines, SLA adherence, and program KPIs. • Develop and maintain deep knowledge of the APAC regulatory landscape as it pertains to SAF and carbon management. • Assess, clarify, and validate customer needs on an ongoing basis. Proactively identify expansion opportunities.

• Own total responsibility for a portfolio of key enterprise customers within the aviation, energy, and logistics sectors • Become the expert on the customer's SAF program • Cultivate high-trust relationships with key stakeholders across our customer organizations • Drive customer success • Maintain a balanced approach and multiple perspectives • Manage complex software deployments • Refine our playbook • Collaborate with multiple Chooose teams to execute the operational tasks needed to achieve program objectives on time and with high quality • Proactively and continually educate yourself on the carbon-related requirements and market trends impacting our customers and the sectors in which we operate

• Own the vision, roadmap and execution for a Chooose domain, balancing intuition with data • Deeply understand the aviation fuel market and our customers’ needs by spending time with customers • Drive high-velocity execution with a distributed team of engineers and designers • Prototype rapidly using tools like Cursor to accelerate the product development lifecycle and fast-forward to production-ready products • Stay deeply plugged into AI tooling, industry trends, and emergent applications, filtering signal from noise and applying it accelerate execution for the Product team • Collaborate with stakeholders across the organization such as Engineering, Design, Data, Marketing, Sales, Account Management, and Operations

Role Description As a Product Owner at Chooose, you will own the end-to-end product vision, roadmap, and execution for your domain. You’ll work with a core team of engineers and designers to build products that enable the largest aviation fuel suppliers and fuel buyers to accelerate their lower carbon fuel business processes. What you'll do: - Own the vision, roadmap and execution for a Chooose domain, balancing intuition with data. - Deeply understand the aviation fuel market and our customers’ needs by spending time with customers. - Drive high-velocity execution with a distributed team of engineers and designers. - Prototype rapidly using tools like Cursor to accelerate the product development lifecycle and fast-forward to production-ready products. - Stay deeply plugged into AI tooling, industry trends, and emergent applications, filtering signal from noise and applying it to accelerate execution for the Product team. - Collaborate with stakeholders across the organization such as Engineering, Design, Data, Marketing, Sales, Account Management, and Operations. Qualifications - BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related). - Minimum 4 years of product management or adjacent product-building experience in an enterprise context. - Strong customer empathy and design thinking. - Passion for AI, shown through hands-on building, prototyping, or side projects, and staying current on tools. - Fluency with core LLM concepts and systems, such as prompting, fine-tuning, embeddings, retrieval, and evaluation, and the judgment to translate these into reliable, user-facing products. - Fluency with modern prototyping tools (e.g. Cursor, Claude Code) and comfort with design/collaboration environments (Figma). - Fluency in data and experimentation, and understanding when the answer cannot be found in the data. - Proven ability to lead small, technical teams toward ambitious product goals with urgency. - Ability to translate between technical and non-technical audiences, synthesizing complex systems into compelling narratives. - Native-level English writing and speaking skills. Requirements - Experience building in financial, enterprise, or other compliance-heavy domains requiring precision and complex systems thinking. - Experience in high growth startups. - Experience getting results on a distributed team. - Polish language skills. Not for you if - You prefer product strategy briefings over hands-on delivery. - You’re not building with AI. The interview process At Chooose, we prioritize transparency throughout our interview process. If your qualifications look like a fit, we’ll begin with a few introductory conversations where you'll have the chance to discuss your experience and learn more about our company. The second phase varies depending on the role and will most likely involve a practical exercise to show your work. The third and final phase consists of a few one-on-one conversations with members of the executive team. The process should take approx. 4-6 weeks. While we strive to keep to this timeline, the occasional adjustment may occur; we’re focused on ensuring enough time to get to know one another. Benefits - Compensation will be based on experience and skill, commensurate with market rates, and will include both a monthly fee and equity in Chooose. Company Description Chooose builds software to enable the lower carbon fuel value chain. Companies like Delta Air Lines, Cathay Pacific, British Airways, and Microsoft use the Chooose platform to build, operate, and scale their lower carbon fuel programs (typically referred to as Sustainable Aviation Fuel, or SAF), and to advance voluntary and compliance carbon management initiatives. With offices in Miami and Oslo, and remote employees across the US and Europe, Chooose is relentlessly focused on delivering enterprise software products to enable our customers to drive lower carbon fuel adoption. The company has raised $50M from leading venture capital and strategic investors.

• Own the vision, roadmap and execution for a Chooose domain, balancing intuition with data • Deeply understand the aviation fuel market and our customers’ needs by spending time with customers • Drive high-velocity execution with a distributed team of engineers and designers • Prototype rapidly using tools like Cursor to accelerate the product development lifecycle and fast-forward to production-ready products • Stay deeply plugged into AI tooling, industry trends, and emergent applications, filtering signal from noise and applying it accelerate execution for the Product team • Collaborate with stakeholders across the organization such as Engineering, Design, Data, Marketing, Sales, Account Management, and Operations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking an experienced QA Engineer to join our product and engineering team. Your primary responsibility will be to uphold and enhance the quality standards across our product suite. You'll conduct various test types across all development stages and work closely with Engineering, Product Management, Data, and Customer Ops teams to establish and execute quality standards and frameworks. You'll have the opportunity to immerse yourself in analytical and reporting tasks, including conducting detailed technical analyses of product requirements and designs and preparing comprehensive technical documentation. - Engage in the analysis and review of requirements and designs to identify potential gaps and issues - Plan and execute testing activities: - Create checklists - Configure test environment - Conduct manual UI and API testing - Report and own bugs - Prepare quality reports - Communicate quality status to the teams and stakeholders - Proactively investigate issues reported by customers or teams, together with implementing preventative measures - Make impactful decisions, prioritizing tasks, and helping engineering teams with direction - Collaborate with the Development team, QAs, and Product managers to ensure that the software updates are delivered in a timely manner - Support the Implementation team with go-live activities - Improve technical documentation - Proactively share knowledge about the system with the teams and stakeholders Qualifications - 3–5 years of QA experience, preferably at a software product company — bonus points for background in climate/sustainability tech or the travel, hospitality, or airline industries - Proficiency in API and UI testing, with a deep understanding of testing principles, best practices, and SDLC in an Agile environment - Proven experience testing applications backed by NoSQL databases, including the ability to navigate non-relational data structures — experience building scalable aggregations and queries to surface actionable insights is a strong plus - Strong technical chops with the ability to deep dive into complex problems and identify root causes; experience with command line interfaces, scripting, or programming is an advantage - Excellent communicator — able to work cross-functionally, convey technical concepts to non-technical audiences, and proactively keep teams in the loop - Self-starter with meticulous attention to detail, a curious and conscientious nature, and the drive to grow into expanded responsibilities as the company scales Interview Process At Chooose, we prioritize transparency throughout our interview process. If your qualifications look like a fit, we’ll begin with an introductory conversation where you'll have the chance to discuss your experience and learn more about our company. From there you'll receive a practical exercise so you can show your work. The second phase consists of a technical interview where you'll meet with fellow members of the team, and you'll get a chance to talk through your technical exercise. The final phase of the interview process is 1-2 one-on-one conversations with the hiring manager and member of our executive team. The process should take approx. 4 weeks. While we strive to keep to this timeline, the occasional adjustment may occur; we’re focused on ensuring for enough time to get to know one another. Compensation Compensation will be based on experience and skill, commensurate with market rates, and will include both salary and equity in Chooose. Diversity and Inclusion We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Equal Opportunity Employer Chooose is an equal opportunity employer and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status. We are committed to providing an inclusive and welcoming environment to our employees and welcome input from candidates and employees on how we can enhance our inclusiveness. Prerequisite for Employment Chooose may request to conduct background checks on prospective applicants to verify the information provided in the CV, transcripts, and other documentation. This background check may be carried out by our partner and will not be conducted without the applicant's prior consent. Prospective applicants will receive more information about this.

• Uphold and enhance the quality standards across our product suite • Conduct various test types across all development stages • Work closely with Engineering, Product Management, Data, and Customer Ops teams to establish and execute quality standards and frameworks • Immerse in analytical and reporting tasks, including conducting detailed technical analyses of product requirements and designs • Prepare comprehensive technical documentation

This role is only open to residents of NC, SC, GA, and VA. Just Appraised is modernizing local government processes related to real estate and property taxes. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. With hundreds of government entities across the United States relying on us, your work will directly help drive essential revenues and provide critical services to society. We are seeking a highly motivated Customer Success Manager (CSM) to join our rapidly expanding team. This is a vital role where you will own the end-to-end customer lifecycle, driving product adoption, managing retention, and identifying opportunities for expansion within our existing government customer base. You will be a key driver of business growth and the direct embodiment of our mission: building the connective tissue of government. With our fast growth, you’ll have the opportunity to expand into adjacent roles, take on larger accounts, or even step into leadership as our team scales. This is a full-time, salaried position. What You Will Work On Drive Strategic Growth & Partnerships: Serve as a trusted, high-value advisor to customers. Develop and execute tailored account strategies to navigate unique workflows, political environments, and complex organizational dynamics, ensuring customer needs align with product capabilities. Own Business Outcomes: Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and growth. This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles. Enable Adoption & Value: Partner with our customers during the critical adoption phase and provide ongoing, targeted training to maximize their success. Translate technical concepts and product updates into clear, practical value for diverse audiences. Manage Success Metrics: Monitor and report on key performance indicators, including churn reduction, expansion revenue, and Customer Satisfaction (CSAT), utilizing data to inform strategic account planning. Stakeholder Mapping & Advocacy: Identify and nurture relationships with all key decision-makers and influencers within your accounts, ensuring they receive appropriate support. Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams. Travel: Attend customer visits and conferences based on territory needs. This typically involves 3-5 visits per quarter. (15-20% annually) What We’re Looking For 2+ years of experience in Customer Success (ideally within a fast-growing SaaS startup). Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities. Strong focus on achieving customer outcomes and building long-term partnerships. Skill in navigating multiple stakeholders and a collaborative spirit for cross-functional conversations. Ability to mitigate risk and de-escalate issues before they become critical. Capacity to learn and support multiple products. Proficiency in translating technical concepts into practical, customer-friendly language. Clear, strategic communication (strong written and verbal skills) is essential for our remote environment. Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests. Familiarity with the following tools: Salesforce, Fathom, Hex, Google Suite, Slack, and Zoom.

• Maintain and scale complex front-end architecture with React, TypeScript, and React Query • Create accessible and user-friendly components for an internal Design System • Write unit tests or integration tests (Vitest) • Maintain and scale complex services

• develop internal applications to drive efficiency within the Chooose organization • leverage development skills and modern AI technologies • build-out back-end services for customers • support Commercial team through technical implementation with customer facing opportunities