Role Description As a Client Success Executive, you will play a critical role in strengthening client relationships, protecting recurring revenue, and improving the overall client experience across LATAM. - Serve as a trusted advisor and strategic partner to clients. - Proactively identify risks and address concerns. - Help clients realize the full value of their partnership with BSI. - Work closely with Sales, Operations, Planning, Finance, Marketing, and Leadership teams. - Drive client retention, service excellence, and long-term loyalty. This role is ideal for someone who combines strong emotional intelligence with commercial awareness and enjoys influencing outcomes, solving problems, and building lasting relationships. In Your Day-to-Day, You Will: - Build and strengthen relationships with clients across the Americas region. - Proactively identify and engage at-risk clients before concerns escalate. - Lead service recovery and retention efforts, helping clients navigate challenges and rebuild confidence in BSI. - Partner with internal teams to resolve client concerns and deliver positive outcomes. - Analyze customer feedback, trends, and client sentiment to identify opportunities for improvement. - Advocate for clients while balancing business priorities and operational requirements. - Support initiatives that improve client satisfaction, retention, and overall customer experience. - Identify potential growth, renewal, and cross-sell opportunities and collaborate with Sales teams when appropriate. - Maintain accurate records, reporting, and documentation of client interactions and outcomes. - Contribute ideas that enhance operational effectiveness and strengthen long-term client loyalty. Qualifications - Minimum 3+ years of experience in Client Success, Customer Experience, Account Management, Client Retention, Relationship Management, Renewals, or a similar customer-focused role. - Experience managing challenging client conversations and resolving complex issues professionally and effectively. - Demonstrated success influencing positive client outcomes and strengthening customer relationships. - Exceptional communication, relationship-building, and stakeholder management skills. - Strong emotional intelligence, empathy, and problem-solving abilities. - Commercial awareness with the ability to balance customer needs and business objectives. - Experience working cross-functionally with multiple stakeholders and departments. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. - Experience using CRM platforms, reporting tools, or customer feedback systems. - Professional services, certification, SaaS, consulting, training, or regulated industry experience is a plus. - English, Portuguese and Spanish fluency required. Benefits - Make a measurable impact on client success and business performance. - Work with clients and colleagues across the Americas region. - Join a collaborative, purpose-driven organization committed to continuous improvement. - Competitive compensation and annual bonus opportunity. - Comprehensive benefits package. - Opportunities for professional growth and career development. - Flexible remote work environment. Company Description BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. - Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. - Global partner for 86,000 companies and organizations in over 193 countries. - Offers development, auditing, certification, and training services. - Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.