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Bizagi

Rapidly build cloud apps with a low-code process automation platform

Support Engineer L1

Location

Worldwide

Posted

65 days ago

Salary

0

Seniority

Mid Level

Job Description

Support Engineer L1

Bizagi

Role Description As a Support Engineer, you will provide technical assistance to large enterprise customers who rely on our platform. Your role includes: - Diagnosing and resolving complex software issues - Ensuring seamless integrations - Supporting customer-specific implementations To excel in this position, you must combine strong technical expertise with agility and a customer-centric mindset, delivering high-quality solutions while keeping the customer and end-user experience as the top priority. Qualifications - Bachelor's degree in systems engineering, Computer Science, or related field (Electronic Engineering acceptable) - Basic proficiency in .NET, SQL, HTML, and JavaScript — must be able to read and understand code (MANDATORY) - 3–5 years of experience supporting Enterprise Software customers as part of a Customer Oriented R&D team or highest tier support - 3–5 years of experience analyzing, developing, and improving processes by creating technological solutions for customers or internal stakeholders - Advanced English level (B2–C1) is mandatory - Knowledge of Azure or AWS (Nice to Have) — general understanding of how the environment works, their components, and overall cloud operation - Exceptional proactivity and strong analytical thinking skills - Experience working with global and distributed teams - Willing and able to participate in a global 24/7 support rotation - Strong team player with a collaborative mindset - Consistently focused on preventing issues from reoccurring (problem prevention mindset) - Clear and effective written and oral communication Requirements - 3–5 years of experience supporting Enterprise Software customers - 3–5 years of experience analyzing and improving processes - Advanced English level (B2–C1) - Proficiency in .NET, SQL, HTML, and JavaScript Benefits - Remote work opportunity

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