Role Description En GEA PERÚ (Grupo Especializado de Asistencia) estamos en búsqueda de ASESORES DE RETENCIÓN para brindar atención y/o fidelizar, retener y resolver los reclamos o solicitudes de los clientes que cuenten con servicio hogar por llamada o whatsapp con actitud, compromiso y ganas de crecer para unirse a nuestro equipo 100% remoto. Si tienes habilidades comunicativas, habilidad comercial y deseas estabilidad laboral, ¡esta oportunidad es para ti! - Horario laboral: 7:00 a.m. a 4:00 p.m / 8:00 a.m. a 5:00 p.m (ROTATIVO) - Descanso ROTATIVO entre JUEVES y DOMINGO. Qualifications - Tener laptop o PC propia para trabajar remoto - Contar con internet cableado mínimo 50 MBPS Benefits - Básico fijo: S/ 1200 - Bono de productividad hasta S/400 - Bono de Bienvenida: S/100 - Bono de Permanencia: S/210 - Bono de Asistencia Perfecta: S/200 - Pago de capacitación: S/120 - Capacitación remunerada: Duración de 6 días (Día 0 + 5 días virtuales) - Horario de capacitación: Lunes a sábado de 9:00 a.m. a 5:00 p.m. Company Description - Línea de carrera - Buen clima laboral - Pagos puntuales - Equipo que valora tu esfuerzo

The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process. The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands. This position is 100% remote and will support various markets, primarily in MA, ME, NH and RI. The ideal candidate will be able to work in Eastern time zone. Responsibilities: - Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. - Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments. - Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. - Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. - Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. - Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. - Regularly update and manage communication with all parties involved in the transaction. - Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience. Experience: - Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required. - Active real estate license in good standing, preferably in one of the states specified on the job posting. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: - Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. - People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. - Technical- ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools. - Analytical Thinking & Transaction Accuracy – able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity. - Process Management – able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing. - Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things. - Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. - Quality Assurance -demonstrates accuracy and thoroughness and monitors their own work to ensure quality. - Adaptability- the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient. - Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support. Anywhere is proud to offer a comprehensive benefits package to our employees including: - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays, Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World's Best Employers - Newsweek World's Most Trustworthy Companies - Ethisphere World's Most Ethical Companies

Role Description The Financial Specialist position is in the Administrative Office of the U.S. Courts, Department of Administrative Service, Financial Management Office (FMO), Financial Operations Division, Financial Accounting Branch, Reporting and Reconciliation Section. The FMO is responsible for financial management for the federal judiciary, including accounting, reporting, and investments. The Administrative Office of the U.S. Courts (AO), Department of Administrative Services, Financial Management Office (FMO), Financial Operations Division, Financial Accounting Branch, Reporting and Reconciliation Section (RRS) is seeking an experienced Financial Specialist to join its team. This position reports to the RRS Chief. RRS is responsible for the accuracy and validity of financial information in the Judiciary Integrated Financial Management System (JIFMS) and various Treasury systems, internal and external financial reporting, as well as meeting the business needs of financial operations and management programs of the judiciary. The successful candidate should have financial experience with a district or bankruptcy court or large probation office as well as expert knowledge and skills in providing analysis and recommendations over the broad spectrum of financial and operational management. - Supporting JIFMS and subsidiary financial system development activities to improve accounting practices for the courts, including configuration, requirements planning, user acceptance testing, and implementation efforts. - Liaising between the court finance community and the AO, including the assembling of focus groups and conducting meetings to ensure the practical application of policies and procedures and to provide training. - Assisting court units with accounting operations, including month end reporting, check cancellation identification, and case mapping. - Verifying systems assurance and data integrity for the central accounting system. - Analyzing and reconciling general ledger accounts detail transactions to ensure accuracy and integrity in JIFMS, including ensuring the accuracy of data in Treasury's Central Accounting Reporting system. - Researching and responding to courts and AO staff on policy and procedural issues related to Civil and Criminal Accounting Module and civil/criminal debt, including system configuration updates as required by statutory or policy changes, joint and several debts, assets forfeiture funds collections and disbursements, Automated Collections Register configuration, unclaimed funds transfers and disbursements, invested registry funds, and separation of duties resolution. - Participating in meetings with Office of General Counsel, Policy, Court Operations Division, and the Department of Justice to discuss debt matters. - Leading or assisting with projects to enhance productivity, effectiveness, and efficiencies of court and AO operations through the improvement of financial systems and financial management processes and procedures. Qualifications - Applicants must have demonstrated experience as listed below. - This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. - Specialized Experience: Applicants must have at least one full year (52 weeks) (preferably 3 years) of specialized experience which is in or directly related to the line of work of this position. - Specialized experience must demonstrate experience in ALL areas defined below: - Providing guidance on financial operations, reporting, and systems. - Performing account reconciliation of financial management data against various systems and sources to identify discrepancies, delinquencies, and abnormalities to take corrective action as appropriate. - Researching policy or procedural issues related to accounting operations or financial systems configuration updates required by statutory or policy changes.

Sr. Specialist, Customer Advocacy and Resources Education Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Sr. Specialist, Customer Advocacy and Resources Education is responsible for working with auto loan customers through various communication channels, who are experiencing long term hardships due to life circumstances, illness, bereavement, or other unforeseen circumstances. Based on past actions and future need of the customer, s/he will take a consultative approach in assisting them with personalized solutions to assist with their current auto loan. A successful CARE Team member will balance active listening, have empathy for our customers most in need of assistance, and be able to relate back how the resources we provide will impact their loan. The goal of the CARE Team is to ensure that we advocate and support customers most in need of assistance and provide education to help them get back on track and achieve their financial goals. - Communicate in an empathetic manner while obtaining all required information and provide exemplary customer service in a consultative fashion, whether over the phone, through email or other means of virtual communication. - Evaluate information provided by a customer to determine the best course of action. - Apply detailed knowledge of available loan modification and assistance tools and eligibility to provide the most appropriate solution to the customer. - Break down complex concepts in a manner that the customer can understand and check for customer understanding when explaining current account standing – concepts include, but are not limited to simple interest, loan modification, payment allocation, etc. - Thoroughly document the conversation and highlight key takeaways. - Act as primary point of contact for the customer once they are enrolled in a CARE Team aligned progra What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor's Degree or equivalent work experience: - Preferred. - 3+ Years Customer Advocacy or Service - Required. - 3+ Years Background in a consultative field or education role, such as educators, customer advocates, counselor, social worker, relationship manager, retention specialist, legal assistant, or similar backgrounds. - Preferred. - Strong interpersonal and communication skills to build trustworthy relationships with poise, tact and diplomacy. - Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues. - Ability to quickly build rapport with customers and get to root of conflict. - Ability to identify unique solutions that meets the customer’s needs within the confines of their individual circumstances. - Excellent customer service skills including an ability to follow-up to ensure closure of issues. - Demonstrates strong knowledge of auto loan products and account modification tools and services. - Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues. - Ability to maintain poise under pressure. - Excellent communication skills, both verbal and written forms. - Ability to multitask and work within multiple applications. - Ability to change direction as more information is provided. - Ability to take accurate notes and navigate computer applications, while speaking to customer over the phone. - Strong problem solving and critical thinking skills. Certifications: - No Certifications listed for this job. It Would Be Nice For You To Have: - Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. - Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $45,750.00 USDMaximum: $79,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.