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Reinvigorating neighborhoods by supporting real estate entrepreneurs with innovative technology and capital.
Business Systems Manager
Location
United States
Posted
29 days ago
Salary
$100K - $150K / year
Seniority
Senior
Job Description
Business Systems Manager
Backflip
• Own HubSpot governance end-to-end — establish a formal request, prioritization, and change-management process for all configuration and data changes; design and enforce a role-based permissions framework with field-level restrictions and data entry standards • Audit, rationalize, and consolidate the Zapier and broader automation layer that writes to HubSpot or other core systems — documenting and justifying each remaining workflow against a “could this be a native integration?” test • Own the HubSpot data integrity roadmap — remediate existing issues, prevent new ones, and coordinate with Engineering on any integration that reads from or writes to HubSpot • Trace every incoming request to first principles — surface system-of-record violations before they get built, identify when workflows or duplicate fields are compensating for missing integrations, and recommend the right architectural answer (not just the requested one) • Support the LoanPro implementation in the near term by absorbing discrete workstreams (e.g., Moov integration, read-only data flow into HubSpot); take over vendor coordination as implementation stabilizes; assume full operational ownership at steady state • Maintain working knowledge of adjacent systems (Feather AI, QuickBooks or future ERP, the data warehouse, Middesk) and flag cross-boundary issues even where this role does not have primary ownership • Serve as the connective tissue between business operations, Engineering, and external vendors — acknowledging, scoping, and resolving systems requests with judgment rather than reflex • Document the why, not just the what — build frameworks and processes that hold up over time and run without your constant intervention
Job Requirements
- 5+ years of experience in business systems, RevOps, systems administration, or a similar role at a high-growth fintech, lender, or operations-heavy SaaS company
- 2+ years of hands-on CRM administration experience (HubSpot, Salesforce, or similar). Personally configured custom objects, properties, workflows, permissions, and integrations in a production CRM
- Demonstrated experience auditing and rationalizing an automation layer (Zapier, Workato, native HubSpot workflows, or similar) — not just adding to it
- Strong integration and data architecture instincts — ability to reason across systems, identify the system of record, and design clean read-only data flows between systems
- Comfortable with APIs, webhooks, JSON, and basic SQL at a fluent-reader / occasional-writer level; does not need to write production code
- Track record of constructive pushback — can point to specific examples of redirecting a request from the wrong system to the right one and walking stakeholders through the reasoning
- Experience in lending, financial services, or another transactional environment is a strong plus
- Direct or adjacent experience with a loan management system (LoanPro, NLS, Mortgage Cadence, FICS, or similar) is a plus
- 1+ year of experience working in a remote or distributed environment is preferred
- Self-directed, accountable, and proactive — thrives in build-stage environments where the playbook is still being written.
Benefits
- equity stock options
- paid health care
- 401K + company match
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