Candid

• Process outgoing payments in compliance with financial policies and procedures • Review vendor invoices for accuracy and route to department managers for approval • Process new vendors for onboarding into accounts payable system and respond to vendor inquiries • Process monthly amortizations and review invoices for quarterly and year end accruals • Record bank debits and payments • Reconcile A/P and cash accounts in ERP system • Prepare journal entries for reclass, adjustments and record manual A/P entries • Process 1099s at year end • Respond to various Accounts Payable inquiries from within the organization, including JIRA tickets • Process staff expense reimbursements in expense reporting system, ensuring all expenses adhere to Candid’s Travel & Expense Policy • Reconcile corporate card statements to submitted expense reports • Reconcile “Other Refunds/Reimbursements” account and notify employees of amount due • Maintaining Candid’s accounts payable and employee reimbursement systems (Tipalti and Nexonia). This includes but is not limited to ensuring the system is up to date with correct mapping of GL accounts, project codes, vendors and department/divisions • Setting up employee training to introduce new system upgrades and replacements, and provide detailed user guide • Work with staff and managers to resolve accounts payable and expense report issues • Prepare regular and ad hoc reports to provide details of accounts payable and other expenses • Under direction of Sr. Accounting Manager, implement process improvements and document procedures • Partner with Sr. Accountant to prepare audit schedules, compile supporting documentation, and ensure timely response to auditor requests • Act as backup for Sr. Accountant • Maintain and update related schedules and reports assigned by Sr. Accountant • Special projects as assigned by Sr. Accounting Manager and Sr. Accountant.

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great, clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you. Role The Provider Relations Specialist is a vital member of our team, responsible for delivering exceptional provider support and engagement services. This role involves handling provider inquiries and interactions through various channels, including calls, emails, and web tickets. The Provider Relations Specialist plays a key role in maintaining positive relationships with our providers while ensuring effective communication and issue resolution. This is a fully remote role and open to candidates based in the United States or Costa Rica. What You’ll Do - Provider Support and Engagement: - Serve as the primary point of contact for GTM, providers and patients addressing their inquiries and concerns. - Handle GTM, provider and patient interactions, including calls, emails, and web tickets, in a professional and helpful manner - Perform Case Sweep on each interaction to drive case submissions and approvals - Build and maintain positive relationships with providers to ensure their satisfaction and engagement - Call, Email, and Web Ticket Management: - Efficiently manage and respond to GTM,provider and patient calls and emails - Ensure accurate and timely resolution of provider issues and inquiries - Document all interactions and maintain comprehensive records - Go-To-Market (GTM) Support - Collaborate with the GTM team to provide support for go-to-market initiatives - Assist in coordinating and facilitating provider communication related to GTM activities - Ensure providers are well-informed about GTM strategies and offerings - Issue Resolution: - Investigate and resolve provider issues and concerns promptly and effectively - Collaborate with internal teams to find solutions to complex problems - Document and analyze issues to identify trends and opportunities for process improvement - Task Management: - Handle MFA, Lab, Kraken & TPMX requests, Case Audits, Account Onboarding and other Support Tasks, These tasks will be routed through Salesforce Omnichannel and will have dedicated time scheduled each day to work these tasks What You’ll Need - Proven experience in provider relations, customer service, or a related role - Strong interpersonal and communication skills - Proficiency in handling calls, emails, and web tickets - Excellent problem-solving and conflict resolution abilities - Detail-oriented with strong organizational skills - Ability to work collaboratively and adapt to changing business needs The base salary budgeted for this role is $40,000 - $45,000. Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset, and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have the option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors. Values - Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more. - Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes. - Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement. - Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate. - Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success. EEOC Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about. We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great, clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you. CandidPro is seeking a remote Business Development Representative to join our dynamic team. This role is pivotal in driving our business growth by converting new and existing Marketing Qualified Leads (MQLs) into valued partners. As a Business Development Representative, you will be responsible for conducting virtual demos, nurturing practice relationships, converting leads into signed contracts, onboarding new practices, and guiding them through the process of submitting and approving their first clear aligner case. This role is 100% remote. We will accept candidates within the United States In order to be considered, all applicants must complete this short survey AND apply through our system. https://go.cultureindex.com/s/UpomqDA0CD What You’ll Do - Lead Conversion: - Engage Marketing Qualified Leads (MQLs) provided by the company, building strong relationships with prospective new partner practices. - Conduct engaging and informative virtual lunch-and-learn demos on the benefits of CandidPro's clear aligner solutions. - Address questions, overcome objections, and effectively communicate value to convert qualified leads into signed contracts. - Client Onboarding and Activation Support: - Facilitate the smooth onboarding process for new practices, ensuring they have a comprehensive understanding of Candid’s products, services and processes. - Provide training and support to clients, guiding them through the necessary steps to start their engagement with CandidPro, including submitting and approving their first clear aligner case for a patient. - Address any technical or process-related issues faced by clients during the activation phase. - Warm Handoff - Facilitate a warm handoff to a CandidPro Account Executive after the client has submitted their first clear aligner case. What You’ll Need - 2-3 years of experience in a sales/business development (hunter) role, preferably in the healthcare or dental industry - Bachelor’s degree in Business, Marketing, or a related field preferred - Demonstrated history of consistently meeting or exceeding sales targets - Ability to conduct compelling product demonstrations and handle objections effectively - Exceptional communication and interpersonal skills - Organized and structured approach, including consistent and effective follow-through - Self-motivated, with a proactive, results-driven mindset, technologically proficient, comfortable with virtual communication tools and CRM software - Willingness to travel occasionally (<10% travel required). Pay & Perks - Competitive compensation - Stock option plan to give our employees a direct stake in Candid’s success - Unlimited PTO to give our employees a little extra R&R when they need it - Work from home stipend - Comprehensive health coverage (medical, dental, vision) and generous parental leave - Significant discount on our customized treatment plans and aligners - You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning Some insight into our culture that leaves an impression: - Care Deeply - We succeed when we care about what we do. We go the extra mile for our patients, our partners, and for each other because what we do matters, and the care we put into it matters even more. - Drive Results - Results matter. From closing a tooth gap to opening a new account—we set clear intentions, align around measurable goals, and take accountability for the outcomes. - Commit to Growth - To change the face of oral health care, we have to keep growing—as individuals, as teams, and as a company. We approach problems with a beginner’s mindset and continuously pursue improvement. - Embrace Candor - To create the environment we want to be a part of, we have to stay aligned—that means elevating each other and our partners through honest, respectful feedback, and fostering a culture of inquiry and debate. - Work as One - Together, we have the ability, experience, and intuition to serve our partners and grow our business. When we work as a team, we draw on each other’s strengths, inspire new solutions, and share in our success. This role includes a base salary and varibale. The OTE for this role is $105,000. Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes equity, benefits, and other perks. To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, experience level, skillset, and balancing internal equity relative to our other employees. We include equity in our compensation packages because we believe our employees should have the option to purchase ownership in the company and benefit from what we hope will be a lot of upside growth. We expect the majority of the candidates who are offered roles at Candid to fall healthily throughout the range based on these factors. EEOC Our patients and colleagues come from diverse backgrounds and experiences. We strive to create and maintain a diverse and inclusive environment and hire great talent that is equally diverse; not simply because it’s the right thing to do, but it makes our company, our products, and our culture that much better. If you share our values and passion, apply and see what we’re all about. We’re proud to be an Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Additionally, this organization participates in E-Verify.

• Lead the team that manually codes grants and organizations using Candid’s taxonomy, the Philanthropy Classification System, with a focus on scaling operations and improving classification accuracy and consistency. • Partner with subject matter experts to develop and maintain additional ontologies, taxonomies, and semantic models that enable knowledge representation and reasoning across applications, including AI applications. • Design and implement quality control processes and metrics to ensure coding quality and strong inter-rater reliability, including guidance for handling ambiguous edge cases. • Monitor and address data quality drift, including maintaining annotator calibration and detecting shifts in labeling standards over time. • Collaborate with Candid’s data science team to evaluate AI models (including LLMs) used for autocoding tasks. • Coordinate efforts to generate the training data needed to build effective AI/ML solutions. • Build strong relationships with key teams across Candid to understand how knowledge engineering can support their needs and advance desired outcomes.

• Design and deliver product training for internal teams and external users (free and paid) through virtual sessions and self-service content • Adapt product team demos and use case documentation into digestible training materials, guides, and resources tailored to internal and external users • Support product launches with help materials, training and objection handling • Develop curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy • Build comprehensive training kits and maintain learning management system content • Enable users to drive measurable business outcomes through best practices and success-focused instruction • Advise on learning structure and design for all outward facing training, working with inhouse training team • Collaborate with Marketing, Customer Success, Sales, training and partnership leads and Product teams to identify enablement needs and implement best practices • Enhance training scalability and effectiveness using learning management systems and related tools • Apply iterative improvements based on feedback, KPI metrics and performance data • Distill training needs and value props for different personas and their use cases

• Define and lead Candid’s product design vision, ensuring design excellence across discovery, delivery, and iteration. • Serve as a strategic partner to Product Management, Engineering, and Data leadership to shape product direction and priorities. • Embed design deeply within Product Operating Model teams, ensuring user needs, business outcomes, and technical constraints are addressed holistically. • Establish best practices for AI-enabled product design, including interaction patterns for recommendations, automation, summaries, decision support, and human-in-the-loop workflows. • Ensure AI-driven experiences are intuitive, transparent, trustworthy, and aligned with Candid’s mission and values. • Guide teams in designing for explainability, confidence, and responsible use of AI in user-facing products. • Oversee the evolution of design systems, UI patterns, and visual standards across product and marketing surfaces. • Ensure consistency, accessibility, and scalability across all digital experiences. • Set a high bar for craft, usability, and clarity—especially in complex, data-rich products. • Lead, coach, and develop a multidisciplinary design organization. • Ensure user research and insights meaningfully inform product strategy, prioritization, and design decisions. • Partner with UX Research leadership to integrate qualitative and quantitative learning into product development. • Promote a test-and-learn mindset through experimentation and iteration. • Collaborate with Marketing, Influence, Partnerships, and other stakeholders to ensure cohesive, aligned experiences across touchpoints. • Act as a design leader and advocate across the organization, clearly communicating design intent, tradeoffs, and impact.

• Own the visual and interface execution for digital products, AI-assisted workflows, marketing assets, and campaigns, ensuring a consistent and polished look and feel • Set a high bar for craft, accessibility, and pixel-perfect execution, particularly in data- and AI-rich interfaces • Translate user insights, product requirements, and AI feature concepts into clear, usable, and visually compelling interfaces • Design UI patterns for AI-enabled features, such as confidence indicators, explanations, feedback loops, and human-in-the-loop interactions • Ensure AI-driven experiences are understandable, trustworthy, and aligned with user expectations • Collaborate with Product and UX partners to visually communicate AI outputs, uncertainty, and system behavior in responsible ways • Create, maintain, and evolve visual style guides, UI patterns, and design libraries, including reusable components for AI-driven interfaces • Ensure consistency across product UI, brand expression, and marketing visuals • Partner closely with Product Managers, Engineers, UX Designers, Marketing, Influence, and other stakeholders to deliver cohesive end-to-end experiences • Apply strategic judgment to design decisions, balancing user needs, business objectives, and technical constraints • Manage multiple initiatives in parallel, ensuring quality, timelines, and stakeholder alignment