Bizagi

Role Description The purpose of this role is to provision, monitor, support, and maintain the Microsoft Azure platform in order to offer the best service for the clients with PaaS services. We are looking for a Cloud Administrator, with 2 or more years of experience working with Microsoft Azure / AWS, and at least 2 years managing Microsoft Services. The working hours are from 10pm to 6am, Monday to Friday. Key Tasks & Accountabilities - Participate in the implementation of the necessary resources in AZURE to support, monitor and operate Cloud platforms. - Support, monitor and operate the Microsoft Azure platform. - Use the best practices of the Cloud service operation for an excellent operation in the service. - Work closely with the security and development team to ensure the correct operation of the platform. - Perform daily activities for administration, provisioning of environments, troubleshooting and maintenance for cloud platform. - Work closely with the cloudops team to guarantee 24x7 monitoring, control and support for the whole infrastructure. - Fulfil all the steps of the processes issued by the area. Qualifications - Proven track record managing and giving support to Microsoft Azure platforms. - Experience using monitoring Tools (Grafana preferably). - Azure Cloud services best practices. - ITIL knowledge. - Process documentation. - Ability to implement/support cloud infrastructure designs provided by architects. - Ability to follow best practices to secure cloud applications and data against theft, loss, or other disasters. - Proficient working with other teams to have the best quality in the service. - Analytic skills. - Understands the value of time and manages this with high discipline. - Highly energetic and self-starter. - Problem resolution and creative thinking skills. - Preferably intermediate level of English.

Role Description Buscamos un fullstack developer con conocimiento en .NET y Angular para unirse a nuestro equipo de desarrollo. Sera responsable de crear software escalable y de alta calidad, utilizando .NET y Angular como principales tecnologías. Trabajarás en todas las fases del desarrollo, desde el diseño hasta la implementación. Tener conocimientos en Azure, suma al perfil! Responsibilities - Participar en el diseño y la creación de software escalable y de alta calidad. - Escribir código limpio y funcional en el frontend y el backend, utilizando .NET y Angular. - Desarrollar y gestionar bases de datos y aplicaciones bien funcionales. - Escribir APIs efectivas para conectar el frontend y el backend. - Probar y depurar diversas aplicaciones de .NET y Angular. - Solucionar problemas, depurar y actualizar el software. - Crear configuraciones de seguridad y protección de datos. - Apoyo en las migraciones del producto a versiones cloud. - Colaborar con equipos de soporte y operaciones para analizar y solucionar problemas en ambientes productivos. Requirements - Experiencia en el desarrollo de aplicaciones web y móviles. - Conocimiento profundo de .NET y Angular como frameworks principales de desarrollo. - Conocimiento de múltiples lenguajes y librerías de frontend (por ejemplo, HTML/CSS, JavaScript, XML, jQuery) y backend (por ejemplo, C#, Java, Python). - Conocimiento de bases de datos SQL Server. - Experiencia trabajando con servicios REST. - Manejo de sistema de control de versiones (GIT). - Capacidad para documentar definiciones y procesos de desarrollo. Desired Requirements - Experiencia de trabajo en entornos de Azure. - Experiencia en proyectos de automatización. Skills - Comunicación clara: Nos encanta cuando puedes explicar tus ideas técnicas de forma sencilla y conectar con otros, sin importar el nivel de experiencia. - Trabajo en equipo: Aquí nadie trabaja solo. Compartimos, aprendemos juntos y celebramos los logros como equipo. - Aprendizaje continuo: El mundo del desarrollo cambia rápido, y nos gusta estar al día. Tendrás espacio para explorar, proponer y crecer. Esperamos que seas proactivo en tu desarrollo, que busques activamente nuevas formas de aprender y que te mantengas al día con las tendencias tecnológicas. - Pensamiento lógico y atención al detalle: Nos gustan las soluciones bien pensadas. Valoramos tu capacidad para analizar problemas con enfoque, cuidar la calidad del código y considerar cómo cada parte impacta el sistema completo. Remote Work Tienes la opción de trabajar remoto! Así que si estas fuera de Bogotá, no dudes en aplicar!

Bizagi is at the forefront of the rapidly growing enterprise automation and AI market. We’re hunting for top talent across regions to find innovative people that are eager to make an impact. Our name stands for Business Agility, and we help organizations adapt to a fast-changing world by embedding AI into operations through business orchestration. AI is everywhere, but without a solid foundation, it can’t deliver ROI. Bizagi bridges that gap—connecting AI to end-to-end processes and measurable outcomes to ensure real results. Companies use Bizagi to automate processes, build low-code apps, and integrate systems. Now, they’re adding our AI Agents, Workers, and Assistant in just weeks. Trusted by leaders like DHL, Unilever, and Old Mutual, Bizagi powers daily operations and transforms how business gets done. What is it like to work at Bizagi? Founded in LATAM, we’re a global company with strong presence in EMEA and growing in NAM. We’re proud of our diverse culture, world-class leadership, and incredible team. At Bizagi, you’ll make a real impact, grow professionally, and enjoy the journey. We value innovation, collaboration, and accountability—and we support flexibility and work-life balance. Diversity, inclusion, and mutual respect are part of who we are. Join us and discover the best work of your career at Bizagi. What We Are Seeking As a Support Engineer, you will provide technical assistance to large enterprise customers who rely on our platform. Your role includes diagnosing and resolving complex software issues, ensuring seamless integrations, and supporting customer specific implementations. To excel in this position, you must combine strong technical expertise with agility and a customer centric mindset, delivering high-quality solutions while keeping the customer and end-user experience as the top priority. ‑specific implementations. To excel in this position, you must combine strong technical expertise with agility and a customer‑centric mindset, delivering high‑quality solutions while keeping the customer and end‑user experience as the top priority. Key Tasks & Accountabilities - Understand, troubleshoot, analyze, and resolve software issues reported by clients and/or staff - Apply and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions - Always provide outstanding customer experience by being in contact with customers and providing timely and effective updates. - Work with Engineering and QA to develop and implement fixes. - Create case summaries, root cause analysis, and documentation. - Assists with installation, setup, configuration, and troubleshooting of software products. - Evaluate customer specific flows and processes - Detect and solve common identified mistakes over the implemented (productive) modules of customer - Provide on-going support for product and functionality definitions Requierements - Bachelor's degree in systems engineering, Computer Science, or related field (Electronic Engineering acceptable). - Basic proficiency in .NET, SQL, HTML, and JavaScript — must be able to read and understand code. MANDATORY - 3–5 years of experience supporting Enterprise Software customers as part of a Customer Oriented R&D team or highest tier support.‑Oriented R&D team or highest‑tier support. - 3–5 years of experience analyzing, developing, and improving processes by creating technological solutions for customers or internal stakeholders. - Advanced English level (B2–C1) is mandatory - Knowledge of Azure or AWS (Nice to Have) — general understanding of how the environment works, their components, and overall cloud operation. - Exceptional proactivity and strong analytical thinking skills. - Experience working with global and distributed teams. - Willing and able to participate in a global 24/7 support rotation. - Strong team player with a collaborative mindset. - Consistently focused on preventing issues from reoccurring (problem prevention mindset).‑prevention mindset). - Clear and effective written and oral communication. #LI-REMOTE 📍 You can work remotely! If you are not located in Bogotá, feel free to apply.

Role Description As a Support Engineer, you will provide technical assistance to large enterprise customers who rely on our platform. Your role includes: - Diagnosing and resolving complex software issues - Ensuring seamless integrations - Supporting customer-specific implementations To excel in this position, you must combine strong technical expertise with agility and a customer-centric mindset, delivering high-quality solutions while keeping the customer and end-user experience as the top priority. Qualifications - Bachelor's degree in systems engineering, Computer Science, or related field (Electronic Engineering acceptable) - Basic proficiency in .NET, SQL, HTML, and JavaScript — must be able to read and understand code (MANDATORY) - 3–5 years of experience supporting Enterprise Software customers as part of a Customer Oriented R&D team or highest tier support - 3–5 years of experience analyzing, developing, and improving processes by creating technological solutions for customers or internal stakeholders - Advanced English level (B2–C1) is mandatory - Knowledge of Azure or AWS (Nice to Have) — general understanding of how the environment works, their components, and overall cloud operation - Exceptional proactivity and strong analytical thinking skills - Experience working with global and distributed teams - Willing and able to participate in a global 24/7 support rotation - Strong team player with a collaborative mindset - Consistently focused on preventing issues from reoccurring (problem prevention mindset) - Clear and effective written and oral communication Requirements - 3–5 years of experience supporting Enterprise Software customers - 3–5 years of experience analyzing and improving processes - Advanced English level (B2–C1) - Proficiency in .NET, SQL, HTML, and JavaScript Benefits - Remote work opportunity

• Drive outbound prospecting efforts across German-speaking and EMEA enterprise accounts through phone, email, and social channels • Research and identify key decision-makers within target organizations and tailor outreach to their business challenges • Create qualified sales opportunities by articulating the value of Bizagi’s AI-powered process automation platform • Collaborate closely with Account Executives to develop account strategies and transition qualified opportunities into the sales pipeline • Maintain accurate activity and pipeline data using tools such as LinkedIn Sales Navigator, Outreach, and CRM systems • Represent Bizagi professionally in all customer interactions, positioning the company as a trusted partner in digital transformation.