• Configure and administer key saas tools and systems across IT and other functional areas: AI tools, Google Workspace, Office 365, SSO/IdP, Slack, Zoom, Notion, etc. • Act as the principal IT engineer for M&A system migration and integration projects (e.g. Office 365 to Google Workspace, Confluence to Notion). • Build new AI agents and workflows, and support AI readiness projects as a principal technical resource. • Integrate key systems to enhance business intelligence and data integrity across sources. • Implement SSO integrations for new and existing apps, including automated provisioning and deprovisioning. • Build and maintain a directory service that syncs key personnel data across company systems. • Manage IAM and RBAC, with roles syncing from a central directory. • Coordinate with GRC/Security teams to ensure IT system configurations meet or exceed compliance requirements. • Build and maintain documentation used by external MSP to administer internal systems and provide employee support. • Acting as a senior technical resource, contributing to projects and technical escalations across corporate IT, infrastructure and other areas.

• Serve as the operational bridge between the Revenue Systems Architect and all key stakeholder teams • Take ownership of frontline support, backlog execution, sprint hygiene, documentation, and change management • Work closely with developers, vendors, and business users to ensure stories are delivered on time • Manage sprint board in Jira • Participate in sprint planning, daily standups, backlog refinement, and retrospectives • Publish clear and concise sprint release notes at the end of every cycle • Maintain system documentation, user guides, and SOPs for all changes • Ensure sandbox testing, impact analysis, and structured deployments are followed • Provide training and knowledge support to end-users during change rollouts • Ensure accuracy of Opportunities, Orders, Leads, Contacts, and Accounts • Monitor and enforce data hygiene practices • Troubleshoot and maintain field mappings and sync logic across various tools

• Create, refine, and maintain the User Stories/Requirements for a project, map the user stories to features, develop epics and features, define the acceptance criteria, and partner with the Product Owner for user story traceability and refinement • Maintain, manage, and refine a prioritized backlog in partnership with the Product Owner • Adhere to Agile principles and philosophies (Scrum or Kanban, as applicable) in fulfillment of the role. • Mentor and guide other team members on Agile best practices and analysis techniques & tools. • Foundational understanding of API technologies and data flows to translate technical jargon between the Product Owner, QA analysts, developers and the stakeholders of the business so that all partners are working towards a common goal. • Utilizes advanced critical/analytical thinking skills to identify process gaps and potential project risks, then uses problem solving skills to brainstorm solutions with the team. • Document business processes, functional specifications, non-functional specifications, and technical specifications. • Perform detailed data mapping and data modeling, as well as create network topology diagrams, and process flow diagrams. • Ensure compliance with all the audit requirements of the company. • Leads research and analysis to identify trends, patterns, and insights that support the product owner and stakeholders in the decision-making process. • Create complex SQL queries and help map the data elements as needed, collaborate with multiple stakeholders to elicit requirements and lead story estimation for data or application development projects. • Develop expertise in systems’ gap and impact analysis to eliminate product inefficiencies. • Remain up-to-date on current technology trends, software development life cycle methodologies and best practices. • Lead department initiatives with limited supervision. • Provide mentoring and training to junior team members. • Perform other duties as assigned.

• Collaborate with stakeholders and perform independent research to understand business needs and processes • Facilitate virtual meetings and working sessions with cross-functional teams to elicit, analyze, and document detailed business and functional requirements, user stories, and use cases • Develop comprehensive test plans and test cases, perform quality assurance testing and support business users during UAT to ensure solutions meet all requirements and quality standards • Manage development initiatives from initiation to completion, taking personal responsibility and ownership for requirements and deliverables produced • Coordinate activities across multiple teams and departments to ensure timely delivery and alignment with objectives • Provide training and support to end-users on system functionalities and best practices • Serve as a subject matter expert (SME) to troubleshoot issues and address system-related inquiries.