Role Description As a Senior Visa Document Agent with our company, you will play a vital role in supporting clients throughout their travel or immigration journey. You will manage the collection and review of essential documents, ensure accuracy and completeness, and provide timely updates to move cases forward. You will communicate with clients proactively, resolve documentation issues, and collaborate with internal teams to ensure a smooth process aligned with company standards. Qualifications - 5+ years of experience in technical support, documentation, or administrative roles—ideally in a process-driven environment. - Demonstrate excellent verbal and written English skills, with the ability to explain complex processes professionally. - Maintain high accuracy when reviewing and organizing client documentation. - Handle multiple accounts efficiently while meeting deadlines and prioritizing critical tasks. - Show empathy and professionalism in every interaction, especially when addressing concerns or delays. - Use internal tools confidently, including Admin Panel, Zoho Voice, Google Sheets, and task management systems. - Anticipate issues and take initiative to resolve them quickly and effectively. - Work well with colleagues across departments and take on support roles as needed. - Manage responsibilities independently and contribute to improving processes where possible. - Uphold our values of empathy, service, and integrity while working with clients and colleagues. Requirements - At least 5 years of experience providing technical support over phone/chat in English. - Excellent computer skills. - Ability to review and collect sensitive documents with a sharp eye for detail. - Ability to manage multiple tasks—calls, updates, and emotional check-ins—without missing a beat. - Stay calm under pressure and find creative ways to help clients during delays. - Follow company processes carefully with a smile. Benefits - Rate: 5-6 $ per hour (based on experience and competence) plus performance incentives.

- Supporting growth and operational initiatives across the company - Improving workflows and reducing repetitive manual work - Using AI tools to speed up execution and problem-solving - Researching and implementing better systems and processes - Working with CRMs, lead/account data, and operational tooling - Enriching, organizing, and maintaining data when needed - Building lightweight automations and AI-assisted workflows - Running experiments and testing new ideas/tools - Supporting outbound or operational tasks when required - Taking ownership of messy problems and solving them proactively

Associate Director, Care Support US Operations New York (Hybrid) Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We’re looking for an Associate Director, Care Support US Operations to champion the continued evolution of our domestic team, cementing our position as a Center of Excellence (COE). In this role, you aren’t just overseeing workflows; you are the steward of a high-performing culture built on trust and expertise. You will lead our U.S. team through the vital work of vetting and stabilizing complex workflows including Core, Member Benefits, and Medical Records, ensuring they are human-centered and sustainable before they scale. You will act as a strategic architect, guiding the team toward high-complexity, high-touch service lines. We need a leader who balances operational rigor with a deep commitment to team well-being, ensuring our people feel valued and empowered. This is a role for a "servant leader" who believes that a unified, "one team" culture is the foundation of world-class service. This is a full time position on our team reporting to the Director, Care Support. This is a hybrid role based in New York City, with an expectation to be in office 3 days per week. Our office is located at 60 Madison Avenue. Additionally, occasional travel may be required for company or team events. What you’ll do: - Own domestic SLAs while fostering an environment where accountability is paired with support and mentorship. - Lead the shift toward a high-performance culture by focusing on clarity, purpose, and the "why" behind our metrics. - Reallocate capacity toward high-complexity issues, ensuring team members feel challenged but not overwhelmed. - Partner closely with BPO Operations to ensure knowledge transfer is a collaborative, relationship-driven process. - Ensure workflows are built for "portability," keeping the human experience at the center of every AI or offshore automation strategy. - Serve as a primary partner to Product, acting as the voice of the frontline to ensure their friction is heard and addressed. - Champion U.S.-led innovations, ensuring our "architects" see the tangible impact of their creativity across our global footprint. - Design engagement strategies that celebrate wins and foster a profound sense of purpose. - Coach and elevate managers, helping them transition from tactical oversight to inspirational leadership. - Partner with HR to build frameworks and governance. What success looks like in this role: Success in this role is defined by a team that is as healthy as it is productive. - Team Engagement: Measured through "Thriving" scores and the retention of our talented high-performers. - Knowledge Transfer Harmony: Seamless hand-offs to partners where quality is maintained through clear communication and mutual respect. - Operational Excellence: Consistent achievement of SLAs, driven by a team that feels equipped and supported. - Leadership Growth: The successful elevation of your direct reports, enabling them to lead with confidence and autonomy. What you’ll bring: - 7+ years of experience in operations or service delivery leadership, specifically within fast-paced environments. - 2+ years of experience managing managers, with a proven ability to build resilient, high-trust teams. - A track record of leading through change with transparency and heart. - The ability to balance data-driven "architect" thinking with an intuitive understanding of people dynamics. - A steady, compassionate leader who prioritizes the team’s ability to thrive during transitions. - Highly accountable, yet possesses the emotional intelligence to coach through setbacks. - A clear communicator who can distill ambiguity into calm, actionable steps for their team. The target base salary range for this position is $140,000 - 177,100, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. - Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. - Employer sponsored 401(k) match of up to 2% for retirement planning - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. - We offer competitive paid time off policies including vacation, sick leave and company holidays. - At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. - Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. - Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription - Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Title: Project & Change Readiness Specialist - Central Operations Location: Yeovil, Somerset, England Department: Central Operations Job Description: Overview Are you passionate about delivering change that truly lands? We’re looking for a Project & Change Readiness Specialist to play a pivotal role in shaping how new initiatives are successfully embedded across our Retail and Customer Service Centre operations. In this role, you’ll act as the critical link between project teams and operational delivery, bringing the voice of Operations into the design and execution of business change. Whether partnering on large-scale transformation projects or leading operational initiatives within the function, you’ll ensure changes are introduced seamlessly, with minimal disruption and maximum impact. You’ll provide valuable operational insight to help shape effective processes, communications, and training, ensuring every change not only meets business objectives but also enhances the experience for both colleagues and customers. With a strong focus on delivery, you’ll ensure projects land on time, within scope, and realise their intended benefits all while staying true to our culture. What's in it for you? - Discretionary annual bonus up to 20% - 33 days' holiday (including bank holidays, 5 of which can be taken flexibly) - Hybrid working with up to 2 days working from home - Flexible start and end times around core working hours - Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week - EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle - Up to 14% employer pension contributions - Life cover up to 4x your salary - Health cash plan and discounted gym memberships (up to 25% savings) - 20% discount at Screwfix and B&Q Responsibilities - Collaboration with Project Teams: Work closely with Project Managers, Tech teams, and business leads to influence project outcomes for the best customer and colleague experiences. - Change Readiness: Develop and execute operational readiness plans for priority business projects to prepare colleagues & stakeholders for changes in Operations. - Project Management: Able to lead operational projects for both Retail and the Customer Service Centre, using project management methodologies. - Operational Impact Assessments: Analysing the impact of proposed changes on customers, colleagues, processes, and systems, identifying necessary adjustments to ensure operational success. - Stakeholder Management: Communicates concise and succinct progress reports and updates to the Senior Operations teams and key stakeholders including Directors. - Communications & Support: Enable and inform the design and delivery of training material, engaging communications, user guides, and other support materials to enable smooth transitions, clarity and confidence for colleagues. - Risk & Issue Management: Identify potential risks and challenges related to projects and operational readiness and develop mitigation strategies resulting in fewer issues or re-work post go live. - Performance & Success Metrics: Establish and track KPIs to measure the progress & effectiveness of operational readiness activities and ensure continuous improvement. - Post-Implementation Support: Provide ongoing support after go-live to address challenges, provide escalations where needed, and reinforce adoption. - Post Implementation reviews: Conduct PIR’s to help inform continuous improvement for future projects and operational readiness planning. - Line Management responsibility for a Project Assistant, including carrying out quality quarterly check ins and regular 1:1s. Motivating and engaging them to deliver the desired project assistance, resulting in project success. Qualifications - Strong operational change and project management experience (preferably within a large retail environment) - Strong communication skills with the ability to represent the operation as a SME - Demonstrable evidence of successfully delivering projects and trials for a large retailer - Strong influencing and negotiation skills, including the ability to resolve competing priorities - Experience of process improvement is desirable - Project/Change management qualifications (e.g. APM or similar equivalent experience that demonstrates this understanding) - Strong IT and presentation skills, including Microsoft Office 365, specifically PowerPoint, Microsoft Project or other PM tools - Commercial acumen and a good understanding of retail and contact centres - Experience of working at management level, with the ability to lead, motivate and engage - Experience in presenting and influencing to senior stakeholders, including Directors At Screwfix, Your Wellbeing Comes First: Financial wellbeing - Wagestream access to track earnings and save - Access to the Kingfisher Share Scheme - Colleague support fund - Exclusive offers and discounts via our Hapi app - Cycle-to-work scheme and savings on bikes Every day benefits - Career progression and development programmes - Coaching and mentoring to help you thrive - Access to wellbeing resourcing including PepTalk - Support networks available Recruitment Process We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have. We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you. Sustainability at Screwfix We’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us. We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone. Please let us know at careers@screwfix.com if you need any additional support or adjustments when it comes to your application. NO AGENCIES PLEASE