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Client Support Manager
Location
United States
Posted
103 days ago
Salary
$85K - $90K / year
Seniority
Lead
Job Description
Client Support Manager
Blossom
Role Description The Client Support Manager leads a client-facing support team that serves credit unions, ensuring exceptional service delivery and robust technical execution. This role blends customer service leadership with fintech expertise, overseeing daily support operations, managing escalations, and championing continuous improvement across core, digital banking, and payments solutions. The ideal candidate possesses a deep understanding of credit unions' operational needs, excels in a SaaS environment, and is committed to driving measurable improvements in client satisfaction, product adoption, and service performance. Qualifications - Proven ability to lead and develop high-performing, service-oriented teams. - Proficient with support tools such as Jira, or similar platforms. - Proficient in Google Workspace or related software. - Strong troubleshooting ability in SaaS environments and complex technical workflows. - Excellent written and verbal communication skills, including the ability to translate technical issues for non-technical audiences. Requirements - Bachelor’s degree in Business, Information Technology, Finance, or a related field is preferred. - Over 5 years of customer support experience within fintech, SaaS, or financial services environments. - At least 2 years in a leadership or management capacity. - Three (3) or more years of experience supporting software solutions used by credit unions, banks, or other financial institutions. - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. Company Description
Job Requirements
- Proven ability to lead and develop high-performing, service-oriented teams.
- Proficient with support tools such as Jira, or similar platforms.
- Proficient in Google Workspace or related software.
- Strong troubleshooting ability in SaaS environments and complex technical workflows.
- Excellent written and verbal communication skills, including the ability to translate technical issues for non-technical audiences.
- Bachelor’s degree in Business, Information Technology, Finance, or a related field is preferred.
- Over 5 years of customer support experience within fintech, SaaS, or financial services environments.
- At least 2 years in a leadership or management capacity.
- Three (3) or more years of experience supporting software solutions used by credit unions, banks, or other financial institutions.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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