Work Flexibility: Remote Work Flexibility: Remote/Field-based Travel: 70% Shift: Monday – Friday, 8:00 AM – 4:00 PM (flexible) Summary: The Associate Special Operations Representative supports both customers and internal teams by managing pre- and post-sales service functions. This role handles customer requests, processes returns (RMA), exchanges, and service orders, and updates databases to track the status of equipment, repairs, and inventory. Responsibilities include documenting and reporting return and repair information, maintaining organized service records, coordinating field service calls, managing product updates and pricing, and resolving return or credit issues to ensure smooth operations and customer satisfaction. What You Will Do: - Support and contribute to the development and improvement of the ProCare Special Operations program and processes - Collaborate with the Special Operations Team and Medical Field Service Team on project execution and logistical planning - Lead or assist with Special Operations projects, coordinating with field service, sales, marketing, and tech support teams - Repair, deliver, and perform preventive maintenance on equipment in accordance with Stryker Medical specifications and product manuals - Conduct all required quality control checks to ensure compliance with operational standards - Maintain, record, and manage assigned calibrated tools and inventory - Execute PM projects, upgrades, and other Special Operations initiatives in partnership with ProCare teams - Demonstrate the highest level of customer service and professionalism in support of field service and Special Operations operations What You Need: Required: - High school diploma or equivalent - 21+ years of age and have a valid driver license. - Ability to move, set up and demonstrate equipment weighing up to 75 pounds - 2+ years of relevant experience Preferred: - 2+ years of experience in field service or project management - Knowledge of Microsoft PowerPoint, Excel, Word, and PowerBI $21.58 - $37.96/hr., plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 70% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

We are building a more disciplined, modern business development engine in a complex, professional services company. This new role is central to that effort. The Seller Excellence Lead will raise selling effectiveness across ICF’s Energy, Environment, and Infrastructure (EEI) Group by: Providing hands-on, 1:1 coaching that improves real deals in real time, and Building and delivering service- and market-specific training that teaches sellers across the group how we sell, what we sell, who we sell to, and what differentiates us in the market. This is a practitioner role. We need someone who can coach staff (including business leaders, seller/doers, and subject matter experts) through an upcoming client meeting and design and implement an EEI-specific training and coaching program that improves outcomes across ICF’s Energy, Environment, and Infrastructure Group, such as increased cross-selling, higher conversion rates, and improve client and prospect satisfaction. Core responsibilities 1) Provide just-in-time coaching to staff: - Coach business leaders, sellers/doers, and subject matter experts on opportunity strategy, client conversations, stakeholder dynamics, value framing, and next-step discipline ahead of prospect and client meetings in target markets - Equip leaders to speak credibly and persuasively about outcomes, risk, ROI, and implementation—without turning them into “salespeople.” 2) Identify, build, and deliver customized trainings on EEI solutions, clients and markets, and skills needed to best engage with our unique set of clients. - Develop and lead training tailored to EEI’s environment (professional services, technology products, regulated markets, long sales cycles, complex stakeholders) and core services - Teach our selling motions: how we qualify, work with clients to identify problems and challenges, craft solutions, and clarify needs. - Teach our teams the full capabilities, services, and expertise EEI brings to clients to improve cross-selling and deepen client relationships and trust. - Create segment-specific training aligned to EEI buyer types and markets (e.g., utilities, state & local, federal, commercial non-utility, where applicable). 3) Develop microlearning and just-in-time enablement tools: - Design EEI-specific microlearning paths distributed via our sales enablement platform: short modules, templates, checklists, and real examples. - Build “in-the-flow” learning that supports sellers at the moment of need (e.g., first meeting prep, qualification, executive summary, pricing/value narrative). - Establish reinforcement loops: manager prompts, quizzes/assessments, and periodic refreshers. 4) Develop and regularly report on metrics that measure impact and iterate - Define success metrics that go beyond attendance: behavior adoption, training utilization, proficiency signals, and linkage to leading indicators (stage progression, pursuit readiness, win strategy quality). - Use feedback, win/loss patterns, and field input to continuously refine interventions and coaching approach. What we’re looking for Required - 12+ years of professional experience in a complex B2B or B2G environment (professional services, consulting, enterprise SaaS), with a demonstrated ability to transition technical expertise into winning strategies. - At least 3 years of experience developing training programs across a wide variety of roles and participants, including in-person hands on training and microlearning sessions available on demand. - Proven ability to coach senior technical leaders and influence behavior change (executive presence, strong judgment, high trust). - Track record building and delivering instructor-led programs that are practical, role-specific, and adopted by the field. - Demonstrated ability to translate complex offerings into clear sales plays and teach “how to sell this here.” - Excellent facilitation and curriculum design skills (live + virtual), plus strong writing for microlearning and job aids. - Comfort operating in a matrixed organization and driving adoption without direct authority. Preferred - 5 years experience in sales or business development training in a professional services, enterprise SaaS, or consulting environment. - Experience with modern sales enablement platforms like Highspot, Showpad, Seismic, &c. - Experience with energy/utility, infrastructure, climate/energy transition, or public-sector buying environments. - Familiarity with modern qualification/value frameworks (e.g., MEDDIC/BANT-informed), applied pragmatically. Measures of success - Higher consistency in deal qualification and win strategy quality. - Increased usage of microlearning and deal-time assets, with positive field feedback. - Improved leading indicators: stage progression health, pursuit readiness Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $131,256.00 - $223,134.00 Nationwide Remote Office (US99)

About the role This is a hands-on, end-to-end finance operations role with primary focus on the US. Reporting into our Group Finance Manager, you'll sit at the intersection of accounting, billing, and operational finance — working across time zones, building strong relationships with internal teams, and making sure the numbers are right. We want someone who takes ownership, asks good questions, and sees process improvement as part of the job. This is a fully remote role ideally be based on the East Coast of the US as it will need to liaise with the US team & finance management in ANZ What you'll do - Own end-to-end billing across subscription, contract, and transactional revenue — translating contracts into accurate invoices and managing monthly cycles - Manage AP and AR, including payment runs, collections follow-up, and ageing monitoring - Perform daily bank and balance sheet reconciliations, with all BS recs signed off by day 5 each month - Coordinate US payroll with TriNet, including review, reconciliations, and compliance documentation - Manage sales tax lodgement via Anrok and support US Annual Tax Return prep with our external tax accountant - Review and process expense claims, credit card transactions, and supplier invoices - Serve as primary finance contact for US-based stakeholders — including executive-level - Support audit preparation and corporate governance across our global operations - Identify and drive improvements in finance processes, controls, and automation About you - CPA qualified (or equivalent) with 3+ years in a similar role - Hands-on experience with Xero and Airwallex - Solid understanding of AP, AR, reconciliations, and month-end close - Experience with billing cycles and subscription/contract-based revenue - Comfortable with US payroll, compliance, and working with outsourced providers like TriNet - Familiarity with Anrok, ClickUp, or Slack is a plus - Strong communicator — able to explain financial matters clearly to non-finance stakeholders - Detail-oriented, highly organised, and used to taking ownership without being told twice - Collaborative and comfortable working across time zones, including early morning coordination with our US team Bonus but not essential - Experience with AirWallex, Navan, and Fathom. - Exposure to SaaS metrics, subscription billing, or revenue recognition tooling. - Experience in a PE-backed environment or in a business undergoing integration. A note to our applicants We welcome applications from people of all backgrounds and encourage candidates from marginalized communities to apply. If you need adjustments during the interview process, please let us know — we’ll do our best to support you. Please note: - You must have the legal right to work in the United States - A police record check will be required as part of the process.

Role Description Deltek's Customer Success organization is seeking a seasoned technical leader to own and drive its most critical engineering and AI initiatives. This is a hands-on leadership role, not a purely managerial one. You will be expected to roll up your sleeves, contribute technically, and simultaneously build and guide a high-performing team. If you thrive at the intersection of cutting-edge technology and customer outcomes, this role is built for you. Technical Responsibilities - Lead the end-to-end design, development, and delivery of key technical and AI initiatives within the Customer Success function. - Define the technical roadmap for CS tooling, automation, and AI-powered capabilities that improve customer health, retention, and time-to-value. - Architect and oversee integrations between Deltek's product suite, CRM/CS platforms (e.g., Salesforce, Gainsight), and internal data systems. - Drive adoption of AI and automation to scale Customer Success operations including intelligent escalation routing, churn prediction models, and AI-assisted support workflows. - Conduct rigorous code and design reviews, establishing and enforcing engineering standards across the team. - Evaluate and introduce new tools, frameworks, and technologies that improve team velocity and solution quality. - Partner closely with Product, Engineering, Data Science, and IT teams to ensure alignment and avoid redundancy. Leadership Responsibilities - Build, mentor, and manage a team of engineers and technical specialists supporting the Customer Success organization. - Define team goals, establish clear performance expectations, and create development pathways for individual contributors. - Own the technical program management of AI and CS platform initiatives including planning, resourcing, dependency tracking, and executive reporting. - Foster a culture of technical excellence, continuous learning, and customer-first thinking within the team. - Serve as the primary technical voice and thought leader for Customer Success, representing the function in cross-organizational planning and architecture reviews. - Partner with Customer Success leadership to identify opportunities where technology and AI can drive measurable improvements in customer outcomes and operational efficiency. - Champion engineering best practices, including agile delivery, documentation standards, and incident management processes. Qualifications - Education: Bachelor's or Master's degree in Computer Science, Computer Engineering, or a closely related technical discipline is required. - Experience: 10–15 years of progressive software development experience, with a strong foundation in building, shipping, and maintaining production-grade systems. - Hands-on coding: Active, demonstrable coding proficiency is a must. You are comfortable writing, reviewing, and debugging code and do not rely solely on your team to execute technical work. - Software Engineering Depth: Deep expertise in one or more of the following: backend systems, cloud-native architectures, APIs & integrations, or data engineering pipelines. - AI & Machine Learning: Practical experience designing and delivering AI/ML-powered solutions including Agent development, LLM integration, intelligent automation, predictive analytics, or AI-driven tooling. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. - Cloud & Infrastructure: Proficiency with cloud platforms (AWS, Azure, OSC or GCP), containerization (Docker/Kubernetes), and CI/CD pipelines. - Data & Analytics: Ability to work fluently with data querying, modeling, and interpreting results to inform both technical decisions and customer success strategies. - Systems Thinking: Strong ability to evaluate existing architectures, identify gaps, and propose scalable, maintainable solutions particularly in the context of customer-facing systems and tooling. - Security & Compliance Awareness: Working knowledge of software security best practices and data privacy considerations relevant to enterprise SaaS environments. Requirements - Management Experience: 3–5+ years of experience managing software engineers or technical teams, with a track record of developing talent and delivering results. - Stepping Up: Currently operating as a Technical Manager or Senior Manager, with demonstrated readiness and ambition to grow into an Associate Director or Director-level role. - Strategic Mindset: Able to translate broad business and customer success goals into a coherent technical strategy with clear milestones and measurable outcomes. - Cross-Functional Influence: Comfortable engaging with senior stakeholders, including VP-level Customer Success leaders, product owners, and engineering executives, to align priorities and secure resources. - Communication: Exceptional ability to communicate complex technical concepts clearly to non-technical audiences, and to articulate business value in technical terms to engineering teams. - Accountability: Operates with a strong sense of ownership, proactively identifies risks, escalates appropriately, and drives issues to resolution without being prompted. - US Citizenship is required for this position. Benefits - Healthcare benefits - 401(k) plan and company match - Paid vacation time and holidays - Well-living programs - Short-term and long-term disability coverage - Basic life insurance - Tuition reimbursement