beehiiv

• Drive net new business and hit aggressive targets • Full-cycle selling: prospecting, qualifying leads, and closing deals • Create personalized communication across various platforms • Maintain close relationships with post-sale team for upsell opportunities • Collaborate with operations, product, and leadership teams

• Investigating deliverability issues using authentication results, bounce logs, deferral trends, reputation signals, and engagement data • Reviewing sender behavior, list acquisition methods, and growth patterns to identify risk, ensure compliance, and offer guidance • Enforcing beehiiv’s Acceptable Use Policy across email sending, ads, Boosts, website hosting, and digital services • Identifying and evaluating monetization-related abuse • Assessing hosted websites and content for compliance with platform rules and relevant legal requirements • Working directly with customers through our ticketing system to troubleshoot authentication issues, explain AUP requirements, and help improve sending practices • Handling abuse reports and escalations, documenting findings, recommending actions, and coordinating with internal partners when necessary • Spotting emerging patterns or risks and sharing those insights with the appropriate internal teams

• Design and implement beehiiv's corporate IT infrastructure from its current state to an enterprise-ready foundation — including network architecture, tooling selection, and systems integration • Establish and document IT standards, policies, and procedures where none currently exist, creating a repeatable and auditable framework as the company scales • Evaluate, procure, and deploy new tools and platforms that align with our security posture and operational needs • Build automated provisioning and de-provisioning workflows that reduce manual overhead and human error as headcount grows • Own the IT roadmap: identify gaps, propose solutions, and drive implementation with minimal hand-holding • Own the full lifecycle of employee identity — seamless onboarding/offboarding, group permissions management, and strict enforcement of MFA/SSO protocols in Okta • Design and maintain role-based access control (RBAC) structures that scale with the organization without creating security debt • Manage a global fleet of company MacBooks (and some Windows/Linux machines) using Kandji, ensuring all devices are encrypted, patched, and compliant with our security policies • Act as the primary admin for Google Workspace, managing everything from email routing and shared drives to security auditing and tenant-level configuration • Handle escalated IT helpdesk tasks — tech support, hardware troubleshooting, application access — with an eye for detecting social engineering or phishing attempts • Assist in hunting down corporate phishing attempts, performing malware removal, and implementing security protocols to keep our remote perimeter safe • Partner with HR (BambooHR) and Engineering to automate provisioning workflows and integrate IT systems into the broader operational stack

• Manage, coach, and develop a team of Ad Network CSMs. • Hold a high bar for SLA compliance, client communication standards, and revenue accountability. • Run tight 1:1s and team rhythms that drive output. • Build a culture where people bring solutions, not problems. • Carry a personal revenue number alongside your team's collective quota. • Develop and execute account strategies tied to performance data. • Coach your team to drive retention, renewals, and upsells.