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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Enhanced Physiotherapy Practitioner

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteMid LevelTeam 10,001+Since 1947H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

33 days ago

Salary

£47.5K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Enhanced Physiotherapy Practitioner

Bupa

Role Description This is a telephone-based triage consultation service available for Bupa Insurance Members and Corporate Customers with musculoskeletal conditions to ensure that the customer is signposted to the right clinician first time. Clinical Responsibilities - Ability to order and interpret diagnostic tests. - Deliver excellent standards of telephone assessment via video & audio capabilities. - Deliver diagnosis and facilitate onward referral. - Adhere to best practice standards, clinical policies, clinical audit and clinical performance monitoring. - Provide clinical management, immediate resolution and onward referral where appropriate. - Learn from clinical complaints and customer satisfaction surveys. - Attend clinical training, professional development and clinical reviews. - Adhere to professional standards, clinical governance reporting, compliance with professional regulatory frameworks, professional development and training in line with the requirement of HCPC. - Monitor and follow up complex cases and red flag cases. - Escalate where required and appropriate to the APP Lead Therapist. - Undertake project / additional work as required to assist in the improvement and enhancement of the service. - Assess customers’ needs and provide appropriate advice and support. - Management of customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer. - Ensuring that communications to employees, providers and consultants reflects Bupa’s ‘Treating Customers Fairly’ obligations. Operational Responsibilities - Deliver a contracted telephone APP session. - Deliver operational SLA’s and other performance metrics through expected telephony measures. - Adhere to information governance and confidentiality. - Ensure compliance with operational control standards i.e. ISO, Bupa Quality Standards, clinical governance and legal requirements. - Work within PhysioLine operational hours and provide services in line with customer demand and business need. - Provide input into materials which support client engagement or sales. - Liaise with corporate clients, ensuring effective delivery for our customers. - Ensure high levels of customer satisfaction through effective delivery within expected quality measures. - Completing all compulsory regulatory training on time. Qualifications - Strong experience as a Physiotherapist in a musculoskeletal setting with 3 years post-graduate MSK experience. - 1 year experience in Bupa Health Clinics core physiotherapist role or attained FCP roadmap level 2 or equivalent. - Up to date with own clinical practice and demonstrates an ability to maintain clinical competence. - Level 7 MSc level qualification relevant to MSK desirable. - Member of the HCPC. - Ability to evaluate, plan and prioritise workload within demanding time scales. - Excellent application of clinical knowledge. - Enthusiastic, self-motivated and self-sufficient. - Ability to respond rapidly and decisively. - Excellent interpersonal and communication skills & a team player. - Strong problem-solving capability. - Telephone triage experience desirable. - IT proficient. Benefits - Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. - Enhanced pension and life insurance. - Discounted access to online gym sessions. - Bupa health insurance as a benefit in kind. - Option to join dental insurance scheme at a discounted rate. - Access to our Digital GP platform on your mobile. - Emotional wellbeing support. - Access to family mental health line. - Financial wellbeing channels. - Support for carers.

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