• Drive the growth and long-term health of Stride's partner ecosystem • Own and manage a high-volume portfolio of small and mid-size partners • Advise partners on enrollment, engagement, and communication strategies • Manage partner onboarding and implementation • Track partner performance, feedback, and portfolio trends • Execute partner engagement initiatives • Contribute to scalable processes, documentation, and playbooks

• Manage current client accounts by building and maintaining relationships • Provide exemplary customer service via email and phone • Serve as the liaison between Clients and ProviderSoft development staff • Provide training and other onboarding services to new Client accounts and conduct as needed support conference calls • Understand Client needs at a level of detail sufficient to define functional requirements • Document system functionality and its use • Demonstrate new functionality and communicate Client feedback • Communicate system update information and other ProviderSoft news to accounts • Conduct Client audits and negotiate audit increases with current accounts • Utilize internal tools and procedures for screen sharing, recording training materials, creating documentation, support tracking, and any other way to aid in the support of accounts

• Serve as the primary relationship owner for assigned provider partners, acting as the main point of contact for all account-related needs • Establish and maintain strong relationships with providers and their office staff through consistent communication and in-person engagement • Own provider communications, ensuring timely responses, clear follow-up, and proactive outreach • Deliver provider and staff education, including training sessions and ongoing support to drive engagement and adoption • Identify provider needs, challenges, and opportunities, collaborating with internal teams to develop solutions that support partner success • Monitor account health and engagement, escalating risks and contributing to action plans to improve outcomes • Maintain accurate documentation of provider interactions, feedback, and activities • Act as a trusted advisor and advocate for providers, ensuring their feedback informs internal priorities and improvements • Collaborate with internal clinical and product/ops teams, sharing feedback on a regular basis, both clinically, operationally, and economically • Problem Solving workflow challenges to help facilitate incremental referrals into the program • Implement new services and products for existing partners

• Manage and grow sales of Trek accessories, Electra Bicycles, and Bontrager within the assigned territory. • Set sales targets and manage forecasting, orders, prospecting, and the tracking and advancement of sales opportunities. • Analyze retailer performance and implement strategies to improve sales, assortment, and profitability. • Act as a business consultant to retailers by providing recommendations on merchandising, inventory management, staffing, and continuous improvement initiatives. • Select partner retailers, help them develop their potential, and support them to optimize Trek’s market position. • Build long-term trusted relationships through regular in-person visits. • Share product knowledge and deliver sales training to retailer teams. • Ensure brand standards are met for product presentation and in-store experience. • Identify, recruit, and onboard new partner retailers to expand market coverage and grow the distribution network. • Monitor competitor activity and local market trends. • Represent Trek at retailer events, product demonstrations, and promotional activities. • Provide exceptional customer service while consistently embodying Trek’s brand values.