• Lead Level 1–3 application production support for QL Eligibility, Drug, Prescriber business customers, including monitoring, incident resolution, and proactive system health checks. • Analyze and troubleshoot complex application and systems issues; perform root cause analysis and implement long-term corrective actions. • Collaborate with engineering, product, QA, operations, and business teams to ensure timely and accurate resolution of production incidents. • Code fix, optimize, and improve existing codebases to enhance system reliability, stability, and scalability. • Perform debugging and validation across distributed application environments. • Handle Job failures, Batch processing, Job scheduling, and queues in DCU3 Mainframe Environment. • Participate in on-call rotations as needed to support critical production services. • Contribute to the technical roadmap, driving innovation and continuous improvement within the engineering ecosystem. • Document solutions, operational procedures, and knowledge-base articles to support cross-team learning and operational excellence.

• Design, build, and deliver high-quality features that drive customer and business impact • Work directly with customers to identify, ideate, and solve their most challenging problems • Collaborate cross-functionally with product, design, & GTM to turn complex problems into elegant, user-focused solutions • Balance iteration speed with long-term maintainability and system health • Continuously improve our tech stack, developer workflows, and reliability practices • Contribute to a supportive, growth-oriented engineering culture based on trust, learning, and excellence • Travel up to 25% of your time

• Support Cyber Operations Research and Development as the technical lead for production software development • Own the architecture, implementation, and delivery of the production pipeline • Lead a team of Senior Software Engineers in support of real world cyber operations • Establish and maintain disciplined software engineering practices • Collaborate with the program technical lead to translate research findings into production pipeline components

• Architect, implement, and optimize real-time streaming and media components using WebRTC, Mediasoup, FFmpeg, RTMP, and HLS • Design and maintain the video processing pipeline, focusing on quality, latency, and scalability • Collaborate with the team on full-stack application development using Node.js and Typescript to support the core media platform • Identify and troubleshoot complex issues related to media capture, encoding, transport, and playback across various platforms • Contribute to architectural decisions for streaming protocols, media servers, and cloud infrastructure • Write reliable, tested, high-performance media code and support continuous integration and deployment • Review code, share best practices, and mentor peers to strengthen the team’s technical culture • Stay informed on emerging development trends in the video/streaming space.