Role Description We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment. - Deliver exceptional customer service to end users via phone and email. - Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. - Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices. - Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving. - Monitor, diagnose, and troubleshoot network and server issues. - Deploy and manage antivirus solutions, backups, and applications. - Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters. - Perform website and DNS administration tasks. - Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V. Qualifications - Strong time-management, prioritization, multi-tasking, and problem-solving abilities. - Exceptional critical, analytical, and strategic thinking. - Strong command of the English language, with the ability to communicate effectively with US-based clients. - Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025). - Experience with Microsoft O365 administration. - Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix). - Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred). Requirements - Minimum of 1 year in a Managed Services IT environment preferred. - Bachelor’s degree in a technical field (preferred) or equivalent experience. - Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus. Benefits - Competitive salary based on experience. - Certification training opportunities. - Health and dental insurance. - Paid vacation. - Simple IRA with employer match. Company Description BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. Join us and grow with BitByBit! If you’re a tech enthusiast eager to enhance your skills and make a meaningful impact, apply today!