BearCom

Role Description The Sales Engineer is a vital technical resource supporting the sales team by providing pre- and post-sales expertise, solution design, and technical training. This role bridges customer needs and technical solutions, ensuring the successful implementation of integrated security, video surveillance, access control, and related technology systems. The Sales Engineer acts as a trusted advisor, collaborating with internal teams, partners, and customers to drive business growth and deliver tailored solutions. - Collaborate with sales teams to understand customer requirements, evaluate needs, and design technical solutions that meet project specifications and business objectives. - Provide technical support throughout the sales cycle, including product demonstrations, proof-of-concept installations, and solution testing. - Develop and present technical proposals, scopes of work, and system architectures, ensuring compliance with industry standards and customer requirements. - Create and maintain technical documentation, including drawings, bill of materials, and system integration plans. - Deliver internal and external product training to enable partners and customers to implement and support solutions effectively. - Support the release and evaluation of new products, ensuring solutions meet local regulations and customer expectations. - Collect and share competitive intelligence and market trends with internal teams to inform product positioning and sales strategies. - Participate in trade shows, industry events, and marketing activities to promote solutions and build relationships with key stakeholders. - Provide technical troubleshooting and field support as needed to resolve customer issues and ensure their satisfaction. - Maintain up-to-date knowledge of the latest technologies, products, and industry standards relevant to security and IT systems. Qualifications - Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field preferred. - Proven experience in a pre-sales or technical sales engineering role, ideally within security, IT, or network video markets. - Strong technical acumen in security, electronics, networking (TCP/IP, infrastructure), and systems integration. - Proficiency with design tools such as AutoCAD, Visio, Microsoft Office Suite, and technical writing. - Excellent communication, presentation, and interpersonal skills, with the ability to convey complex technical concepts to diverse audiences. - Ability to travel domestically and internationally as required (up to 50-75% for some roles). - Desire for continuous learning and professional development. Requirements - Experience with security manufacturers and platforms such as Lenel, Axis, Milestone, S2, or similar. - Knowledge of life-safety regulations, codes, and local jurisdiction requirements. - Industry certifications, such as Axis Certified Professional, Lenel-S2 Certifications, and Milestone, are a plus. Benefits - Highly Competitive Compensation - Medical, Dental, and Vision Insurance - Company-Paid Life and Short-Term Disability - Paid Holidays - Generous Paid Time Off - Matching 401k Plan - Employee Referral Bonus - Tuition Reimbursement

Role Description The Support Manager is responsible for overseeing Stone Security's technical support operations, including Tier 1–3 support, service tickets, maintenance agreements, and customer escalations for our portfolio of video surveillance, access control, and related physical security solutions. This role manages a team of support engineers/administrators, sets performance standards, and partners closely with project management, field operations, and OEM partners (e.g., Axis, LenelS2, Milestone) to deliver timely, high-quality support for enterprise customers. The Support Manager will serve as the operational and strategic leader for Stone Security's post-installation customer experience, ensuring high system uptime, rapid issue resolution, and exceptional service delivery that drives customer retention and growth. Key Responsibilities - Team Leadership & Development - Lead, mentor, and develop a team of support engineers, administrators, and coordinators; set clear performance goals and provide regular coaching and feedback. - Foster a culture of customer excellence, technical rigor, and continuous improvement within the support team. - Conduct regular 1:1s, performance reviews, and skills assessments; identify training and development opportunities to elevate team capabilities. - Support Operations Management - Own day-to-day support operations, including ticket triage, assignment, and resolution across phone, email, and remote-access channels, with a focus on meeting SLAs and customer satisfaction targets. - Ensure effective support for deployed systems including IP video surveillance, access control, intrusion detection, and related networking components, coordinating field dispatch when on-site work is required. - Monitor key metrics (ticket volume, response/resolution times, first-contact resolution, system uptime, customer satisfaction) and regularly report performance to Stone Security and BearCom leadership. - Standardize and continuously improve support processes, documentation, runbooks, and knowledge bases to drive consistency and scalability as the organization grows. - Customer Escalation & Resolution - Serve as the primary point of escalation for complex or high-impact customer issues, working with internal technical experts and manufacturer partners (Axis, LenelS2, Milestone, etc.) to drive resolution. - Maintain strong customer relationships through proactive communication during critical incidents and post-incident follow-up to prevent recurrence. - Champion the voice of the customer in roadmap and process discussions, feeding recurring issues or enhancement requests back to internal stakeholders and OEM partners. - Service Delivery & Contract Management - Oversee support contracts and maintenance agreements, ensuring services are delivered as sold and opportunities for renewals and upsells are communicated to Sales and Account Management. - Coordinate closely with project managers and installation teams to ensure a smooth handoff from project completion into support, including transition documentation and customer training needs. - Support onboarding of new customers and sites into Stone Security's monitoring/support programs, ensuring configurations, access, and alerts are correctly set up. - Cross-Functional Collaboration - Partner with Sales, Account Management, Engineering, and Field Operations to deliver seamless customer experiences from pre-sale through long-term support. - Work closely with BearCom corporate teams to align Stone Security support standards with enterprise-wide best practices and reporting requirements. - Engage regularly with OEM partners (Axis, LenelS2, Milestone, Genetec, etc.) to stay current on product updates, troubleshooting techniques, and escalation pathways. Qualifications - Required - Education: Bachelor's degree in Information Technology, Engineering, Security Management, or equivalent experience. - Experience: 5+ years of experience in technical support, service operations, or NOC/help-desk roles, with at least 2+ years in a leadership or people-management capacity. - Industry Knowledge: Experience working for a security systems integrator, managed service provider, or similar environment supporting enterprise IP video, access control, or related physical security technologies strongly preferred. - Technical Skills: Working knowledge of one or more leading security platforms (e.g., Axis, Milestone, LenelS2, Genetec, Avigilon, or similar). - Problem-Solving: Strong analytical and problem-solving skills with the ability to manage multiple priorities and escalations in a fast-growing environment. - Communication: Excellent communication and customer-service skills, with the ability to translate technical concepts for non-technical audiences. - Systems & Tools: Experience with ticketing systems, remote-support tools, and documentation/knowledge-base platforms. - Collaboration: Ability to collaborate across distributed teams and work closely with Sales, Operations, Engineering, and vendor partners. - Preferred - Certifications from key OEM partners (e.g., Axis, Milestone, LenelS2) or related network/security vendors. - IT/networking background (TCP/IP, VLANs, PoE, VPN, Windows Server, virtualization) supporting IP-based security systems. - Experience managing support for multi-site enterprise customers across North America. - Familiarity with ITIL, service management frameworks, or related best practices. Benefits - Highly Competitive Compensation - Medical, Dental, and Vision Insurance - Company-Paid Life, Short Disability Insurance - Paid Holidays - Generous Paid Time Off - Matching 401k Plan - Use of Company Vehicle - Employee Referral Bonus

Role Description The Project Manager is responsible for the initiation, planning, execution, supervision, and implementation of projects related to the customers' objectives. Responsibilities also include proactively identifying project risks and mitigation strategies for those risks, building, maintaining, and tracking project schedules, capturing, categorizing, and identifying the resolution of project issues. - Exceptional communication with all stakeholders, external and internal - Oversee project progression from inception to completion, including permits, material delivery, contracting, managing subcontractors, etc. - Understanding of project scope and completing projects on time and within budget - Maintains installation schedules and coordinates task scheduling with other trades - Troubleshoot project issues and engage appropriate resources as needed to mitigate impacts - Plans and schedules engineering, installation, and subcontracting activities of assigned projects - Manage multiple small to large-scale projects simultaneously across the Southeast without supervision - Manage project budget and project profitability - Manage and execute project change orders Qualifications - Must have 5+ years of security and project management experience - Ability to engage with all levels of management - Individuals will be technically inclined, have good written and verbal communication skills, be self-motivated, be dependable to work under little supervision, and be eager to learn - Must have experience in the construction field and security industry - Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) - Strong technical knowledge of relevant technology and tools, i.e., access control, video surveillance, and intrusion - Experience in LenelS2 and Milestone preferred - Basic understanding of TCP/IP networking Benefits Stone wants to elevate your professional growth! We value investing in developing our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training and covers all fees associated with most professional certifications. - Highly Competitive Compensation - Medical, Dental, and Vision Insurance - Company-Paid Life, Short Disability Insurance - Paid Holidays - Generous Paid Time Off - Matching 401k Plan - Use of Company Vehicle - Employee Referral Bonus

Job DetailsJob Location: Work From Home - Home, TX 75041-7504Position Summary The Global Business Development Manager is responsible for expanding Stone Security’s enterprise footprint by winning and growing strategic national and global accounts that value modern, open-platform security integration. This role targets multi-site organizations operating across multiple states and countries, aligning Stone’s core partnerships with Axis, Milestone, LenelS2, and Wesco to deliver standardized, scalable programs. This position works closely with the Global Sales and Business Development, Global Projects and Operations teams to ensure that pursuit strategy, scope, and delivery are tightly aligned before contract award, protecting schedule, quality, and gross margin. Success is measured by profitable, repeatable business that advances Stone’s mission to be the most trusted and sought-after security integrator in the world and reinforces our reputation for loyal, partnership-driven relationships. Key Responsibilities Strategic Account Development Identify, pursue, and secure new enterprise and multi-site accounts that value open-platform, best-of-breed solutions over proprietary ecosystems. Develop executive-level relationships with security, facilities, IT, and procurement stakeholders to position Stone as a long-term, trusted partner rather than a transactional vendor. Build multi-year account strategies focused on standardization, expansion to additional sites, and recurring services such as maintenance, support, and cloud or managed offerings. Manage the full sales lifecycle from targeted prospecting and qualification through solution development, proposal, and contract execution.   Revenue Growth and Pipeline Management Build and manage a robust pipeline aligned with Stone’s growth objectives, national VAR strategy, and global expansion priorities. Maintain disciplined forecasting and CRM hygiene to provide clear visibility to executive leadership on enterprise pursuits and run-rate opportunities. Collaborate with estimating, engineering, and the Global Projects and Operations team to shape pursuit strategy, budgets, and proposals that reflect Stone standards and delivery models. Ensure scopes of work are executable, scalable, and aligned with Stone’s operational capacity and margin expectations across all regions. Lead negotiations of pricing, contract terms, and MSAs, protecting Stone’s brand, partnership commitments, and long-term relationship value.   Enterprise Security Solutions Position Stone as a modern security integrator delivering integrated video surveillance, access control, intrusion detection, intercom, cloud, and emerging technologies such as analytics and weapons detection. Leverage Stone’s deep specialization in Axis cameras, Milestone XProtect VMS, and LenelS2 access control to design high-functioning, flexible, and future-ready systems. Develop standardized security technology stacks and deployment playbooks that can be replicated across national and global portfolios. Align with project leadership to create repeatable rollout models that use Stone’s Global Technology Center, regional offices, and partner network to deliver consistent quality at scale.   Cross-Functional Collaboration Partner with the Global Projects and Operations team to validate scope, schedule, and resource requirements prior to award, ensuring smooth handoffs and predictable delivery. Participate in internal kickoff meetings for awarded enterprise accounts, clearly communicating customer expectations, standards, and success criteria. Maintain regular communication with operations, support, and manufacturer partners to safeguard schedule, quality, and gross margin while reinforcing Stone’s reputation for exceptional customer experience. Support executive leadership on strategic pursuits, technology-center demonstrations, and key customer engagements that showcase Stone’s modern security integration vision. Qualifications Bachelors Degree or equivalent experience, 5+ years of enterprise business development or strategic account sales experience within the physical security integration or closely related technology industry. Proven success selling and growing integrated solutions built around access control, video surveillance, and intrusion systems, ideally with Milestone, Axis, and LenelS2. Experience working with national or multi-site customers, including navigating complex stakeholder environments and multi-phase rollout programs. Strong understanding of RFP processes, MSAs, and complex contract negotiations for large enterprise or global accounts. Demonstrated ability to work cross-functionally with operations, engineering, and executive teams in a fast-growing, partnership-driven environment. High level of professionalism, communication, and organizational skills, with a proactive, customer-first mindset aligned to Stone’s mission and values. Ability to travel nationally (and occasionally internationally) as required to support strategic pursuits, customer visits, and technology-center events. Qualifications