BearCom

Role Description We are currently seeking a highly organized and detail-oriented Project Technician to join our growing team. - Install, program, system start-up/check-out, certify, and customer training on assigned projects. - Runs wiring, installs hardware, and field terminate all devices. - Inspects and tests systems, batteries, and wiring; adjusts and repairs as required. - Replaces malfunctioning hardware when necessary. - Ensures installations comply with Stone Security Standards. - Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted; may require assistance with more complex specifications. - Performs other related duties as required. - Travel is required. - As a Project Specialist, you are a part of a dynamic team that allows you to grow as Stone grows. Qualifications - Three years of experience installing network camera systems (Milestone, Axis, Hanwha, and Bosch). - Three years of experience installing security systems (DMP and Bosch). - Three years of experience installing access control systems (Lenel and S2). - Excellent analytical and problem-solving skills. - Excellent communication skills. - Proven track record of leading a security installation team. - Aptitude for networking, computers, and general IT is preferred. - High school diploma or equivalent required. - 3 years of related work experience required. - On-the-job training may be provided. Requirements - Ability to use hand and power tools to install hardware. - Prolonged periods standing, kneeling, bending, and climbing ladders. - Physically able to install system hardware and wiring. - Must be able to lift 35 lbs. at a time. Benefits - Highly Competitive Compensation - Medical, Dental, and Vision Insurance - Company-Paid Life and Short-Term Disability - Paid Holidays - Generous Paid Time Off - Matching 401k Plan - Employee Referral Bonus - Tuition Reimbursement

• Exceptional communication with all stakeholders, external and internal • Oversee project progression from inception to completion, including permits, material delivery, contracting, managing subcontractors, etc. • Understanding of project scope and completing projects on time and within budget • Maintains installation schedules and coordinates task scheduling with other trades • Troubleshoot project issues and engage appropriate resources as needed to mitigate impacts • Plans and schedules engineering, installation, and subcontracting activities of assigned projects • Manage multiple small to large-scale projects simultaneously across the Southeast without supervision. • Manage project budget and project profitability • Manage and execute project change orders

Role Description The Regional Service Manager is responsible for managing, planning, and supervising the activities of the Service department and will report directly to the General Manager. The Service Manager exercises independent judgment and initiative in management of technical staff, including overseeing the day-to-day operations of the service department and operations across the assigned region of BearCom Canada Corp. Responsibilities: - Manage and coordinate the daily functions of the Service department to ensure timely and efficient delivery of services to customers. - Actively work to grow and expand the Service department in coordination with the Sales department. - Direct the design, implementation, and enhancement of department processes to improve customer service and employee productivity. - Execute priorities, goals, objectives, and performance measures for service department supervisors and staff. - Encourage and motivate service staff to deliver exceptional quality of service and exceed customer expectations; work with underperforming employees to correct deficiencies. - Provide or coordinate staff training including on-job and safety training programs, both for immediate and long-term requirements. - Ensure certification and training requirements are met for all technical services employees and proper “talent inventory” is kept and maintained. - Ensure all test equipment is inventoried and compliant with current calibration requirements. - Select, screen, and interview potential service operations staff for new positions. - Responsible for conducting performance reviews with service employees. - Oversee discipline and termination procedures and appeals. - Serve as liaison between branch and contractors being utilized for the completion of Bearcom work in the region. - Monitor timesheets and payroll approvals for service personnel. - Manage domain P&L and evaluate resource and operational KPI’s. - Manage MA and SLA agreements to ensure compliance with terms and conditions as written. - Provide oversight on quotes to customers in coordination with Technical Services Group for project work. - As part of a project plan, assist in the development of proposals and quotations, providing input to project managers regarding service options as well as the cost and availability of technical resources. - Manage and monitor branch service supervisors (as applicable) to aid them in attaining goals and objectives. - Monitor and coordinate maintenance and repairs on (fleet) vehicles. - Stay abreast of new trends and innovations in telecommunications, and adapt service offerings to accommodate them. - Coordinate and execute bi-weekly service meetings with the team and additional personnel as required. - Responsible for maintaining a safe work environment in compliance with safe work practices for the service team. - Additional duties as assigned by your General Manager. Qualifications - Must have knowledge of products and services offered by BearCom Canada. - Safety standards related to office, shop, and site environments for a CoR-designated company. - Fiscal management and control required to develop and administer a program budget and periodic revenue forecasting. - Principles of quality management and continuous improvement. - Methods used in developing performance and productivity standards. - Techniques required to effectively manage an emergency. - Principles and practices of planning required for program and project development. - Terminology used to disseminate information and to prepare written documents related to technical service operations. - “Best in class” practices used in service operations. Requirements - Bachelor's Degree or equivalent in appropriate technical/business discipline and/or business experience with 6+ years industry experience. - Resource management of technical teams greater than 3 or more employees, 3+ years. - Technical/industry certifications are preferred: CET, CSM, and/or PMP. Benefits - Highly Competitive Compensation. - Medical, Dental, and Vision Insurance. - Company-Paid Life, Short/Long-Term Disability Insurance. - Paid Holidays. - Generous Paid Time Off. - Matching 401k Plan. - Employee Referral Bonus. - Tuition Reimbursement.

• Design, configure, and deploy event-specific network infrastructures, including wired and wireless networks. • Install, configure, and test security cameras, ensuring optimal coverage of event zones. • Monitor live camera feeds throughout the event, responding promptly to any suspicious activity. • Troubleshoot network issues in real-time to minimize downtime during the event. • Act as the primary technical support contact for any issues related to network connectivity or surveillance systems during the event. • Maintain and document configurations for future reference and ensure smooth post-event teardown of all network and surveillance equipment.

• Coordinate project management activities, resources, equipment, and information • Segment projects into achievable actions and set timeframes for completion • Liaise with clients to identify and define requirements, scope, and objectives • Assign tasks to internal teams and assist with schedule management • Make sure that clients needs are met as projects evolve • Analyze risks and opportunities • Monitor project progress and manage issues that arise • Communicate project status to all stakeholders • Work with the team to eliminate blockers • Use tools to monitor working hours, plans and expenditures • Create and maintain comprehensive project documentation, plans and reports • Ensure standards and requirements are met through monitoring quality assurance and control activities • Create schedules and collect documents to orient and guide projects and outcomes • Communicate with stakeholders about scheduling, staffing, and technical requirements • Help with other projects/duties as needed

Role Description The Sales Engineer is a vital technical resource supporting the sales team by providing pre- and post-sales expertise, solution design, and technical training. This role bridges customer needs and technical solutions, ensuring the successful implementation of integrated security, video surveillance, access control, and related technology systems. The Sales Engineer acts as a trusted advisor, collaborating with internal teams, partners, and customers to drive business growth and deliver tailored solutions. - Collaborate with sales teams to understand customer requirements, evaluate needs, and design technical solutions that meet project specifications and business objectives. - Provide technical support throughout the sales cycle, including product demonstrations, proof-of-concept installations, and solution testing. - Develop and present technical proposals, scopes of work, and system architectures, ensuring compliance with industry standards and customer requirements. - Create and maintain technical documentation, including drawings, bill of materials, and system integration plans. - Deliver internal and external product training to enable partners and customers to implement and support solutions effectively. - Support the release and evaluation of new products, ensuring solutions meet local regulations and customer expectations. - Collect and share competitive intelligence and market trends with internal teams to inform product positioning and sales strategies. - Participate in trade shows, industry events, and marketing activities to promote solutions and build relationships with key stakeholders. - Provide technical troubleshooting and field support as needed to resolve customer issues and ensure their satisfaction. - Maintain up-to-date knowledge of the latest technologies, products, and industry standards relevant to security and IT systems. Qualifications - Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field preferred. - Proven experience in a pre-sales or technical sales engineering role, ideally within security, IT, or network video markets. - Strong technical acumen in security, electronics, networking (TCP/IP, infrastructure), and systems integration. - Proficiency with design tools such as AutoCAD, Visio, Microsoft Office Suite, and technical writing. - Excellent communication, presentation, and interpersonal skills, with the ability to convey complex technical concepts to diverse audiences. - Ability to travel domestically and internationally as required (up to 50-75% for some roles). - Desire for continuous learning and professional development. Requirements - Experience with security manufacturers and platforms such as Lenel, Axis, Milestone, S2, or similar. - Knowledge of life-safety regulations, codes, and local jurisdiction requirements. - Industry certifications, such as Axis Certified Professional, Lenel-S2 Certifications, and Milestone, are a plus. Benefits - Highly Competitive Compensation - Medical, Dental, and Vision Insurance - Company-Paid Life and Short-Term Disability - Paid Holidays - Generous Paid Time Off - Matching 401k Plan - Employee Referral Bonus - Tuition Reimbursement

Role Description The Support Manager is responsible for overseeing Stone Security's technical support operations, including Tier 1–3 support, service tickets, maintenance agreements, and customer escalations for our portfolio of video surveillance, access control, and related physical security solutions. This role manages a team of support engineers/administrators, sets performance standards, and partners closely with project management, field operations, and OEM partners (e.g., Axis, LenelS2, Milestone) to deliver timely, high-quality support for enterprise customers. The Support Manager will serve as the operational and strategic leader for Stone Security's post-installation customer experience, ensuring high system uptime, rapid issue resolution, and exceptional service delivery that drives customer retention and growth. Key Responsibilities - Team Leadership & Development - Lead, mentor, and develop a team of support engineers, administrators, and coordinators; set clear performance goals and provide regular coaching and feedback. - Foster a culture of customer excellence, technical rigor, and continuous improvement within the support team. - Conduct regular 1:1s, performance reviews, and skills assessments; identify training and development opportunities to elevate team capabilities. - Support Operations Management - Own day-to-day support operations, including ticket triage, assignment, and resolution across phone, email, and remote-access channels, with a focus on meeting SLAs and customer satisfaction targets. - Ensure effective support for deployed systems including IP video surveillance, access control, intrusion detection, and related networking components, coordinating field dispatch when on-site work is required. - Monitor key metrics (ticket volume, response/resolution times, first-contact resolution, system uptime, customer satisfaction) and regularly report performance to Stone Security and BearCom leadership. - Standardize and continuously improve support processes, documentation, runbooks, and knowledge bases to drive consistency and scalability as the organization grows. - Customer Escalation & Resolution - Serve as the primary point of escalation for complex or high-impact customer issues, working with internal technical experts and manufacturer partners (Axis, LenelS2, Milestone, etc.) to drive resolution. - Maintain strong customer relationships through proactive communication during critical incidents and post-incident follow-up to prevent recurrence. - Champion the voice of the customer in roadmap and process discussions, feeding recurring issues or enhancement requests back to internal stakeholders and OEM partners. - Service Delivery & Contract Management - Oversee support contracts and maintenance agreements, ensuring services are delivered as sold and opportunities for renewals and upsells are communicated to Sales and Account Management. - Coordinate closely with project managers and installation teams to ensure a smooth handoff from project completion into support, including transition documentation and customer training needs. - Support onboarding of new customers and sites into Stone Security's monitoring/support programs, ensuring configurations, access, and alerts are correctly set up. - Cross-Functional Collaboration - Partner with Sales, Account Management, Engineering, and Field Operations to deliver seamless customer experiences from pre-sale through long-term support. - Work closely with BearCom corporate teams to align Stone Security support standards with enterprise-wide best practices and reporting requirements. - Engage regularly with OEM partners (Axis, LenelS2, Milestone, Genetec, etc.) to stay current on product updates, troubleshooting techniques, and escalation pathways. Qualifications - Required - Education: Bachelor's degree in Information Technology, Engineering, Security Management, or equivalent experience. - Experience: 5+ years of experience in technical support, service operations, or NOC/help-desk roles, with at least 2+ years in a leadership or people-management capacity. - Industry Knowledge: Experience working for a security systems integrator, managed service provider, or similar environment supporting enterprise IP video, access control, or related physical security technologies strongly preferred. - Technical Skills: Working knowledge of one or more leading security platforms (e.g., Axis, Milestone, LenelS2, Genetec, Avigilon, or similar). - Problem-Solving: Strong analytical and problem-solving skills with the ability to manage multiple priorities and escalations in a fast-growing environment. - Communication: Excellent communication and customer-service skills, with the ability to translate technical concepts for non-technical audiences. - Systems & Tools: Experience with ticketing systems, remote-support tools, and documentation/knowledge-base platforms. - Collaboration: Ability to collaborate across distributed teams and work closely with Sales, Operations, Engineering, and vendor partners. - Preferred - Certifications from key OEM partners (e.g., Axis, Milestone, LenelS2) or related network/security vendors. - IT/networking background (TCP/IP, VLANs, PoE, VPN, Windows Server, virtualization) supporting IP-based security systems. - Experience managing support for multi-site enterprise customers across North America. - Familiarity with ITIL, service management frameworks, or related best practices. Benefits - Highly Competitive Compensation - Medical, Dental, and Vision Insurance - Company-Paid Life, Short Disability Insurance - Paid Holidays - Generous Paid Time Off - Matching 401k Plan - Use of Company Vehicle - Employee Referral Bonus

• Exceptional communication with all stakeholders, external and internal • Oversee project progression from inception to completion, including permits, material delivery, contracting, managing subcontractors, etc. • Understanding of project scope and completing projects on time and within budget • Maintains installation schedules and coordinates task scheduling with other trades • Troubleshoot project issues and engage appropriate resources as needed to mitigate impacts • Plans and schedules engineering, installation, and subcontracting activities of assigned projects • Manage multiple small to large-scale projects simultaneously across the Southeast without supervision. • Manage project budget and project profitability • Manage and execute project change orders

Job DetailsJob Location: Work From Home - Home, TX 75041-7504Position Summary The Global Business Development Manager is responsible for expanding Stone Security’s enterprise footprint by winning and growing strategic national and global accounts that value modern, open-platform security integration. This role targets multi-site organizations operating across multiple states and countries, aligning Stone’s core partnerships with Axis, Milestone, LenelS2, and Wesco to deliver standardized, scalable programs. This position works closely with the Global Sales and Business Development, Global Projects and Operations teams to ensure that pursuit strategy, scope, and delivery are tightly aligned before contract award, protecting schedule, quality, and gross margin. Success is measured by profitable, repeatable business that advances Stone’s mission to be the most trusted and sought-after security integrator in the world and reinforces our reputation for loyal, partnership-driven relationships. Key Responsibilities Strategic Account Development Identify, pursue, and secure new enterprise and multi-site accounts that value open-platform, best-of-breed solutions over proprietary ecosystems. Develop executive-level relationships with security, facilities, IT, and procurement stakeholders to position Stone as a long-term, trusted partner rather than a transactional vendor. Build multi-year account strategies focused on standardization, expansion to additional sites, and recurring services such as maintenance, support, and cloud or managed offerings. Manage the full sales lifecycle from targeted prospecting and qualification through solution development, proposal, and contract execution.   Revenue Growth and Pipeline Management Build and manage a robust pipeline aligned with Stone’s growth objectives, national VAR strategy, and global expansion priorities. Maintain disciplined forecasting and CRM hygiene to provide clear visibility to executive leadership on enterprise pursuits and run-rate opportunities. Collaborate with estimating, engineering, and the Global Projects and Operations team to shape pursuit strategy, budgets, and proposals that reflect Stone standards and delivery models. Ensure scopes of work are executable, scalable, and aligned with Stone’s operational capacity and margin expectations across all regions. Lead negotiations of pricing, contract terms, and MSAs, protecting Stone’s brand, partnership commitments, and long-term relationship value.   Enterprise Security Solutions Position Stone as a modern security integrator delivering integrated video surveillance, access control, intrusion detection, intercom, cloud, and emerging technologies such as analytics and weapons detection. Leverage Stone’s deep specialization in Axis cameras, Milestone XProtect VMS, and LenelS2 access control to design high-functioning, flexible, and future-ready systems. Develop standardized security technology stacks and deployment playbooks that can be replicated across national and global portfolios. Align with project leadership to create repeatable rollout models that use Stone’s Global Technology Center, regional offices, and partner network to deliver consistent quality at scale.   Cross-Functional Collaboration Partner with the Global Projects and Operations team to validate scope, schedule, and resource requirements prior to award, ensuring smooth handoffs and predictable delivery. Participate in internal kickoff meetings for awarded enterprise accounts, clearly communicating customer expectations, standards, and success criteria. Maintain regular communication with operations, support, and manufacturer partners to safeguard schedule, quality, and gross margin while reinforcing Stone’s reputation for exceptional customer experience. Support executive leadership on strategic pursuits, technology-center demonstrations, and key customer engagements that showcase Stone’s modern security integration vision. Qualifications Bachelors Degree or equivalent experience, 5+ years of enterprise business development or strategic account sales experience within the physical security integration or closely related technology industry. Proven success selling and growing integrated solutions built around access control, video surveillance, and intrusion systems, ideally with Milestone, Axis, and LenelS2. Experience working with national or multi-site customers, including navigating complex stakeholder environments and multi-phase rollout programs. Strong understanding of RFP processes, MSAs, and complex contract negotiations for large enterprise or global accounts. Demonstrated ability to work cross-functionally with operations, engineering, and executive teams in a fast-growing, partnership-driven environment. High level of professionalism, communication, and organizational skills, with a proactive, customer-first mindset aligned to Stone’s mission and values. Ability to travel nationally (and occasionally internationally) as required to support strategic pursuits, customer visits, and technology-center events. Qualifications