Blockskye

• Collaborate with key stakeholders to translate business needs into highly effective training curriculum • Develop impactful learning solutions to drive the performance and expertise of our front line travel team via e-learning and virtual instructor led training • Facilitate virtual training in partnership with our key stakeholders • Measure training effectiveness and provide feedback to business leaders on key successes and areas of opportunity for class participants • Maintain training content • Test new processes and technical releases, communicating necessary details to the intended audience • Support operational needs when not engaged in training sessions, including queue work and agent help desk support

• Design and develop robust full-stack applications — Node.js services and APIs on the server, and responsive, thoughtfully built interfaces on the client using Vue.js, Next.js, or similar frameworks. • Design and ship AI-native features end-to-end — LLM endpoints, retrieval-augmented generation (RAG) pipelines, tool/function calling, and agentic workflows — that meet the same bar for reliability, observability, and cost-efficiency as the rest of the platform. • Architect and optimize serverless systems on AWS (Lambda, S3, RDS, etc.). • Partner with design and product to turn ideas into crisp, accessible user experiences, and iterate quickly based on customer feedback. • Mentor mid-level and junior engineers and raise the bar through code review, design critique, and a strong team culture. • Collaborate with cross-functional stakeholders to translate business needs into technical solutions. • Monitor, debug, and improve system reliability, performance, and security — including the behavior and cost of AI components in production. • Participate in code reviews, design discussions, and continuous improvement initiatives, leveraging AI coding assistants to accelerate delivery without compromising rigor.

• Hands-on coding solving complex problems. • Design and evolve the overall software architecture for Blockskye’s core platform, ensuring scalability, maintainability, and performance across services. • Define and evolve the architecture for Blockskye’s AI systems — model selection, prompt orchestration, retrieval-augmented generation (RAG), tool/function calling, agent patterns, evals, guardrails, observability, and cost/latency management. • Architect for responsible AI: data governance for LLM workflows, PII handling, prompt-injection and hallucination defenses, and auditable decision trails for AI-assisted travel, payments, and expense transactions. • Lead the team’s adoption of AI-augmented engineering — setting standards for AI coding assistants (Claude Code, Cursor, GitHub Copilot) and agentic development workflows, and embedding them into architectural reviews and delivery. • Collaborate with engineering leadership and product stakeholders to translate business goals into robust technical solutions. • Define and enforce coding standards, architectural patterns, and system design best practices across engineering teams. • Provide hands-on guidance and mentorship to developers during system design, implementation, and code reviews • Lead architectural decision-making for major new initiatives, integrations, and platform enhancements. • Evaluate and select tools, frameworks, and third-party solutions aligned with business and technical requirements. • Partner with DevOps and Infrastructure teams to ensure highly available, secure, and observable cloud-native systems (primarily in AWS). • Create and maintain technical documentation for architecture diagrams, workflows, and system dependencies. • Contribute to system reliability and performance by identifying and resolving bottlenecks, inefficiencies, or architectural debt. • Participate in early-stage technical scoping and estimation for roadmap initiatives. • Drive the adoption of modern development practices such as microservices, event-driven architecture, and CI/CD. • Review and guide API design (REST, Webhooks, etc.) to ensure clean, consistent, and versioned interfaces across teams and external partners. • Help facilitate cross-team architectural alignment and knowledge sharing through regular design reviews and technical discussions. • Support compliance, security, and data governance requirements from an architectural perspective (e.g., data flow diagrams, access controls). • Stay current with emerging technologies, tools, and architectural patterns to inform long-term platform evolution. • Serve as a key thought partner in Blockskye’s transition from a startup architecture to an enterprise-grade platform.

Title: Corporate Travel Trainer Location: Fully Remote Remote Worker - United States Job Description: Description Overview Corporate Travel Trainer – Empower the Future of Travel with Blockskye Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry. The Corporate Travel Trainer will play a critical role in developing and executing training strategies, curriculum, and content for our Travel Team in collaboration with key travel partners. As Blockskye continues to expand and launch innovative solutions within the travel and expense industry, this role will ensure frontline travel professionals are fully equipped to deliver exceptional service and operational excellence. The Trainer will lead end-to-end training programs, including virtual instructor-led facilitation, new hire training, cross-training, and continuous development, ensuring the team’s sustained success. Responsibilities: - Collaborate with key stakeholders to translate business needs into highly effective training curriculum - Develop impactful learning solutions to drive the performance and expertise of our front line travel team via e-learning and virtual instructor led training - Facilitate virtual training in partnership with our key stakeholders - Measure training effectiveness and provide feedback to business leaders on key successes and areas of opportunity for class participants - Maintain training content - Test new processes and technical releases, communicating necessary details to the intended audience - Support operational needs when not engaged in training sessions, including queue work and agent help desk support Requirements - 5+ years corporate travel and customer service experience - Proficiency in all aspects of Amadeus GDS is essential - Strong understanding of current trends and research in adult learning with an in-depth understanding of online learning principles, technologies, and multimedia - Demonstrated ability to translate complex business processes/concepts into meaningful learning content - Prior experience delivering training within the travel industry - Excellent presentation and virtual facilitation skills, with a strong ability to engage remote learners - Strong organizational and leadership capabilities - Exceptional oral, written communication, and interpersonal skills - Ability to work independently, prioritize multiple tasks, and manage changing priorities, focusing on employee development and customer satisfaction - Demonstrated proficiency in problem solving, decision-making and project management - Highly motivated and passionate about coaching, customer service and travel - Flexible to support the working hours of a diverse remote team - Experience with e-learning authoring tools, such as Articulate and Adobe Captivate, is a plus Why Join Us? At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Title: Group Air Coordinator Location: Fully Remote Remote - United States Job Description: Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry. As a Group Air Coordinator, you will play a key role in supporting meetings, events, and group movements ranging from 10 to 5000+ travelers. You will liaise among the client, the internal operations team, and the KAYAK team to ensure all program requirements are accurately identified, operationalized, and communicated to facilitate superior service and a positive customer experience. Support will be provided to event planners and guest attendees throughout the entire process, including initial requirements definition, policy groups, guest profile management, and reconciliation support. This role is ideal for a detail oriented, GDS proficient professional who prioritizes logistics, service excellence, and the coordination of end-to-end group travel experiences. Success in this position requires working across various organizations to ensure all necessary planning and execution details for group movements are identified, documented, and actioned. This function demands strong communication, collaboration, attention to detail and organizational skills to effectively support client meeting programs and operational objectives. Responsibilities: Group Travel & Event Coordination: - Collaborate with meeting planners and budget owners to identify group/event requirements, understand policies, and consult on best practices - Provide communication, operational support and training as needed in the planning and execution of each meeting - Liaise with the various internal stakeholders to ensure all meeting and reporting requirements are built in the necessary tools and communicated to Operations Team Leaders and Workforce Management Teams for effective execution - Support event-specific air matrices, manifests, and reconciliation research and reporting to ensure transparency and financial accuracy - Support change management and service recovery planning in cases of travel disruption, event pivots or volume fluctuations - Serve as a subject matter expert on the event tools and associated processes with clients and internal partners - Support guest profile management and consultation in collaboration with our technology partners - Support virtual payments via Conferma for select guests Requirements - 5+ years in corporate travel with 3+ years in corporate group travel coordination and meeting planning - Proficient in a GDS (Amadeus preferred) and online booking / meeting tools - Exceptional oral and written communication skills, with a customer service-first approach - Strong relationship management and interpersonal skills; assertiveness and patience to juggle changing priorities and industry disruptions - Excellent organizational skills, attention to detail and ability to manage - Experience working with airline contracts, supplier communications and group travel policies - Advanced proficiency using Microsoft Office, Google Workspace and other administrative tools for data tracking, analyses and communication Why Join Us? At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

• Act as final point of escalation for counselor issues • Deliver structured coaching and performance observations • Monitor fulfillment queues and identify process improvements • Partner with multiple teams for project support

• Accurately and efficiently manage travel requests via multiple channels. • Deliver concierge-level consultation by providing personalized support. • Provide expert guidance on optimal routing, fares, and corporate policies. • Leverage problem-solving skills to proactively resolve travel challenges. • Maintain focus on quality, accuracy, and attention to detail. • Meet and exceed key performance indicators (KPIs). • Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations. • Thrive under pressure and adapt quickly to changing priorities.

• Lead and inspire a team of corporate travel counselors and operational support staff, fostering a culture of accountability, collaboration, and innovation. • Act as a coach and mentor, developing team members through regular performance reviews, one-on-one coaching, and training initiatives. • Promote transparency and open communication, ensuring alignment between business objectives and team priorities. • Create a positive and adaptable work environment, encouraging flexibility and a problem-solving mindset. • Evaluate existing workflows, and drive process improvements that reduce inefficiencies and improve service quality. • Identify and implement automation and technology-driven solutions to streamline operations. • Partner with leadership to develop and execute strategic initiatives that support operational scalability and long-term success. • Analyze data, performance metrics, and customer feedback to identify opportunities for innovation and increased efficiency. • Ensure compliance with company policies, industry regulations, and client-specific requirements while maintaining operational flexibility. • Act as a strategic partner to internal stakeholders, ensuring operational decisions align with client needs and business goals. • Serve as an escalation point for complex service issues, proactively resolving challenges with a customer-first approach. • Work closely with Account Management to ensure seamless communication and alignment between client expectations and service delivery. • Build strong relationships with external vendors and partners to enhance operational efficiency. • Use data-driven analysis to anticipate challenges and drive strategic improvements that enhance productivity and cost-effectiveness. • Continuously monitor key performance indicators (KPIs) and adjust strategies to drive performance improvements.

• Overseeing the daily operations of the Information Technology (IT) Helpdesk team. • Ensure timely and effective resolution of technical issues. • Manage the IT managed service provider, maintain service level agreements (SLAs). • Contribute to the continuous improvement of IT support processes and infrastructure. • Work with the MSP on staffing, scheduling, and workload distribution to ensure adequate coverage and efficient service delivery. • Define and track key performance indicators (KPIs) and service level agreements (SLAs) for helpdesk operations. • Oversee the ticketing system to prioritize, track, and resolve all incoming support requests (phone, email, slack). • Ensure prompt and accurate resolution of technical issues across hardware and software. • Develop, implement, and maintain helpdesk procedures, standards, and best practices. • Manage the escalation process for unresolved issues, ensuring effective communication and collaboration with higher-tier support teams or external vendors. • Maintain an up-to-date inventory of IT assets and manage equipment lifecycle (procurement, deployment, disposal). • Manage onboarding and offboarding procedures and processes. • Serve as an escalation point for complex or critical technical problems. • Stay current with emerging technologies and industry best practices. • Develop and maintain a comprehensive knowledge base, including self-service documentation, troubleshooting guides, and FAQs for common issues. • Participate in the planning and execution of IT projects, ensuring the helpdesk team is prepared to support new systems and applications. • Champion a customer-centric approach to support, ensuring all users receive professional, courteous, and timely assistance. • Monitor user satisfaction and implement initiatives to improve the overall service experience. • Communicate planned outages, system updates, and critical information to end-users effectively.

• Provide concierge-level travel consultation for executive level travelers across multiple channels (phone, email, chat), ensuring a seamless, high-touch service that exceeds expectations. • Accurately manage complex international bookings and exchanges, leveraging native GDS processes (Amadeus) to ensure compliant and cost-effective solutions. • Operate independently during after-hours coverage shifts, including evenings, weekends and holidays. • Deliver impeccable attention to detail in all aspects of service, including profile updates, fare selection, ticketing and post-booking support. • Proactively communicate with travelers, arrangers and teammates to ensure service continuity, accurate trip execution, and aligned expectations. • Take full ownership of the end to end travel experience - from initial request through trip completion and issue resolution - without the need for micromanagement. • Support and collaborate closely with peers in a small, highly dependent team environment; adapt to shift changes, share knowledge and support teammates when needed. • Meet and exceed KPIs related to accuracy, quality and traveler satisfaction. • Adhere to company standards regarding tool utilization, workflow processes, and attendance expectations. • Thrive under pressure, adapting quickly to changing priorities and unexpected challenges.