Bupa

• Provide safe, high-quality therapy to children and adolescents aged 11–17 • Carry out assessments and create clear, evidence-based care plans • Deliver therapy sessions via secure video consultations • Work closely with families, schools and other support networks to share helpful information • Follow safeguarding guidance to keep young people safe • Manage risk and put support plans in place when needed • Work with colleagues across the wider therapy team to deliver joined-up care • Support referrals and guide clients to the right services when appropriate • Deliver one-off assessments, wellbeing support or group sessions where needed • Take part in clinical supervision and team meetings to support your development • Help improve how we support our customers and colleagues

Role Description As a Core Data Analyst, you will transform data into actionable insights that support decision-making across clinical, operational, and commercial domains. You will build and maintain dashboards, ensure data quality, and collaborate with stakeholders to drive performance and unlock value from data. You’ll help us make health happen by: - Conducting data analysis to identify trends and support business decisions - Designing and maintaining dashboards and visualisations (Power BI/Tableau) to communicate insights - Using advanced Excel functions for data manipulation and reporting - Engaging with stakeholders to gather requirements and present findings - Identifying and implementing process improvements and supporting automation initiatives - Applying healthcare knowledge to ensure data relevance and compliance - Communicating complex information clearly to technical and non-technical audiences - Writing and maintaining scripts for data extraction and analysis (e.g., SQL) - Extracting, transforming, and loading data using Snowflake; maintaining a working knowledge of Snowflake for data querying and reporting - Supporting team activities and contributing to a collaborative environment Qualifications - Proven experience in data analysis and reporting - Proficiency in Power BI/Tableau and advanced Excel - Strong stakeholder engagement and communication skills - Experience with process improvement and automation - Working knowledge of healthcare data and terminology - Ability to write and maintain scripts in SQL - Working knowledge of Snowflake for data extraction and reporting Benefits - 25 Days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance as a benefit in kind - An enhanced pension plan and life insurance - Annual performance-based bonus - Onsite gyms or local discounts where no onsite gym available - Various other benefits and online discounts

• Delivering excellent standards of telephone assessment via video and audio capabilities. • Providing diagnosis, prescription of self-management techniques and onward referral within the services. • Monitoring and follow up complex cases and red flag cases, escalate where required and appropriate to the Clinical Lead. • Assessing customer needs and provide appropriate advice and support. • Managing customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer.

Role Description This is a telephone-based triage consultation service available for Bupa Insurance Members and Corporate Customers with musculoskeletal conditions to ensure that the customer is signposted to the right clinician first time. Clinical Responsibilities - Ability to order and interpret diagnostic tests. - Deliver excellent standards of telephone assessment via video & audio capabilities. - Deliver diagnosis and facilitate onward referral. - Adhere to best practice standards, clinical policies, clinical audit and clinical performance monitoring. - Provide clinical management, immediate resolution and onward referral where appropriate. - Learn from clinical complaints and customer satisfaction surveys. - Attend clinical training, professional development and clinical reviews. - Adhere to professional standards, clinical governance reporting, compliance with professional regulatory frameworks, professional development and training in line with the requirement of HCPC. - Monitor and follow up complex cases and red flag cases. - Escalate where required and appropriate to the APP Lead Therapist. - Undertake project / additional work as required to assist in the improvement and enhancement of the service. - Assess customers’ needs and provide appropriate advice and support. - Management of customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer. - Ensuring that communications to employees, providers and consultants reflects Bupa’s ‘Treating Customers Fairly’ obligations. Operational Responsibilities - Deliver a contracted telephone APP session. - Deliver operational SLA’s and other performance metrics through expected telephony measures. - Adhere to information governance and confidentiality. - Ensure compliance with operational control standards i.e. ISO, Bupa Quality Standards, clinical governance and legal requirements. - Work within PhysioLine operational hours and provide services in line with customer demand and business need. - Provide input into materials which support client engagement or sales. - Liaise with corporate clients, ensuring effective delivery for our customers. - Ensure high levels of customer satisfaction through effective delivery within expected quality measures. - Completing all compulsory regulatory training on time. Qualifications - Strong experience as a Physiotherapist in a musculoskeletal setting with 3 years post-graduate MSK experience. - 1 year experience in Bupa Health Clinics core physiotherapist role or attained FCP roadmap level 2 or equivalent. - Up to date with own clinical practice and demonstrates an ability to maintain clinical competence. - Level 7 MSc level qualification relevant to MSK desirable. - Member of the HCPC. - Ability to evaluate, plan and prioritise workload within demanding time scales. - Excellent application of clinical knowledge. - Enthusiastic, self-motivated and self-sufficient. - Ability to respond rapidly and decisively. - Excellent interpersonal and communication skills & a team player. - Strong problem-solving capability. - Telephone triage experience desirable. - IT proficient. Benefits - Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. - Enhanced pension and life insurance. - Discounted access to online gym sessions. - Bupa health insurance as a benefit in kind. - Option to join dental insurance scheme at a discounted rate. - Access to our Digital GP platform on your mobile. - Emotional wellbeing support. - Access to family mental health line. - Financial wellbeing channels. - Support for carers.

Role Description As a Senior Data Analyst, you will be a strategic leader in analytics, setting the standard for data-driven decision-making. You will architect and deliver advanced analytics, automation, and visualisation solutions, lead process transformation, and mentor the analytics team to achieve excellence. You’ll help us make health happen by: - Setting the analytics strategy and leading the most complex data analysis projects - Architecting and delivering enterprise-level dashboards and visualisation solutions (Power BI/Tableau) - Demonstrating expert-level Excel skills for modelling, automation, and advanced reporting - Building and maintaining trusted relationships with senior stakeholders, influencing business strategy - Leading large-scale process improvement and automation initiatives - Serving as a subject matter expert in healthcare analytics, ensuring best practice and compliance - Communicating and presenting insights at the highest organisational levels - Developing, optimising, and reviewing advanced code and statistical models (SQL, R, Python) - Leading, mentoring, and developing the analytics team, fostering a culture of excellence and innovation - Setting standards for Snowflake usage across the team; architecting and optimising enterprise-scale data solutions using Snowflake; mentoring others in advanced Snowflake techniques Qualifications - Expert-level experience in data analysis, dashboard development, and automation - Mastery of Power BI/Tableau and Excel - Exceptional stakeholder engagement and leadership skills - Proven track record of leading process improvement and automation at scale - Deep expertise in healthcare analytics and data governance - Advanced coding/statistical skills (SQL, R, Python) - Outstanding communication, presentation, and influencing skills - Demonstrated experience in leading and mentoring analytics teams - Expert-level proficiency in Snowflake, including architecture, optimisation, security, and mentoring others in best practices Benefits - 25 Days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance as a benefit in kind - An enhanced pension plan and life insurance - Annual performance-based bonus - Onsite gyms or local discounts where no onsite gym available - Various other benefits and online discounts

• Combine expert clinical practice with leadership, supervision and service development responsibilities • Deliver high‑quality, evidence‑based CBT while leading on clinical governance, quality improvement and the ongoing development of remote mental health services • Provide therapy via remote delivery models, including telephone and video consultations, in line with client preferences and service pathways • Manage CBT and online CBT cases in line with Bupa’s clinical pathways, sessional limits and private medical insurance allowances • Provide signposting, onward referrals, one‑off assessments, wellbeing support and coaching as required • Deliver group psychoeducation, workshops and remote wellbeing training to promote mental health awareness and resilience • Provide clinical supervision, advice and consultation to therapists • Attend and contribute to individual and group clinical supervision and monthly team meetings • Uphold and actively contribute to high standards of clinical governance • Conduct clinical audits, oversee complaint review and investigation activity, and support audit processes across the team • Ensure compliance with operational control standards including ISO, privacy and information security, Bupa quality standards, clinical governance frameworks and legal requirements • Contribute to the review, development and implementation of processes and protocols to support safe, effective and scalable remote service delivery • Support recruitment, interviewing, induction, training, mentoring, coaching and appraisal of team members • Lead and contribute to service line development, project work, process mapping and continuous improvement initiatives

Job Description: Resource Planning Coordinator (12 months fixed term contract) Location: Remote Working Contract Type: Fixed Term Contract Hours: 37.5 hours per week. Shifts between the hours of 6:00am and 8:00pm with 1 weekend every 9 weeks Salary: From £25,000 per annum We make health happen Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world As a Resource Planning Coordinator, you will play a crucial role in ensuring the smooth operation of our Primary Care services. Your responsibilities will include providing efficient and effective planning support, focusing on diary management and resource allocation for our GPs and Advanced Nurse Practitioners. This role is vital in maintaining the high standards of care and service delivery that our patients rely on. You’ll help us make health happen by: - Maintain schedules in line with existing plans - Support the Resource Planning Analyst in implementing schedules across multiple diary systems - Engage with resource planners and operational management to action necessary changes promptly - Assist Operational Support advisors with diary management activities Key Skills / Qualifications needed for this role: - Excellent interpersonal and communication skills - Self-motivated and able to work independently - IT proficiency, including Microsoft Office - Scheduling experience or diary management experience (ideal but can be trained) Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: - 25 days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance as a benefit in kind - Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! - Interest- free annual travel Loan to enable the purchase of public transport annual season tickets - Wagestream - Have early access up to 40% of your earned wages within minutes - Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan - My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full timeJob Area: AdministrationLocations: Bupa Place

Job Description: Mental Wellbeing Practitioner Fully remote - UK only Permanent. Full or part time (minimum of 3 days per week - 22.5 hours) Working hours on a rota basis between 8am - 10pm, including weekends Salary: £28,750* per annum plus excellent Bupa benefits *based on full-time, if part-time this will be pro-rata We make health happen: This is a fantastic opportunity to really make a difference to the wellbeing of a diverse range of clients and at the same time, an opportunity where you can continue in your own clinical career development. You’ll help us make health happen by: Conduct remote (telephone or video) mental health assessments and make evidence- based treatment recommendations for Bupa clients, customers and members, in line with NICE guidelines and in accordance with relevant policies and procedures. The role will involve working independently whilst under clinical supervision from Qualified professionals including Clinical Psychologists and Cognitive Behavioural Psychotherapists and as part of a clinical team whilst liaising daily with internal services and external organisations. There will be ongoing clinical guidance from Qualified mental health professionals, including regular clinical supervision, and there is an expectation that work will be within clinical competencies. Key Skills / Qualifications needed for this role: • You will have completed a BPS accredited degree in Psychology or health-related sciences. • You hold an MSc for example in Psychology, or associated therapies or health-related sciences or you will have experience in a healthcare assessment role and/or have worked with different patient groups to coordinate mental and/or physical health care. • Strong professional and personal drive • Empathic, compassionate and responsive • Trauma-informed approach • Enthusiastic and self-motivated • Ability to respond rapidly and decisively • Excellent interpersonal and communication skills • IT proficient • Proven experience of customer service • Working within level of competence and recognising when to seek supervision Benefits: Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell • Enhanced pension and life insurance • Support with travel costs via a season ticket loan or cycle2work • Discounted access to online gym sessions • Annual performance-based bonus • Bupa health insurance as a benefit in kind • Option to join dental insurance scheme at a discounted rate • Access to our Digital GP platform on you mobile • Emotional wellbeing support • Access to family mental health line • Financial wellbeing channels • Support for carers Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full timeJob Area: Clinical ServicesLocations: Bupa Place

• Deliver remote counselling to young people, offering short, medium, or longer-term support depending on their needs. • Complete assessments and formulations to determine the right evidence-based interventions and care pathways. • Provide therapy via video sessions while working within Bupa’s clinical governance and case-management processes. • Communicate effectively with key stakeholders such as parents, carers, schools, and local authorities when appropriate. • Offer risk assessment, safeguarding awareness, and safety planning with support from senior clinical leads where needed. • Signpost or refer onward when another service or treatment is more suitable. • Provide occasional adult counselling support when business needs require it. • Lead wellbeing workshops or psychoeducation sessions online for groups where appropriate. • Work autonomously while collaborating with colleagues across our clinical and operational teams. • Attend supervision, team meetings and continuous professional development in line with Bupa and your professional body requirements.

Job Description: Healthcare Core Data Analyst Location: Remote c/o Bupa Place Contract: Permanent - Full time Hours: 37.5 hours per week - Monday to Friday Salary: £33,500 to £41,000 per annum + benefits Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day. The Role As a Core Data Analyst, you will transform data into actionable insights that support decision-making across clinical, operational, and commercial domains. You will build and maintain dashboards, ensure data quality, and collaborate with stakeholders to drive performance and unlock value from data. You’ll help us make health happen by - Conduct data analysis to identify trends and support business decisions - Design and maintain dashboards and visualisations (Power BI/Tableau) to communicate insights - Use advanced Excel functions for data manipulation and reporting - Engage with stakeholders to gather requirements and present findings - Identify and implement process improvements and support automation initiatives - Apply healthcare knowledge to ensure data relevance and compliance - Communicate complex information clearly to technical and non-technical audiences - Write and maintain scripts for data extraction and analysis (e.g., SQL) - Extract, transform, and load data using Snowflake; maintain a working knowledge of Snowflake for data querying and reporting - Support team activities and contribute to a collaborative environment Key Skills / Qualifications needed for this role - Proven experience in data analysis and reporting - Proficiency in Power BI/Tableau and advanced Excel - Strong stakeholder engagement and communication skills - Experience with process improvement and automation - Working knowledge of healthcare data and terminology - Ability to write and maintain scripts in SQL - Working knowledge of Snowflake for data extraction and reporting Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: - 25 Days holiday, increasing through length of service, with option to buy or sell - Bupa health insurance as a benefit in kind - An enhanced pension plan and life insurance - Annual performance-based bonus - Onsite gyms or local discounts where no onsite gym available - Various other benefits and online discounts Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full timeJob Area: Clinical ServicesLocations: Bupa Place, Staines - Willow House