• Atuar no suporte às atividades relacionadas à gestão de projetos de inovação e inteligência artificial. • Apoiar a execução do plano de trabalho dos projetos em andamento, assegurando que todas as entregas estejam alinhadas às metas e prazos definidos. • Apoiar a interface entre as equipes técnicas, os stakeholders e os órgãos públicos, promovendo integração. • Apoiar na elaboração de propostas técnicas e operacionais para submissão a mecanismos de fomento. • Apoiar a estruturação de projetos estratégicos em IA e a articulação com parceiros externos. • Contribuir para a execução das metas de captação de recursos previstas no cronograma financeiro. • Apoiar na negociação de contratos, acordos de cooperação e termos de parceria com órgãos públicos e privados, incluindo a formatação de projetos e parcerias com atores públicos e privados. • Acompanhar o andamento das iniciativas e apoiar no controle de entregas

• Executar atividades técnicas com foco no planejamento, execução e operação de ambientes computacionais, de acordo com boas práticas recomendadas pelos fabricantes; • Propor soluções viáveis, buscando sempre fortalecer a relação de confiança com o cliente. • Analisar e desenvolver projetos técnicos de alta complexidade adequados às características de cada cliente; • Executar projetos técnicos de implementação de complexidade alta de soluções e instalação de equipamentos; • Analisar e diagnosticar incidentes de e problemas de alta complexidade; • Executar atividades corretivas ou de melhorias com cenários e tecnologias variados; • Documentar atividades e trabalhos realizados em clientes; • Realizar treinamentos técnicos orientados a soluções específicas dos clientes; • Atender solicitações técnicas de 3º nível originadas pelo suporte.

• Provide CRM support to users across all levels of the organization. • Assist with: - Call Entry - Account Maintenance - Opportunity Management - Objective Management - Dashboard and metric review • Manage and resolve CRM Help Desk tickets in a timely manner. • Deliver user training and develop, update, and maintain training materials. • Administer Salesforce user accounts, profiles, roles, and permission sets. • Configure and maintain Salesforce objects, fields, page layouts, record types, and validation rules. • Evaluate, test, and implement system enhancements and configuration changes to improve functionality and user experience. • Generate ad hoc and recurring reports to support business needs. • Develop and maintain Salesforce reports and dashboards. • Own and manage performance scorecards for more than 500 Sales Associates across multiple channels, including data extraction, validation, analysis, and distribution. • Ensure the accuracy, integrity, and overall quality of CRM data. • Manage data maintenance activities, including loading, deleting, and reassigning Accounts, Objectives, New Operators, and related records.

Role Description Red Pulley Technology Solutions, Inc. is seeking a Health IT Business Analyst II to support the ICE Health Service Corps (IHSC) Health Information Technology Unit (HITU) Enterprise Health IT Staffing and Professional Services Support program. This role leads the analysis, definition, and management of clinical, program, and data requirements supporting IT modernization, system enhancements, data integration, and enterprise change management across IHSC. The Business Analyst II works closely with clinical, operational, and technical stakeholders to translate complex program needs into clear functional and data requirements, while coordinating data mapping strategy with the technical team and supporting the IHSC Change Control Board's intake and prioritization process. This position follows a remote delivery model supporting IHSC/HITU, consistent with current program operations. - Location: Washington, DC Metro Area (Remote) - Clearance: Public Trust - Preliminary and Complete Fitness Determination Required - Employment Type: Full-Time - Status: Contingent Upon Contract Award Qualifications - Bachelor's degree in Health Informatics, Information Systems, Business Administration, or related field - Minimum of 8 years of relevant professional experience, including at least 5 years supporting health IT or enterprise IT systems - Demonstrated experience leading requirements gathering and analysis for complex systems and enhancements - Experience translating operational and program needs into functional requirements and specifications - Experience leading data mapping strategy, including definition of data elements, sources, and business rules - Demonstrated experience supporting EHR implementations or clinical informatics initiatives - Strong skills in coordinating cross-functional stakeholder input to support change management and system testing Requirements - Experience with EHR platforms, telehealth systems, and enterprise integration projects - IIBA CBAP or equivalent certification - HL7 or health informatics certification - Experience supporting a federal or DHS/ICE Change Control Board process Key Responsibilities - Lead requirements definition and documentation, including functional and data requirements - Define and lead data mapping strategy, coordinating with data engineers for technical implementation - Translate approved clinical and program needs into functional and data requirements to support system enhancements and changes - Coordinate stakeholder input and maintain traceability of requirements and decisions - Support system testing, impact analysis, and change management activities, including identification of risks, dependencies, and downstream impacts - Support the IHSC Change Control Board's intake of change and enhancement requests - Maintain visibility and documentation of request status and decisions Benefits - Competitive compensation aligned with experience and market conditions - 401(k) retirement plan with company matching to support long-term financial security - Comprehensive health coverage, including medical, dental, and vision insurance - Health Savings Account (HSA) and Flexible Spending Account (FSA) options - Life insurance coverage for added peace of mind - Generous paid time off (PTO) to support work-life balance - Parental leave for growing families - Professional development assistance, including training and certification support - Tuition reimbursement to encourage continued education and career advancement