Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: - Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. - Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. - Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: The Representative II, Provisioning will perform Access Management functions for Ensemble and client systems based on defined standards and procedures. This role is responsible for compliance of both Ensemble and client provisioning processes. - Provision access and accounts according to defined processes and security requirements - Manage day to day account management for all user accounts - Assist associates with troubleshooting access issues including password resets - Terminate accounts and access - Assist with onboarding and acquisition of account management responsibilities for new applications and new clients - Assist with data gathering for audits and any reconciliation needed - Familiar with Ensemble and Client Security and Compliance policies related to access Preferred Education: - Bachelors Degree Minimum Qualifications - 3 years IT experience - Experience in Information Access Management preferred - Other Knowledge, Skills and Abilities Preferred: - Strong process, communication and organization skills; ability to react quickly in a fast-paced environment - This position pays between $24.00-25.35/hour, based on experience - Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. This posting addresses s state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. #LI-MT1 #LI-Remote Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 - Innovation - Work-Life Flexibility - Leadership - Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: - Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. - Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. - Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. - Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range. Employment Disclaimers – Ensemble

At The Obama Foundation, our mission is to inspire, empower, and connect people to change their world. We seek to build an active democratic culture where people are equipped and motivated to make change in the communities where they live, work, and play. Right here on the South Side of Chicago, we’re building a home for this vision, a global center for change with a range of opportunities - coordinated programming, community outreach events, educational moments, and more - that invite visitors from down the block or across the globe to turn hope into action. Achieving our ambitious goals starts with an exceptional team built on our Hope to Action Values - Courage, Empathy, Integrity, Accountability, Community, Inclusivity, Pragmatism, Resilience, Imagination, and Hope. A Framework that anyone, anywhere, can use to build trust, activate participation, and expand opportunity in their community. Purpose of the Role As a key member of the Direct Response Team, the Donor Services Associate supports the operations of a large-scale membership and mass fundraising program, with a strong focus on donor experience and stewardship. This role helps ensure timely, accurate, and donor-centered support across multiple direct response channels, including direct mail, digital fundraising, face-to-face engagement, monthly giving, and mid-level giving. The Donor Services Associate plays a critical role in managing donor inquiries, supporting gift processing and acknowledgment workflows, resolving donor issues, and coordinating with internal and external teams to ensure consistent, high-quality donor communications. In partnership with fundraising, data, and operations teams, this position supports a data-informed approach to improving donor satisfaction, retention, and long-term revenue growth. The ideal candidate is highly organized, detail-oriented, and skilled in project management and cross-functional communication, with a strong commitment to delivering an excellent donor experience while supporting ambitious fundraising goals. Core Job Responsibilities - Direct Response Program Support: Support the administrative needs of a multi-channel direct response program (mail, digital/email & ads, SMS, telemarketing, canvassing, mid-level, and integrated media). - Cross-Functional Coordination: Partner with Direct Response Managers to facilitate communication and alignment across Development teams and Foundation departments, ensuring smooth planning and execution. - Donor Experience & Public Engagement: Manage donor-facing communications, including inbox and call center coordination, written responses to public inquiries, and donor talking points, delivering a consistent, high-quality donor experience. - Membership & Sustainer Program Operations: Oversee fulfillment of member benefits and support ongoing development of the membership and sustainer program; collaborate with Donor Relations and Visitor Services to ensure seamless on-site and off-site member experiences. - Data & Reporting: Provide team support for gift processing and reporting needs across systems and partners; and coordinate with Finance on fraud monitoring. - Donor Operations & Training Support: Support donor tours and engagement activities, and partner with Visitor Engagement to develop best practices, training materials, FAQs, and donor visit tracking/onsite giving processes. Key Deliverables / Outcomes - Deliver a consistent, high-quality donor experience at scale by overseeing donor inbox and call center workflows, ensuring response time, accuracy, and tone meet established service-level benchmarks. - Ensure on-time fulfillment of membership benefits by managing fulfillment workflows and partner coordination, maintaining high fulfillment accuracy rates, and minimizing member service escalations. - Support membership growth and retention efforts by maintaining campaign calendars, aligning messaging across channels, and partnering with fundraising and communications teams to support conversion and renewal performance. - Improve donor service operations through training and process optimization by developing FAQs, talking points, and best practices with Visitor Engagement and Donor Relations, supporting measurable improvements in donor satisfaction and staff efficiency. Required Qualifications - Demonstrated experience building trusted relationships across teams and organizational levels, effectively influencing partners to meet shared goals in a fast-paced, service-oriented environment. - Proven experience producing clear, donor-facing written communications and internal documentation, with the ability to adapt tone and messaging for diverse audiences and service contexts. - Experience managing multiple concurrent projects with competing deadlines, maintaining clear documentation, and coordinating stakeholders to ensure timely, accurate delivery of donor and membership services. - Demonstrated ability to deliver high-quality customer service at scale, anticipating donor and member needs, resolving issues efficiently, and maintaining service-level standards. - Experience identifying process gaps, recommending improvements, and exercising sound judgment to resolve donor, data, or fulfillment issues with minimal escalation. The salary range for this role is between $59,755 and $74,670. This is a remote role based in Chicago. Don’t check off every box in the requirements listed above? Please apply anyway! If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings! Equal Opportunity Employer The Foundation is committed to creating a diverse work environment and is proud to be an equal opportunity employer. The Foundation does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply. If you are a qualified candidate with a disability, please e-mail us at careers@obama.org if you require a reasonable accommodation to complete this application.

Role Description UDR is now hiring a Virtual Resident Services Manager to join our team. Serve as frontline, “first responder” to resident requests on behalf of onsite community team. Responsible for the coordination and execution of all administrative and customer service community tasks (managed in a non-customer facing setting), via electronic means such as through phone, text, email and UDR’s customer relationship management system (CRM). The Virtual Resident Services Manager will be accountable for an assigned portfolio to provide superior customer service, and to create positive relationships with community residents and onsite associates. The specific intent is to “virtually” manage the resident relations aspect of the business to ensure communities perform at the highest levels to achieve and/or exceed expectations. Supervision Received - May report directly to the Senior Virtual Resident Services Manager, Regional/District Manager, General Manager and/or Community Director. Supervision Exercised - N/A Essential Functions - Customer Service - Answer resident and guest questions virtually, professionally, and timely via phone, text, email, and the customer relationship management system (CRM) for multiple sites. Implement strategies to improve quality of customer service. - Oversee and ensure any resident escalations are resolved and/or escalated to the appropriate department to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved. - Maintain acceptable NPS and customer experience scores and help facilitate the reputation management process. - Communicate with site teams as well as centralized teams to ensure prompt assistance to residents, prospects, and applicants. - May proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance, and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals. - Assist as needed with the move-in and move-out process, transfers, roommate changes, lease renewals, resident referrals, and amenity reservations. - Administrative - Utilize the customer relationship management system (CRM) to effectively manage resident relations, and resident communications by creating and working/assigning cases to appropriate departments. - Manage social media accounts as requested. Identify customer service trends and escalate, as necessary. - Prepare, communicate, and send resident and community letters and notifications. - Issue digital parking permits and assignment(s) electronically to residents. - Administer SmartRent, a digital key system. Issue digital keys, electronically to resident, provide access as needed to vendors, prospective residents on community tour, and/or to residents of the community including those that move out. - Review and modify rentable item(s) on resident account, which will require addendum to be prepared and signed. - Review, monitor, administrate, and sign leases as required or needed. - Enforce all community policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures. - May help coordinate and communicate community events. - Administer Parcel Pending/Luxor, a digital locker system for packages received. Issue digital code to the resident for parcel/package pick up. - Field resident questions, concerns, and complaints professionally and forward to appropriate authority. - Assist as needed with the Smartrent dashboard: battery alerts, move in/out exceptions, work orders, temp alerts, etc. - Engage directly with centralized teams by monitoring inbound requests and acting as a liaison between onsite teams and centralized support. - Attend district and/or area leadership meetings. - Comply with all Company policies and procedures related to employment. - Commit to Living the UDR Values each day in every action when executing the essential functions of the job. - Perform other duties as assigned or needed. Qualifications - Bachelor’s degree in business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. - Minimum two to five years’ property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. - Minimum two years’ experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. - Strong attention to detail, with professional writing presentation, especially the rules of syntax, punctuation, and grammar. - Must have and maintain a valid driver’s license unless otherwise noted. Benefits - Medical, Dental, Vision Plans - Medical Flexible Spending Account - Dependent Care Spending Account - Lifestyle Spending Account - Supplemental Term Life Insurance - Critical Illness Plan - Supplemental Short-Term Disability Insurance / AD&D Insurance - Voluntary Long Term Care Insurance - 401(k) Plan with company match Hourly Range - $28.85/hr. – $31.25/hr., depends on experience

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place. Job Description: Intake Specialist-Personal Care Remote (Full-Time Mon/Fri) At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as an Intake Specialist. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers. To continue to be an industry pioneer delivering unparalleled care, we need an Intake Specialist with commitment and compassion. Are you one of them? If so, apply today! Why Join the Elara Caring mission? - Work in a collaborative environment. - Be rewarded with a unique opportunity to make a difference - Competitive compensation package - Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost - Opportunities for advancement - Comprehensive insurance plans for medical, dental, and vision benefits - 401(K) with employer match - Paid time off, paid holidays, family, and pet bereavement - Pet insurance As an Intake Specialist you’ll contribute to our success in the following ways: - Receives, interprets, and manages patient referrals with the intent of converting to actual admissions. - Manages and works the pending list to identify opportunities to improve conversion rates. - Responds and satisfies expectations and requirements of internal and external customer needs. - Maintains organized, effective, and efficient systems along with communication to ensure that continuity of patient care is delivered. - Accepts and processes referral information into the company database software applications in accordance with the administrative policy. - Attends on-site meetings with branches and with referral sources upon request by sales and/or referral sources. What is Required? - High School Diploma or GED - 1 year of healthcare experience and knowledge of medical terminology - Proficient with Microsoft Office Suite and data entry - Demonstrates excellent customer service skills You will report to the Intake Manager. #ElaraGA This is not a comprehensive list of all job responsibilities; a full job description will be provided. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Equal Employment Opportunity: We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruiting@elara.com. Pay & Benefit Information: Compensation for this role will be determined based on a variety of factors, including qualifications, skills, competencies, and relevant experience. Elara offers a broad range of benefits. Learn more at https://careers.elara.com/us/en/benefits EVerify: Elara Caring participates in E-Verify after a job offer is accepted and Form I-9 completed.