• The Contract & Budget Analyst is responsible for the preparation and oversight of high-quality customer, site, and vendor contracts. • Develop and review Clinical Trial Agreements (CTAs) utilizing standard templates and projected related information. • Ensure CTAs are executed in a timely manner in order to meet expected timelines for study start-up. • Liaise with the legal departments as necessary, to ensure any content changes to the CTAs are mutually agreeable. • Participate in Study kick-off meetings to obtain necessary information required for effective CTA execution. • Responsible for the development of complex investigator grant estimates and contracting strategies. • Identify potential risks and propose practical solutions during contract and budget reviews. • Develop and review other contracts (e.g. confidentiality agreements, Work Orders, Change Orders, etc.) as needed in support of the business. • Create, publish and/or review core clinical, technical and administrative documentation to support business development and enable study initiation and maintenance. • Work independently in the management of contract inventory, including contract development and negotiations. • Negotiate and manage all commercial contracts as assigned by Manager. • Ensure contract and budget statuses remain updated on a regular basis to support project timelines and allow management insight into financials associated with the contracting process. • Develop strong working relationships and maintain effective communication with Elligo management, staff, customers, and sites. • Ensure that contracts are executed and centrally stored in accordance with corporate guidelines. • Participate in customer/site meeting preparations and discussions. • Generate standard and ad-hoc reporting to summarize information and uncover insights. • Reconcile any discrepancies between documents and database(s). • Support audits by providing accurate contract and budget documentation

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Position Purpose The Services Engagement Director is responsible for driving Professional Services bookings and revenue in assigned accounts and/or prospects, while creating and fostering relationships with all levels of stakeholders in new and existing customers. For the assigned portfolio of accounts, the Services Engagement Director should work on maintaining key relationships, identifying new business opportunities, creating Professional Services business development strategy, and negotiating and closing services deals. This position will have quarterly financial targets (bookings and project profitability) that must be met for the organization to attain projected revenue and build consulting services backlog. Key Responsibilities The Services Engagement Director will define strategies, account plans and work directly with customers to understand customer needs, challenges, and expected business outcomes and provide them with Professional Services solutions. The Services Engagement Directors will work with internal teams along the Sales Process to ensure the customer is provided with the best solutions to meet their needs. Responsibilities / Job Duties In this role, the primary responsibilities will include (but are not limited to): - Create and drive bookings and revenue within a specified region or list of named accounts by developing strategic business plans - Understand and follow the guidelines of the PS Strategy and ensure alignment with the regional objectives. - Manage relationships with sales executives and sales leaders in the region to co-create strategies to sell more services, understanding the needs and particularities of the region. - Meet and exceed all quarterly and annual financial targets - Through the entire sales cycle the SED should work on: - - Understand key business challenges and required outcomes for customers - Effectively articulate the value proposition of the Genesys solution and recommend Professional Services to customers to achieve customer’s business outcomes. - Understand the entire customer journey and the different project stages including challenges and customer expectations. Position Professional Services entire portfolio to cover customer needs - Work on effort estimation and cost/price definition - Prepare customer detailed proposal and SOW - Position and explain value proposition, project deliverables and other details. Resolve concerns, negotiate and close the deal. - Align with other functions through the sales cycle – from contacting the customer through the retain and grow phases. - Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals - Ensure 100% customer satisfaction and retention - Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors - Ensures they are constantly up to date on the Genesys product and Professional Services offerings Required Qualifications - 5+ years of sales experience in a similar role - Cloud or Saas based experience, particularly selling services for Cloud Platforms, including migrations from premises and AI related services. - Ability to support sales cycle, with a track record of successful booking and revenue attainment - Proven experience understanding customer needs and being able to articulate solutions - BS or BA degree or equivalent work-related work experience - Knowledge or experience of project delivery methodologies and environments is highly desired, particularly Agile Methodology. - Proven experience communicating, negotiating, and closing with executives and stakeholders. Experience selling at all levels, including the "C" level - Fluent English - Genesys solutions knowledge will be a plus Additional Abilities - Strong ability to build and grow internal and external relationships - Excellent interpersonal, presentation skills – written, verbal and digital - Ability to travel up to 50% - Ability to work independently & as part of a team in a fast pace, rapid change environment - Superior professional presence and business acumen - Strong account planning and management skills, including mature negotiation skills - Ability to thrive in a dynamic, fast-paced environment - Positive attitude and high willingness to learn and share knowledge with coworkers Genesys Skills and Competencies - Analytics Mindset - Translate data analysis into customer business impacts - Ability to translate insights from data into customer business impacts (e.g., unrecognized value, operational underperformance, etc.) - Foundational Product Skill - Understands how the adoption of products relates to key business outcomes - Ability to prescribe the adoption and use of product features/functionality and related services to the achievement of key customer business outcomes - How we Think o Customer Focus – Building strong customer relationships and delivering customer-centric solutions o Balancing the needs of multiples stakeholders – Anticipating and balancing the needs of multiple stakeholders o Strategic Mindset – Seeing ahead of future possibilities and translating them into breakthrough strategies. Thinking forward and demonstrating thought leadership in CX domain and customer business needs - How we Own It o Ensures Accountability – Holding self and others accountable to meet commitments o Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals o Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm - How we Interact o Collaborates – Building partnerships and working collaboratively with others to meet shared objectives o Manages Conflict – Handling conflict situations effectively with a minimum of noise o Active listener – Focuses on the person speaking with the intent of understanding versus self-focus and control o Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences o Organizational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics - How we Show Up o Instills Trust – Gaining the confidence and trust of others through honesty, integrity and authenticity o Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

• Own and stabilise the recently deployed Workday Financials Core for Germany, Austria, Switzerland, and Sweden • Manage and resolve post‑go‑live defects, data issues, reporting gaps, and design corrections • Build and maintain Workday Custom Reports, Matrix Reports, Dashboards, and RAAS outputs to support Finance and Accounting operations • Support end users with guidance, training, and issue resolution • Collaborate closely with Workday support partners (implementation & AMS) to track, escalate, and resolve complex issues • Oversee integrations including banking, payment files, RAAS APIs, SFTP flows, and Kyriba‑related data exchanges • Maintain strong governance, documentation, and version control for all system changes • Lead Workday Financials Core rollouts for additional countries in partnership with our implementation partner • Ensure compliance with local accounting, tax, payment, and regulatory requirements • Improve and optimise existing configuration, validations, accounting rules, and controls • Enhance the end‑to‑end financial process landscape using Workday best practices • Independently drive rollout of Workday Financials to remaining countries • Provide ongoing support for the system and its users globally • Continuously improve reporting, data quality, accounting automation, and system performance • Act as the internal Workday Financials subject matter expert and primary point of contact.

• Design and manage weekly timesheet and milestone outreach to suppliers and hiring managers for on-time invoicing. • Support necessary updates and corrections for assignments and SOWs in VMS. • Develop new dashboards for timesheets and milestones status and trending and issues tracking. • Support client’s finance approvers and suppliers’ queries around status in the payment lifecycle. • Design process to identify duplicate billing instances between legacy system and new platform. • Monitor client PO balances, workflow, etc. as needed based on client requirements. • Develop relationships with program partners and suppliers. • Collaborate with the analytics team to design dashboards to audit invoicing. • Write and maintain SOPs for critical tasks. • Drive continuous improvement projects to streamline processes and adopt automation.