CampusWorks, Inc.

• Lead the day-to-day operations of the centralized Help Desk COE supporting multiple managed services clients within a 24x7x365 operational support environment. • Ensure consistent delivery of Tier 1 support services across all supported institutions and customers. • Oversee intake, triage, escalation, and communication workflows for incidents, service requests, and operational support needs. • Ensure incidents and requests requiring advanced technical expertise are properly escalated to the appropriate higher-tier technical resources, operational support teams, or PMO processes as appropriate. • Monitor and manage support queues, call volumes, ticket flow, response times, service levels, staffing coverage, and after-hours operational support processes. • Develop staffing models, scheduling strategies, and workforce management practices to support continuous 24x7x365 operational coverage. • Act as a leadership escalation point for urgent, high-impact, or complex customer support situations. • Establish operational standards, procedures, workflows, and service delivery expectations. • Develop and maintain reporting dashboards, operational metrics, KPIs, and service performance measurements. • Drive operational maturity and process improvement initiatives aligned with ITSM and industry best practices. • Partner with leadership to support operational planning, growth strategies, and service scalability initiatives.

• Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk, providing Tier 1 support for issues in a timely and professional manner. • Troubleshoot and resolve Tier 1 issues, such as password resets and account management, and other issues supported by knowledgebase articles. • Collaborates with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system. • Creates accurate and detailed tickets based on every customer encounter.

• Consult with the current campus partners to review current or new business processes to determine how our enterprise applications can support and improve these processes • Analyze existing systems and processes to identify areas for improvement or optimization • Collaborate with cross-functional teams including academic departments and administration, to align systems with organizational goals • Develop and implement data management strategies for efficient and secure handling of academic and administrative data • Ensure compliance with data protection regulations and best practices • Protect and ensure the stability and integrity of the institutional business systems • Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions. • Respond to and resolve incidents reported by end users regarding our Enterprise Applications • Provide monitoring, troubleshooting and management of enterprise applications • Create and maintain documentation related to services, solutions, and interfaces • Provide training, documentation, communication, and facilitate testing for major projects or releases

• Provide interim leadership in general accounting, grants, purchasing, fixed assets, and disbursements • Partner with campus leaders and external auditors to assess processes and recommend improvements • Prepare and review reconciliations, interim reports, and financial statements • Support compliance with state and federal grant requirements and institutional policies • Help institutions strengthen internal controls, improve reporting, and align operations with strategic goals

• Assist our higher education clients in strengthening their registration operations • Guide clients in adopting best practices and maximizing technology use • Serve as an interim Registrar or lead a Business Process Review project • Collaborate with clients to streamline operations and ensure compliance

• Develop Colleague integrations following best practices and using tools like Ethos APIs, Ethos Integration, Ellucian Experience Cards, Data Connect, Colleague SDK for .NET, SFTP, Elf Imports, etc. • Complete programming/analysis and/or testing using Colleague Studio • Participate in Colleague/Ellucian module project implementation and/or Unidata to SQL migration for Colleague • Patching, Cloning, and Installation of base Colleague Applications • Provide technical support for the Colleague software suite • Provide Colleague system administration and monitoring • Manage system backups/updates/releases • Provide end user training

• Assist higher education clients in strengthening Bursar/Student Accounts operations • Guide clients in adopting best practices • Serve as Interim Bursar or lead a Business Process Review project

• Serving as Interim Advancement Director, providing day-to-day leadership of the advancement department staff • Providing oversight, direction, guidance, and coordination of the current advancement projects and priorities • Assessing the efficiency of the advancement department • Designing and delivering training • Assisting clients in how to best align policy, process, procedures, and personnel to effectively leverage advancement solutions

CampusWorks is looking for Human Resources/Payroll Consultants to assist our higher education clients in strengthening their human resources operations.  The consulting engagements may be remote or onsite and can include serving as an interim CHRO/Director or Interim Head of HR, leading a Business Process Review project, or optimizing their HRIS system. The ideal candidates will have expertise in the business process associated with the employment lifecycle including, but not limited to: Position Management, Recruitment and Selection, Hiring, Onboarding, Faculty Credentialing, Faculty Workload, Adjunct Management, Benefits, Time and Leave Reporting, Performance Management, Payroll, Analytics and Reporting. These roles can be full-time or contract consultant (1099) opportunities. Please specify your preference in the application. CampusWorks consultants engage with our clients in higher education to assist them in fully leveraging their people, processes, policies, and technologies. We work collaboratively with clients’ functional and technical teams and our CampusWorks colleagues to evaluate current processes, design future-state optimal processes, and to architect, develop, test, train, and rollout process and technical solutions that delight our clients. Responsibilities Serving as a Human Resources leader in higher education, providing day-to-day leadership of the human resources department staff Providing oversight, direction, guidance, and coordination of the current human resources and payroll projects and priorities Assessing the efficiency of the human resources department Designing and delivering training Assisting clients in how to best align policy, process, procedures, and personnel to effectively leverage human resources and payroll solutions Requirements A company that gives back. Every year CampusWorks proudly supports numerous charitable fundraising initiatives that align with our vision to make higher education accessible to everyone. At CampusWorks, we value the unique backgrounds , experiences, and perspectives each CampusWorker (we call ourselves CampusWorkers) brings to our workplace each day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you are passionate about higher education and creating Happy Campuses, let's talk!  If you’re a close but not exact match with the description, we hope you’ll still consider applying. About CampusWorks Founded in 1999, CampusWorks is dedicated to helping higher education overcome business and technological challenges that stand in the way of student success and completion. We work with community colleges, technical colleges, four-year public and private institutions, multi-college districts, and statewide higher education systems to tackle problems big and small. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academics—to achieve transformative results. Want to learn more about life at CampusWorks? Visit https://www.campusworksinc.com/about/ to see how we empower Higher Education to reach its full potential Friendly Note to External Agencies: At CampusWorks, we kindly request that you please refrain from submitting blind submissions or resumes/CVs on behalf of recruitment agencies. To ensure a smooth and effective collaboration, we would like to inform you that any candidates sent to us without a signed agreement in place will regrettably not be accepted or considered as a submission. CampusWorks, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Notice to all Applicants: Please click on the links below for more information on these important topics: - Know Your Rights: Workplace Discrimination is Illegal - Employee Polygraph Protection Act - Your Employee Rights Under the Family and Medical Leave Act (FMLA) - E-Verify Participation - Right to Work

CampusWorks is looking for Finance Consultants to assist our higher education clients in strengthening their financial operations.  The consulting engagements may be remote or on-site and can include serving as an Interim CFO, leading a Business Process Review project, or optimizing the institution’s Finance ERP system.  These roles can be full-time or contract consultant (1099) opportunities. Please specify your preference in the application. CampusWorks consultants engage with our clients in higher education to assist them in fully leveraging their people, processes, policies, and technologies. We work collaboratively with clients’ functional and technical teams and our CampusWorks colleagues to evaluate current processes, design future-state optimal processes, and to architect, develop, test, train, and rollout process and technical solutions that delight our clients. A hybrid presence may be required with frequent travel to client locations. Responsibilities Serving as Interim CFO or Finance Director and providing day-to-day leadership of the finance department staff Conducting accounting, financial reporting, and financial analysis functions while overseeing the daily financial operations of the college or university Advising on the development of policies, programs, and procedures governing financial and accounting operations, and preparing financial statements, forecasts, and analyses Provide oversight, direction, guidance, and coordination of the current finance projects and priorities Assessing the efficiency of the finance department Providing finance consulting to higher education clients on a variety of finance topics/challenges Assisting clients in how to best align policy, process, procedures, and personnel to effectively leverage the Finance ERP solution Requirements Benefits of a CampusWorks Contract Consultancy: CampusWorks contract consultants partner with our clients to provide solutions that promote positive change for campuses to reach their full potential. If you are looking to expand your experience and impact, grow a portfolio of projects, or leverage your expertise and experience in a new way, CampusWorks contractor projects could be your best career move. CampusWorks contracted consultants experience: · Collaboration: CampusWorks fosters a collaborative environment where you can work with other talented professionals on projects that align with your interests and expertise. · Flexibility: Whether you have your own business, prefer selective work periods, or seek work-from-home opportunities, we offer flexible assignments to suit your needs and goals. · Impactful Projects: As a partner in our HappyCampus community, you will have access to dynamic and challenging projects, making positive changes for the clients we serve. · Variety: The needs of our clients are likely to vary, adding some diversity to your daily tasks while allowing you to grow a variety of different skills. Notice to all Applicants: Please click on the links below for more information on these important topics: - Know Your Rights: Workplace Discrimination is Illegal - Employee Polygraph Protection Act - Your Employee Rights Under the Family and Medical Leave Act (FMLA) - E-Verify Participation - Right to Work