About us Founded in 2015 in Athens, Greece, Welcome redefines the way people travel by going above and beyond the commoditized transfer service and being the first company to deliver a complete, personalised, in-destination travel experience. From the moment a traveler arrives at a new destination, until their return journey home, Welcome accommodates all their travel needs, including transfers, sightseeing trips, and local information, in the easiest, friendliest, and most personalised way possible. Welcome's drivers are experts in the area and share their local know-how to make travellers feel at home wherever they are. The company has also introduced contactless rides, thorough cleaning protocols, and protective equipment to make every journey safe. Being a travel tech startup, Welcome continues to grow and scale its operations and is quickly becoming a global category leader for in-destination travel services. - One of the highest-rated global transportation companies with a rating of 4.9/5 stars. - Expanded from 200 destinations last year to 350, achieving our ambitious 2024 growth target. - Over 4,000 travel partners including 2,500 hotels, numerous vacation rentals, and travel agents, adding 50+ new ones every month. - Over 2.5 million happy travellers every year. ⭐️ If you want to dive deeper into the awesomeness of Welcome's culture, click on  to check our TikTok account.⭐️ The Team We are a group of vibrant, diverse people who love travelling and never settle on quality. Each one of us didn’t join Welcome by chance and believes deeply in what Welcome is trying to achieve, so we work relentlessly to make that happen. We challenge common logic, focus on design, put simplicity and usability first, and create memorable experiences. We keep learning and exploring better ways to serve our community and grow personally and professionally in our respective fields. We stay humble along the way, with a “pay it forward” mentality, but with big and bold goals. As a Destination Owner, you’ll be responsible for the day-to-day operational performance, driver engagement, and local health of one or more destinations within our network. You’ll own the outcomes — ensuring your destinations deliver on key operational KPIs such as fulfillment, quality, and efficiency — while maintaining close connections with the driver community and gathering insights from the field. You’ll work closely with your Regional Destination Operations Manager and central teams to ensure each destination runs smoothly, is correctly configured, and reflects local realities in pricing, capacity, and product decisions. This role requires a balance of analytical thinking, local problem-solving, and strong relationship management. Responsibilities - Own destination performance: Monitor and improve key KPIs (GFS, Great Rides %, Cost Efficiency, Supply Price Awareness Rate). Identify trends and root causes, and take proactive actions to keep destinations healthy. - Maintain operational setup: Ensure destination configurations (rings, routing, assignment/removal rules) are accurate, up to date, and aligned with company standards. - Gather and structure local insights: Capture reliable intelligence on pricing, driver costs, competitor pay, regulations, and community sentiment. Feed structured insights to the regional and central teams to influence pricing and capacity decisions. - Engage the driver community: Build visibility and trust with local drivers. Identify and manage ambassadors, collect feedback, and run initiatives to improve utilization, retention, and satisfaction. - Drive local initiatives: Organize and execute incentive campaigns, driver quests, or reactivation pushes. Track results and share learnings with the broader team. - Ensure compliance and quality: Monitor adherence to local regulations and company standards. Flag potential risks and take corrective actions quickly. - Adopt and champion new features: Support the rollout of new operational or product features, monitor adoption, and measure impact on local performance. - Collaborate cross-functionally: Act as the on-the-ground link between local operations, regional leadership, and central functions — ensuring alignment and fast issue resolution.

• Lead the end-to-end setup of a new BPO team for a newly onboarded client, from planning to go-live. • Define operational requirements together with internal stakeholders and the client (headcount, skills, KPIs, SLAs, workflows). • Partner with the Recruitment team to hire, onboard, and ramp up agents and Team Leads according to project timelines. • Design and implement processes, playbooks, and quality standards to ensure consistent and scalable service delivery. • Own the initial stabilization phase post-launch, identifying risks early and driving fast, effective solutions. • Set performance targets, monitor KPIs, and introduce reporting structures from day one. • Act as the main operational point of contact for the client, building trust and long-term partnership. • Manage escalations and ensure service levels are met while the operation scales. • Continuously optimize workflows, staffing models, and performance as the team grows. • Build a strong team culture focused on accountability, engagement, and continuous improvement.

Job Title: Market Operations Senior AnalystDepartment: Market OperationsReports to: Senior Manager of Market AnalysisEffective Date: January 2026Location: RemoteTravel: Up to 15% POSITION PURPOSE: This is a full-time, exempt position reporting to the Senior Manager of Market Analysis. The Market Operations Senior Analyst will use quantitative reasoning, problem solving, operations research methods, and programming skills to assist the market operations team in hedging strategies (physical and financial products) and optimizing battery energy storage system dispatch across the Key Capture Energy fleet. Responsibilities may include developing algorithmic hedging and energy trading strategies, strategizing day-to-day power market operations, troubleshooting market operations in real-time, building/editing mathematical models that represent battery energy storage system operation, building reports summarizing performance of trading strategies, and direct analytical or coding projects. The ideal candidate is a create problem solver with the technical skills to independently manage projects from the brainstorm phase through to a final work-product with limited oversight. KEY RESPONSIBILITIES: - Build and maintain algorithmic hedging strategies to support physical BESS operations and maximize portfolio value. - Lead the build-out of automated power market bidding/trading strategies using Python and SQL and champion new feature development to drive PNL improvements. - Support the day-to-day management of company assets, including via bid submission, code debugging and on-call responsibilities. - Understand factors impacting electricity prices and collaborate with the team to improve price forecasts, bidding and hedging models. Development and assess new models as necessary to improve PNL. - Analyze and manipulate datasets in MS SQL Server. Collaborate with the development team to support the build-out of necessary infrastructure for analytics work. - Identify gaps in analytical reports and dashboard tools and build new Power BI dashboards that transform data into information that informs market decisions and fills identified needs. - All other duties as required. - All other duties as required. WORK EXPERIENCE & REQUIREMENTS: - 3+ years of energy industry or analytical experience; IPP or utility experience with a background in hedging physical operations preferred. - Strong fundamental understanding of daily energy market operations in various jurisdictions. - Bachelor's degree in: engineering, math, economics, computer science, chemistry, physics, finance, business, or related field; Master's degree preferred - Interest in clean energy and power markets - Experience programming in Python or other mathematical programming languages. Exposure to mathematical optimization a plus. - Experience working with large data sets a plus. - Very motivated self-starter - Strong organizational and time-management skills Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer

• Drive the systems and processes behind Pearl Health’s growth engine • Own territory planning, pipeline forecasting, contracting, and provider onboarding • Design and implement CRM architecture (via Hubspot) improvements • Stand up deal pipeline forecasting infrastructure and management dashboards • Own our CRM system (currently Hubspot), including data architecture, data management, data governance and system integrations • Own our contracting system (currently Iroclad), including workflow design, property mapping, bulk contract creation, system integrations, and troubleshooting