• Develop and nurture strong relationships with assigned customers, providing trusted consultation and support throughout the customer journey. • Cold call outside of assigned accounts to create leads for ASP products and services. • Collaborate with Account Managers to understand customer needs and deliver tailored solutions, including product demonstration, training presentations and in-servicing. • Assist in developing and executing strategic account plans to drive revenue growth and maximize the impact of ASP solutions. • Provide hands-on support to customers, ensuring optimal utilization and effectiveness of our products and services. • Work closely with internal teams to address customer inquiries, resolve issues, and uphold our commitment to seamless customer experiences. • Collaborate with internal and external stakeholders to support various projects as required, such as new product launches, process improvements, or customer-specific initiatives. • Stay updated on industry trends and competitor activities, identifying growth opportunities and proactively addressing customer needs. • Engage with local chapters of professional organizations such as AORN, IAHCSMM, SGNA, and regional buying groups to foster connections and stay informed. • Leverage tools, systems, and dashboards proactively to analyze sales performance and drive continuous improvement.

• Serve as the lead point of contact for customer account management matters • Establish and maintain a high level of customer satisfaction • Align Waste Management products and services with customer needs • Negotiate, update, and renew customer service agreements • Resolve challenging customer requests • Communicate rates, charges, and service strategies • Collaborate with sales team to identify and grow opportunities • Use Waste Management sales productivity software tools • Prepare reports and handle general administrative duties

• Serves as a key point of contact for WM's Small/Medium business customers. • Focuses on retaining and growing the team's book of business. • Manages inbound call requests and proactive customer outreach. • Prevents customer cancellations and secures updated contract agreements. • Utilizes change management processes to meet sales demands. • Controls sales assignments by allocating time to retention and acquisition goals. • Explores alternatives to reach mutually beneficial sales agreements. • Contributes to team responsibilities in a team environment. • Navigates through systems ensuring accurate documentation of customer interactions. • Uses WM sales productivity software tools such as Salesforce.com. • Analyzes reports and handles general administrative duties as needed.

• Develop and execute a sales strategy within the assigned market segment • Understand the prospect’s business through excellent discovery and qualification • Deliver the Built value proposition in a clear and compelling manner to C-suite executives and decision-makers who may have limited software experience • Qualify prospects and build business cases (e.g. ROI and workflow illustrations) for adoption • Progress opportunities through various types and sizes of companies involved in construction (commercial developers, investors, contractors) to close software agreements • Coordinate with executive management and other internal teams (client services, product, marketing, SE’s) to ensure a great client experience and to continuously improve processes and products • Rapidly learn the market, the decision-makers, our products, and the value propositions, successfully meeting or exceeding agreed-upon quotas