• Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers. • Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation. • Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI. • Develop tailored strategies to ensure customer growth and retention, meeting performance targets. • Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies. • Provide creative and data-driven recommendations to maximize customer engagement and growth. • Partner with the broader account team to identify and execute upsell and renewal opportunities. • Collaborate with Product and Support teams to address technical issues and deliver seamless solutions. • Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions. • Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team. • Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.

• Support CRM operations in customer relations • Handle customer service via WhatsApp • Send emails and push notifications • Collaborate with the team to organize communication flows • Monitor and report campaign statuses

• Manage a portfolio of approximately 10-20 accounts, understanding business goals and challenges to help achieve renewal targets and long-term account growth. • Own, drive, and manage the end-to-end customer relationship, ensuring customer satisfaction, renewal, and expansion. • Define and execute success plans for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors. • Collaborate with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, grow and mature our customers. • Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support. • Senior level relationship ownership and management. • Understand clients’ business and identify opportunities for Upland to add value. • Provide leadership and insight into customer’s objectives, process and technology roadmaps. • Identify any potential risks associated to customer health and retention and communicate regularly to leadership team. • Collaborate with internal cross-functional teams to create and execute risk mitigation plans. • Facilitate multiple moving parts, resources & communication chains. • Manage customer subscription renewals, including proposal development, estimates and commercial negotiations. • Identify new opportunity (growth) and drive expansion within existing customer portfolio.

• Act as a bridge between Magellan Technology and the client's needs, ensuring successful delivery of technology solutions. • Responsible for transforming processes focused on quality client experience. • Maintain status updates and communicate with leadership and client contacts. • Attend meetings to keep Magellan apprised of any changes impacting processes in support of clients. • Gather and document issues and requests for change from clients. • Work closely with stakeholders to provide status and iterative releases.