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Candid

See the world. Make it better.

Product Learning Enablement Manager

ManagerManagerFull TimeRemoteLeadTeam 201-500Since 2019H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

71 days ago

Salary

$70K - $105K / year

Seniority

Lead

Professional Certificate9 yrs expEnglish

Job Description

Product Learning Enablement Manager

Candid

• Design and deliver product training for internal teams and external users (free and paid) through virtual sessions and self-service content • Adapt product team demos and use case documentation into digestible training materials, guides, and resources tailored to internal and external users • Support product launches with help materials, training and objection handling • Develop curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy • Build comprehensive training kits and maintain learning management system content • Enable users to drive measurable business outcomes through best practices and success-focused instruction • Advise on learning structure and design for all outward facing training, working with inhouse training team • Collaborate with Marketing, Customer Success, Sales, training and partnership leads and Product teams to identify enablement needs and implement best practices • Enhance training scalability and effectiveness using learning management systems and related tools • Apply iterative improvements based on feedback, KPI metrics and performance data • Distill training needs and value props for different personas and their use cases

Job Requirements

  • 9+ years in learning enablement within tech/SaaS environments
  • Proven ability to translate complex technical concepts for diverse audiences
  • Experience with instructional design, adult learning theory, and training best practices
  • Track record bridging data, technology, and business value
  • Strong project management and stakeholder management skills
  • Excellent written and verbal communication and facilitation abilities
  • Quick learner who can master new technical concepts and teach them effectively
  • Results-driven with a continuous improvement mindset
  • Video content creation and editing experience a bonus
  • Familiarity with Skilljar or similar LMS platforms and Appcues or similar in-application enablement system
  • Willingness to perform other duties and special projects as needed/requested.
  • Sensitivity and respect for racial, gender, sexual orientation, and cultural differences.
  • Champions and represents Candid’s core values: We’re driven, direct, accessible, curious, and inclusive.

Benefits

  • Health insurance (medical, dental, vision)
  • retirement contribution with additional option for a match
  • paid life insurance and AD&D
  • paid leave time (PTO, compassionate leave, volunteer, holiday, parental)
  • short-term and long-term disability
  • pre-tax transit
  • flexible spending accounts
  • supplemental insurance
  • summer hours
  • Public Service Loan Forgiveness (PSLF) program eligible employer

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