Broccoli AI

• Administer end-to-end payroll through Rippling, including new hire setup, terminations, pay changes, benefits deductions, and off-cycle payments. • Ensure accurate and timely processing of U.S. federal, state, and local payroll taxes, including registrations, filings, and remittances in new states as the company grows. • Monitor multi-state payroll tax compliance and stay current on changing state tax rules. • Reconcile payroll runs against the general ledger and resolve discrepancies. • Respond to customer inquiries related to billing, payments, and subscription upgrades/downgrades, coordinating with Sales and Support as needed. • Maintain documentation for payroll and tax processes, and identify opportunities to automate or streamline recurring work. • Support year-end tax activities, including W-2s, 1099s, and state annual filings. • Process employee expense reimbursements and manage day-to-day corporate card administration through Brex.

Role Description This is a blend of customer relationship ownership, optimizing AI agents, and driving revenue growth. You own a book of customers and are responsible for: - Customer happiness - Product usage - NDR What you’ll do: - Own a portfolio of customers (SMB → enterprise) - Drive adoption and usage of Broccoli’s AI agents - Identify and execute expansion opportunities: - More call volume - More products (inbound, outbound, QA, etc.) - More locations - Monitor account health using data (usage, bookings) - Run onboarding and ensure fast time-to-value - Work closely with product + engineering to improve outcomes Qualifications - Analytical: You’re comfortable with data and metrics - Operator mindset: You don’t wait for instructions — you figure things out - AI-native: You use tools like Claude to move faster and automate work - Revenue-oriented: You understand your job is to grow accounts, not just support them - Customer-focused (but not soft): You care about customer outcomes — revenue, bookings, efficiency Requirements - You can quickly understand what’s working vs not - You think in workflows and outcomes, not tasks - You look for leverage in everything you do - You’re comfortable identifying and pushing upsells - You’re willing to push customers to change how they operate Benefits - Your accounts expand consistently - High product adoption and usage across customers - Low churn, high NDR - Customers see clear ROI from Broccoli - You manage more accounts over time without losing quality (through systems + AI)

• Lead, coach, and develop a team of Account Executives • Drive revenue growth through strong pipeline management and sales execution • Improve sales processes, forecasting accuracy, and conversion metrics • Partner closely with SDR, Marketing, and Customer Success teams • Recruit, hire, onboard, and ramp top-performing sales talent • Conduct call reviews, deal strategy sessions, and ongoing coaching • Help define compensation plans, territory strategy, and sales playbooks • Work directly with executive leadership on GTM strategy and scaling initiatives • Maintain high accountability and performance standards across the sales team

Role Description We’re hiring a Sales Development Representative (SDR) to help drive pipeline growth and connect home service businesses with the future of AI-powered customer communication. This is a high-impact role for someone who is hungry, coachable, competitive, and excited to grow in tech sales. You’ll work closely with Account Executives and leadership to identify opportunities, generate meetings, and build relationships with contractors and operators across the home services industry. If you enjoy fast-paced startup environments, learning quickly, and having a direct impact on company growth, we want to hear from you. What You’ll Do - Prospect and generate new business opportunities through outbound calls, email, text, and LinkedIn outreach - Qualify inbound and outbound leads to identify strong fit opportunities - Book demos and meetings for Account Executives - Research accounts and personalize outreach messaging - Maintain accurate activity and pipeline tracking in CRM - Collaborate with sales and marketing teams to improve messaging and conversion rates - Learn the home services industry and become an expert on Broccoli’s AI platform Qualifications - 0–3 years of experience in sales, customer-facing roles, or business development - Strong communication skills — especially over the phone - Highly motivated, competitive, and self-driven - Comfortable with cold outreach and high activity levels - Organized and detail-oriented - Coachable with a willingness to learn quickly - Experience in SaaS, startups, or home services is a plus but not required Benefits - $70,000 OTE (base salary + commission) - Accelerated career growth opportunities - Work directly with experienced startup and GTM leaders - Fast-growing AI company with strong market momentum - Flexible remote work environment - Health, dental, and vision benefits - PTO and company holidays Company Description Broccoli is building the AI operating system for home service businesses. We work with HVAC, plumbing, electrical, roofing, and other home service companies to help them capture more revenue using AI-powered voice and customer communication tools. Our AI assistants answer calls, book jobs, follow up with leads, and help contractors never miss another opportunity. We’re backed by top investors including YC and Khosla Ventures, growing rapidly, and helping hundreds of contractors modernize their front office operations.

• Build and expand relationships with executive decision makers • Own strategic enterprise opportunities from introduction through close • Develop partnerships across the home services ecosystem • Represent Broccoli at customer meetings, events, and industry conferences • Work closely with the founders on enterprise growth strategy • Help establish Broccoli as the leading AI platform for home services

• Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan. • Customize prompt flows and voice logic to match each business’s tone, processes, and goals. • Train owners and office managers on best practices, troubleshooting, and ongoing optimization. • Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days. • Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

• Answer how-to questions and troubleshoot issues with Broccoli's AI agents via tickets • Provide timely, accurate, and friendly support that puts the customer first • Become a deep product expert, both technically and in how our customers run their businesses • Collaborate with engineering to get bugs resolved • Surface recurring issues and feedback to the product and engineering teams