As our Client Service Specialist, you will leverage your analytical expertise to optimize the revenue cycle management process, proactively identifying workflow challenges and implementing effective solutions. You will serve as a key resource for both client teams and internal partners; identifying and ensuring prompt resolution for issues impacting billing and reimbursement. Your efforts will contribute to a more efficient and positive experience for both patients and providers. Success in this role requires exceptional customer service and written communication skills, strong troubleshooting and prioritization abilities, basic reporting proficiency, and the capacity to excel in a collaborative environment. Here’s What You Can Expect - Be the primary revenue cycle support contact, working closely with the Client Success Manager, clients, and operational teams. - Monitor work queues and reports to identify trends and recommend workflow/process improvements. - Coordinate client deliverables and assist in communicating client specific instructions with various operational teams, by supporting onboarding and maintaining day-to-day activities. Qualifications - Experience: 1-3 years in healthcare revenue cycle management and/or customer support preferred. Proficient use of Microsoft Office products (Excel, Word, Outlook, Power Point, etc) with high attention to detail and data quality. - Revenue cycle & systems: Understanding of claim lifecycle concepts (edits, denials, medical necessity, documentation) utilizing various software and platforms. For this US-based position, the base pay range is $45,393.97 - $56,742.46 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

• We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers. • You will own each client request from start to finish: from reading the initial message and understanding what the client actually needs, through searching for the best options, to writing a polished quote that makes their decision easy. • You will work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory, and you will communicate with clients in a way that always feels warm, fast, and professional. • This is an individual contributor role. You are the person the client interacts with, and your work directly determines the quality of their experience.

• Coordinate and take action on client service requests • Process account openings, transfers, and custodial forms with precision • Handle client scheduling, reminders, and meeting logistics • Track follow-ups and ensure all client tasks are completed accurately and on time • Communicate directly with clients to complete tasks and service requests • Maintain organized digital files and CRM records (Redtail, ShareFile, etc.) • Handle e-signature workflows, document tracking, and custodial follow-ups • Use tools like Calendly, Emoney, and Zoom daily • Leverage AI tools to draft emails, organize data, and reduce friction in routine work • Manage partner calendars, follow-up tasks, and internal checklists • Communicate key updates and task statuses clearly and consistently • Step in to get things done quickly, without needing to be asked twice • Proactively identify what needs attention and take ownership

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Care Management Associate (CMA) supports comprehensive coordination of medical services that include intake and outgoing calls for medical services. We work closely with both case management team and utilization management team. The Care Management Associate will review eligibility and benefits and open pre-certification cases and either approve or send to nursing staff for review. Additional responsibilities include but not limited to the following: - Evaluates patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff, and coordinate the required services by the benefit plan. - Communicates health care service delivery as required based on outcomes/reviews noted by the nurse or medical director - Performs non-medical research pertinent to the establishment, maintenance, and closure of open cases. - Provides support services to team members by answering telephone calls from providers and members, taking accurate messages, supporting electronic transmission review and referrals as appropriate, utilizes internal tools to determine required steps to ensure proper review based on clinical requirements as well as established plan guidelines. - Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. - Ensures communication, both internally and externally, to enhance the effectiveness of medical management services (e.g., health care providers, and health care team members respectively). - Assist in obtaining discharge dates and making appropriate referrals to clinical team for their engagement in additional follow up as needed. - Completes work independently on occasion while executing good judgment and critical thinking skills while adhering to Department guidelines, policies, and procedures. - Operates with a sense of urgency and flexibility to meet the needs of a rapidly changing environment, while meeting performance standards set for quality and quantity of work. Required Qualifications - 2 years’ experience as a medical assistant, office assistant or related experience. - Minimum of 6 months of call center experience required. Preferred Qualifications - Effective communication, telephonic and organization skills. - Familiarity with basic medical terminology and concepts used in care management. - Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members. - Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word. Education High School Diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.