• Serve as the primary clinical applications resource for customers throughout onboarding, implementation, and ongoing platform utilization. • Build trusted relationships with physicians, nurses, clinical staff, administrators, and operational stakeholders. • Conduct customer training sessions and provide ongoing education to support successful user adoption. • Assess clinical workflows and recommend best practices for platform utilization and optimization. • Partner with customers to identify operational challenges and align software capabilities with clinical and business objectives. • Investigate and document user-reported application issues and coordinate resolution with Product and Engineering teams. • Translate customer feedback and workflow requirements into actionable recommendations for internal stakeholders. • Support application configuration, user setup, workflow customization, and platform optimization activities. • Monitor customer engagement and proactively identify opportunities to improve adoption, utilization, and satisfaction. • Collaborate with Product, Engineering, Clinical, and Customer Success teams to ensure a seamless customer experience. • Assist with implementation planning, go-live support, and post-deployment follow-up activities. • Serve as an advocate for customers while balancing organizational goals and product strategy.

• Diagnose, troubleshoot, and repair MRI RF coils including head, spine, body, extremity, and phased-array coils • Perform detailed electrical, mechanical, and RF diagnostics to isolate component-level failures • Repair and recondition coils to meet or exceed OEM performance standards • Conduct functional testing and quality assurance using coil testing equipment and signal verification tools • Maintain accurate service documentation and repair records • Support preventive maintenance initiatives and assist with coil inventory management • Collaborate with MRI technologists, biomedical staff, and engineering teams to reduce equipment downtime • Identify recurring failure trends and provide recommendations for process or repair improvements

**Key Responsibilities** - Provide hands-on clinical support during procedures, ensuring proper product use and optimal outcomes - Train physicians, nurses, and hospital staff on product usage through in-services and ongoing education - Partner with sales leadership and territory teams to support account growth and product adoption strategies - Assist with onboarding new accounts and ensuring a smooth implementation process - Support lead generation efforts, including re-engagement of inactive accounts and participation in customer meetings - Coordinate and support regional educational programs such as peer-to-peer events, dinners, and clinical workshops - Build strong relationships with key stakeholders to drive long-term utilization and advocacy

• Collaborating with a multidisciplinary team of care providers (including MDs, Dietitians) to provide a comprehensive and coordinated approach to member care • Utilize evidenced-based clinical interventions (including but not limited to Cognitive Behavioral Therapy, relaxation strategies, Motivational Interviewing, Acceptance and Commitment Therapy, psychoeducation, and gut directed hypnotherapy) • Complete biopsychosocial assessments to design and implement relevant and concrete goals that support clients in achieving meaningful outcomes related to their GI condition(s). • Initiate and maintain health records and encounters in electronic health record and comply with guidelines outlined within company clinical protocols and other related manuals. • Participate in professional training activities to maintain licensure and advance knowledge base • Participate in clinical coordination meetings with other care team members • Contribute to company wide development of psychological best practices and feedback to share your professional experience with other team members and further improve member experiences