Title: Customer Success Manager (Bilingual) - Energy & Commodity Markets (Sept Start) Location: Houston United States Argus is a fast-growing global B2B media company providing essential information to the energy and commodities industries. We’re looking for a proactive candidate to join our Sales team where you will rapidly build an understanding of our business and help to grow our customer base and revenue. As Customer Success Manager, you will be responsible for ensuring our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support which is achieved through liaising closely with the Sales, Finance, Technology and Editorial teams where necessary to resolve issues. You actively seek opportunities to embed and grow usage of our services through direct client interactions. What you will be doing - Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers. - Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line - Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets. - Educate clients on how to maximize the value they receive from a relationship with Argus Media - Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction - Provide excellent customer experience to Argus customers from smooth on-boarding to resolving queries within the desired service level agreement; - Utilize the CRM, to track accounts throughout their subscription lifecycle, analyze client usage trends and identify tactics to drive growth and protect revenues; - Accurately maintain customer, user records and client engagement activity efficiently; - Participate in client engagement initiatives to increase client retention and account penetration; - Travel as required within the region - Gather competitor intelligence; - Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings; - Attend and coordinate marketing presence at relevant industry conferences/events and dedicated client events to increase awareness of Argus platforms and content. What we’re looking for - Experience working in customer success\service or sales environment - Experience of working with stakeholders across the organization - Must be flexible with the ability to work effectively and collaboratively in a team-oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships - Highly organized with strong attention to detail - Experience using databases or sales processing systems - Good knowledge of Microsoft Excel - Excellent communication, interpersonal and relationship building skills - Strong coordination and time management skills with the ability to meet deadlines - Able to work as part of a team - Proficiency in English and Spanish is required, additional languages such as Portuguese are a plus What’s in it for you Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success. - Competitive salary and company bonus scheme - Group medical, dental and vision plans - Company paid short term and long term disability and life insurance plan - Group 401(k) safe harbor retirement plan with a 6% company match - 20 vacation days your first year, up to a maximum of 30 days - Subsidized gym membership - Extensive internal and external training For more details about the company and to apply please make sure you upload your CV via our website: www.argusmedia.com/en/careers/open-positions.  Argus Media is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us. This email is provided exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be returned. Messages sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. By submitting your job application, you automatically acknowledge and consent to the collection, use and/or disclosure of your personal data to the Company. Department Sales Locations Houston Remote status Hybrid

Role Description Be a lasting part of someone's career story. For experienced leaders and mentors in the skilled trades, this role is about staying connected to the workforce long after training ends. You'll work directly with graduates, employer partners, and our education team — turning career starts into long-term success. - Support graduates through professional and personal development as they begin and grow in their careers - Build and maintain strong relationships with industry partners and key employer leaders - Develop action plans to help learners overcome challenges and stay on track - Collaborate with the WorkforceLinc Education Team on program support and continuous improvement - Maintain clear communication, documentation, and learner progress tracking - Help create positive outcomes for both graduates and employer partners - This is hands-on mentorship — not passive check-ins Qualifications - 5+ years of leadership or management experience - Background mentoring, coaching, or developing technicians in the skilled trades - Strong communication and relationship-building skills - Ability to lead with professionalism, empathy, and accountability - Comfortable working remotely with occasional travel - Proficient with Microsoft Office Suite (Teams, Excel, Word, Outlook) and other platforms - No formal coaching certification required — experience and genuine investment in people matter most Requirements - Experience in training, workforce development, or vocational education (Nice to Have) - Familiarity with Learning Management Systems (Nice to Have) Benefits - Medical, Dental, Vision - Life & Disability Insurance - 401(k) with company match - Paid Time Off & Holidays - Professional development and advancement opportunities - Stability with an established institution (75+ years) Company Description At WorkforceLinc, we're committed to empowering technicians and partners through innovative training solutions. Learn more at www.workforcelinc.com

• High-Velocity Customer Communication Act as the First Line of Response: Serve as the primary point of contact for e-commerce merchant partners, providing immediate, high-touch support via Slack (primary) and email (secondary). • Maintain the "5-Minute Standard": Monitor all shared customer channels during business hours to acknowledge every message within 5 minutes with a clear, warm response. • Uphold Brand Voice: Ensure all communications are professional, empathetic, and consistent with Nostra’s friendly and reliable tone. • Incident Management & Triage End-to-End Jira Lifecycle: Create detailed Jira tickets for every bug, feature request, or issue. Ensure all tickets include vital context: customer name, product area (Edge Delivery / Protect / ID), severity, and reproduction steps. • Intelligent Escalation: Triage incoming issues based on urgency—immediately flagging P0 (Site-Down) issues to Engineering via Slack while ensuring P1 (Functionality) issues are assigned within the same business day. • Ownership & Momentum: Keep tickets moving by following up with the engineering team when tasks stall, ensuring no customer-reported issue "falls through the cracks." • Onboarding & Implementation Support Guide the Merchant Journey: Walk new merchants through the onboarding checklist, including kickoff scheduling, technical setup tracking, and A/B test launch coordination. • Technical Provisioning: Execute specific technical tasks such as creating TXT records via the Nostra portal and coordinating confirmations with the sales and implementation teams. • Milestone Tracking: Maintain the onboarding tracker for all active accounts to ensure customers hit their go-live milestones on schedule. • Reporting & Operational Health Daily Syncs: Provide a "standup-style" daily update in internal Slack channels to highlight urgent items or in-flight tasks. • Weekly Digests: Prepare and deliver a Friday report covering tickets opened/closed, onboarding statuses, and any flagged customer health concerns. • CRM Maintenance: Keep a real-time "Customer Health Snapshot" updated within HubSpot or shared internal sheets to ensure the leadership team has full visibility.

• Map business processes to Dynamics 365 CRM capabilities. • Configure CRM modules (Sales, Customer Service, Marketing). • Customize CRM using JavaScript, HTML, and Plugins. • Design and implement Workflows, Custom Actions, and Business Rules. • Develop and deploy PCF (PowerApps Component Framework) controls. • Work with Virtual Tables to integrate external data sources. • Build and maintain Canvas Apps for tailored user experiences. • Integrate CRM with other systems using Web APIs and Azure services. • Optimize the use of out-of-the-box features and identify areas for custom development. • Document technical specifications, configurations, and user guides.