Big League Movers

• Build and manage a monthly content calendar across Instagram, TikTok, Facebook, YouTube Shorts, Google Business Profile, Nextdoor, and LinkedIn • Align content with seasons, local events, and promotions • Maintain consistent posting cadence across platforms • Shoot, edit, and produce short-form videos, reels, before/after content, and photos • Write compelling captions and ad copy that convert • Design graphics using Canva Pro, Adobe Express, or similar tools • Respond to comments, DMs, and reviews promptly and on-brand • Engage with local Boston communities, creators, and businesses • Track and report weekly performance and monthly strategy insights • Monitor growth, engagement, reach, video views, and leads • Use data to optimize and pivot content strategies • Develop and maintain a consistent brand voice: approachable, hardworking, and Boston-proud • Ensure all content and interactions reflect the brand

• Edit long-form YouTube videos (recipes, podcasts, and branded content) from provided footage • Cut long-form content into engaging 60-second short-form videos for Reels, TikTok, and YouTube Shorts • Create 3–4 short-form clips per recipe video, optimized for engagement and vertical platforms • Edit full podcast episodes (both video and audio formats) • Produce 3–4 short-form clips per podcast episode for social distribution • Add subtitles/captions to all short-form content • Incorporate clear CTAs (e.g., subscribe, follow) into long-form videos • Ensure all edits align with brand tone, style, and pacing • Manage file workflows via Dropbox, keeping projects organized and easy to access • Deliver all final assets on time and consistently

• Manage vendor bills and client invoices • Track payments and reconcile bank statements • Maintain organized and accurate financial records • Flag discrepancies or duplicate charges • Track payroll data using assigned systems • Ensure accurate and timely submissions • Monitor expense reimbursements • Reconcile accounts in QuickBooks Online • Prepare monthly financial summaries • Identify errors, gaps, or anomalies before final reporting • Maintain clean ledgers and documentation • Review recurring expenses and subscriptions • Support cost-efficiency efforts

• Daily Management and Proactive Support: Calendar and Schedule Management: Oversee and prioritize the CEO’s calendar, blocking time for high-priority tasks, scheduling meetings, and ensuring the CEO is fully prepared for each day. • Email and Communication Oversight: Sort, prioritize, and respond to emails and messages, filtering essential information to keep the CEO focused and eliminating routine communication distractions. • Daily Check-Ins and Task Planning: Conduct a daily check-in with the CEO to review priorities, set action items, and address any immediate needs, keeping both the CEO and the team on track. • Self-Directed Task Identification: Identify Areas to Add Value: Proactively seek out tasks or projects that align with business goals, whether improving internal processes, coordinating with team members, or streamlining workflows. • Manage and Anticipate Owner’s Needs: Track ongoing projects, follow up on open items, and keep the CEO informed on key updates and deadlines without needing reminders. • Invoicing & Accounts Support: Send out invoices promptly and accurately, monitor invoice status and ensure payments are received, follow up on unpaid invoices (e.g., after 1 week), maintain detailed and organized invoicing records with clear notes (e.g., date sent, follow-ups required), assist with tracking company expenses and maintaining financial spreadsheets.

• Respond to customer inquiries via phone, email, live chat, or messaging platforms. • Assist with order status, product information, billing questions, and issue resolution. • Maintain accurate records of interactions and follow up to ensure customer satisfaction. • Identify issues, troubleshoot problems, and escalate to the appropriate department when necessary. • Proactively resolve customer complaints or concerns, using good judgment and empathy. • Deliver solutions that align with company policies while ensuring a positive experience. • Use CRM systems and support platforms to log interactions, track issues, and update customer records. • Maintain knowledge of company products, services, and policies to better assist customers. • Follow support SOPs and contribute to updating documentation for team knowledge bases.

• Manage calendars, appointments, and scheduling • Coordinate meetings, travel arrangements, and itineraries • Handle emails, correspondence, and follow-ups • Prepare reports, presentations, and documents • Maintain confidentiality and professionalism at all times • Plan, create, and schedule content across social media platforms (e.g., Instagram, Facebook, LinkedIn, TikTok) • Monitor engagement, respond to comments/messages, and build community • Develop and execute social media strategies to increase brand awareness • Analyze performance metrics and optimize campaigns • Stay updated on trends, tools, and best practices

• Manage the full sales cycle — from generating leads to closing deals and reporting results • Play a direct role in revenue generation, working closely with prospects • Ensure a smooth, professional sales experience • Handle end-to-end sales process from lead generation to closing • Conduct cold calling and appointment setting • Follow up with inbound and outbound leads via call, text, and email • Qualify prospects and present service offerings • Close deals and convert opportunities into booked jobs • Maintain and update CRM with accurate lead and pipeline data • Create daily and weekly sales reports • Ensure consistent follow-up and no missed opportunities