Avenu Holdings LLC

Role Description The Support Specialist serves as the first point of contact for technical and customer service issues related to Neumo Cloud Records and Search products. This role focuses on assisting citizens and businesses using the platform, including troubleshooting issues and guiding users. The specialist collaborates with internal teams to resolve problems, maintains high customer satisfaction, and manages support tickets in a fast-paced environment. - Act as the first point of contact for customer inquiries, providing technical assistance and troubleshooting support. - Assist users with website access, email delivery, technical issues, and account-related concerns. - Guide customers through the online portal to locate information and complete tasks. - Collaborate with internal teams (engineering, QA, product management) to resolve issues. - Maintain communication with customers and provide status updates on inquiries. - Perform administrative tasks such as updating procedures, drafting checklists, and creating documentation. - Track recurring issues and share insights to improve customer experience. - Monitor customer accounts for errors, data integrity, and anomalies. - Contribute to Help documentation for users. - Manage and prioritize multiple support tickets and inquiries. - Participate in cross-functional collaboration and additional assigned tasks. - Perform other duties as assigned. Qualifications - 1 year of experience supporting Neumo products or 3+ years of related SaaS support experience. - Bachelor’s degree in Computer Science, Management Information Systems, Science, Engineering, or a related field OR equivalent combination of education and experience. - Alternatively, 4 years of professional experience plus a relevant certification (e.g., CNE, MCSE, CPA) may substitute for a degree. Requirements - Strong troubleshooting and problem-solving skills. - Excellent written and verbal communication skills. - Ability to work independently while following established procedures. - Customer service orientation with the ability to manage multiple issues simultaneously. - Strong de-escalation skills for handling customer concerns. - Familiarity with CRM tools (e.g., Salesforce, Zendesk) preferred. - Experience with: - Anti-virus software - Microsoft Active Directory (AD) - DNS and DHCP - Windows network printers - Microsoft Office Suite - Ticketing systems - General system administration tasks Benefits - Competitive benefits and compensation package. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description The Data Engineer supports Justice software implementation and support projects and may assist teams from across Neumo’s product sets as needed. They are responsible for ensuring data hygiene and building the scripts, processes, and infrastructure needed to prepare data for migration and conversion. This role oversees the full data conversion lifecycle—including sampling, transforming, loading, and iterative reprocessing to ensure clean, accurate, and ready‑to‑use data. The ideal candidate is a strong programmer with an automation mindset who can improve data quality, system reliability, and long‑term repeatability. - Develop and maintain Python and SQL scripts for data cleaning, transformation, and preparation. - Design, build, and optimize ETL pipelines and data workflows. - Execute data conversion activities: sampling, transforming, loading, and refining datasets. - Implement and document data hygiene standards and organize data environments for consistency and repeatability. - Handle sensitive and PII data responsibly and securely. - Analyze and tune SQL performance (indexes, partitioning, query plans). - Leverage AI and automation tools to streamline manual data processes. - Build and maintain infrastructure supporting scalable data pipelines. - Perform other duties as assigned. Qualifications - Proficiency in Python and SQL. - Strong understanding of ETL processes and data pipeline architecture. Requirements - Knowledge of database performance fundamentals. - Experience with PII handling and secure data practices. - Ability to improve data hygiene, documentation, and operational consistency. - Creative problem‑solver with an automation‑first mindset. Work Environment - Office setting with a moderate noise level. - The employee will work at an individual workstation, using a telephone and computer. Physical Demands - Must be able to remain seated for extended periods. - Regular use of a computer and other office machinery, such as printers and copy machines. - Occasional movement around the office. - Frequent communication via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description The Data Analyst supports Justice software implementation projects and may also assist teams across Neumo's other product lines as needed. This role is responsible for analyzing, converting, validating, and loading complex data sets to ensure accurate and reliable outcomes for new and existing customers. The ideal candidate is a critical thinker who thrives in data-intensive environments, collaborates effectively with cross-functional teams, and proactively identifies long‑term solutions to data issues. - Gather, clean, and validate data from multiple sources. - Perform detailed analysis using statistical methods to uncover trends, patterns, and root causes. - Modify, convert, and load data using SQL, Excel, and internal tooling. - Create clear dashboards and reports to communicate insights. - Troubleshoot data issues and assess downstream impacts to product workflows. - Write Jira tickets documenting defects or required development work to permanently resolve data problems. - Collaborate with implementation, support, and account management teams to resolve customer data issues. - Contribute to continuous improvement of data processes and data integrity. - Communicate with customers clearly and be customer facing as needed. - Perform other duties as assigned. Qualifications - Strong proficiency in SQL and ability to understand relational table structures. - Advanced Excel skills, including macros. - Experience with data validation, cleansing, and maintaining data integrity. - Customer‑facing experience and ability to navigate challenging situations. Requirements - Excellent attention to detail and clear written/verbal communication. - Self‑motivated, able to work autonomously—especially in remote environments. - Nice to have: Java, T‑SQL, MySQL, PowerShell or similar scripting, knowledge of court/case management systems. Work Environment - Office setting with a moderate noise level. - The employee will work at an individual workstation, using a telephone and computer. Physical Demands - Must be able to remain seated for extended periods. - Regular use of a computer and other office machinery, such as printers and copy machines. - Occasional movement around the office. - Frequent communication via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description The Software Engineer is responsible for designing, developing, and supporting Neumo’s Tax Administration SaaS applications, including but not limited to Remote Sellers, Parish E-File and related products. Reporting to the Development Manager, this role works within a cross-functional product team to deliver compliant, reliable, and maintainable application enhancements driven by legislative and client requirements. This position focuses on application development, production support, and incremental enhancement/modernization of existing systems rather than greenfield platform development. - Analyze legislative, regulatory, and stakeholder requirements per Product's request - Design, develop, test, and deploy enhancements across Tax Administration products, including Parish E-File and Remote Sellers - Implement compliant updates to meet state and local tax mandates - Write clean, well-designed, maintainable code following established standards - Troubleshoot, debug, and optimize application and database components - Participate in Agile/SCRUM ceremonies, including planning, estimation, and retrospectives - Collaborate with Product Owners, QA, DevOps, and stakeholders to deliver prioritized work - Perform functional validation and support testing efforts to ensure system stability - Document changes and implementation details where appropriate - Support production systems and assist with issue resolution and root-cause analysis - Apply best practices for reliability, maintainability, and security within existing application architectures - Provide continuity and technical ownership in areas previously supported in a contractor capacity - Perform other duties as assigned Qualifications - Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field required - Equivalent combination of education and relevant professional experience may be considered in lieu of a degree - Minimum of 5 years of professional software development experience in enterprise or SaaS environments - Experience developing web-based applications using .NET technologies (C# preferred) and working with relational databases (SQL Server preferred) - Experience working in Agile/Scrum development environments - Experience supporting applications in production environments and troubleshooting performance or integration issues - Experience with cloud platforms (Azure preferred) and CI/CD pipelines is preferred - Experience working with government, tax, licensing, financial systems, or other regulated industries is a plus Requirements - Experience developing and supporting enterprise application systems - Hands-on experience with legacy and modern programming languages (e.g., VB.Net, C#, JavaScript, or similar) - Experience working with SQL-based databases - Experience working with SQL Server Reporting Services (SSRS) - Experience with front-end technologies such as Angular, React or Vue - Familiarity with Agile/SCRUM development methodologies - Ability to analyze requirements and deliver compliant, production-ready solutions - Strong troubleshooting and problem-solving skills Benefits - Competitive benefits and compensation package - Dynamic work environment Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description The Director of Product Management for Revenue Compliance, Tax and Business Licensing is a strategic product leader responsible for defining and executing the product vision across Neumo's revenue compliance solutions. This role drives the full product lifecycle—from market discovery and roadmap strategy through delivery and adoption—for government clients administering tax revenue operations, compliance enforcement, and business license management. The Director leads a team of Product Managers and Product Owners, aligns cross-functional stakeholders, and serves as the primary subject matter authority for this product domain. - Define and own the multi-year product vision, strategy, and roadmap for the Revenue Compliance, Tax & Business License product portfolio, in alignment with Neumo's overall product strategy and go-to-market objectives. - Lead, mentor, and develop a team of Product Managers and Product Owners; establish clear goals, priorities, and performance expectations. - Partner closely with Engineering, UX, Sales, Implementation, and Customer Success to ensure timely delivery of high-quality product increments that meet client and market needs. - Serve as the domain expert for government tax, revenue administration, compliance enforcement workflows, business license issuance and renewal, and related regulatory frameworks at the state and local government level. - Drive discovery through regular engagement with government clients, prospects, and industry stakeholders to validate problems, test solutions, and gather actionable market intelligence. - Translate complex regulatory and compliance requirements into clear, executable product requirements, epics, and user stories; maintain a well-prioritized, outcome-oriented backlog. - Define and track KPIs, OKRs, and product health metrics; regularly report on product performance, adoption, and competitive positioning to senior leadership. - Monitor legislative and regulatory changes (e.g., tax code updates, business licensing law changes) and assess their implications for Neumo's product offerings. - Collaborate with Sales and Marketing to develop compelling positioning, pricing inputs, and go-to-market strategies for the product portfolio. - Support competitive intelligence efforts and contribute to strategic product decisions including build/buy/partner trade-offs. - Represent the product portfolio in client advisory sessions, industry conferences, and analyst briefings. - Leverage AI-assisted tools to accelerate roadmap planning, backlog refinement, and competitive research. - Perform other duties as assigned. Qualifications - 7+ years of progressive product management experience, with at least 2 years in a product leadership or people management role. - Demonstrated experience in government technology (GovTech), tax administration, revenue compliance, or business licensing software; direct experience with state or local government clients strongly preferred. - Proven track record of owning and delivering complex, multi-stakeholder SaaS product portfolios from strategy through launch. - Familiarity with government revenue administration concepts including tax filing workflows, audit management, delinquency and collections, business license lifecycle management, and regulatory compliance enforcement. - Experience with Agile methodologies and SDLC; proficiency with JIRA, and Figma. - Prefer Bachelor's degree in finance, accounting, public administration or related field. Requirements - Deep understanding of state and local government revenue operations, including tax compliance workflows, business license administration, and regulatory enforcement processes. - Strong strategic thinking and business acumen; ability to connect product decisions to revenue growth, client retention, and market positioning. - Excellent written and verbal communication skills; able to influence and align diverse audiences including engineers, government clients, executives, and sales teams. - Demonstrated ability to lead and develop high-performing, geographically distributed product teams. - Strong data fluency; able to define success metrics, analyze product performance data, and drive decisions from quantitative and qualitative evidence. - Ability to manage competing priorities across multiple product lines and delivery teams simultaneously. - Experience working with legal, compliance, and regulatory experts to ensure products meet applicable government standards and procurement requirements. - Proficiency with AI productivity tools (e.g., Claude, Copilot) to accelerate discovery, roadmap documentation, and backlog management. Work Environment - The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer. Physical Demands - Must be able to remain in a stationary position for most of the day. - Constantly operates a computer and other office productivity machinery, such as a printer/copy machine. - This position needs to occasionally move about inside an office. - This position travels up to 33% and be able to interface in customer offices and regulated environments. - The person in this position frequently communicates via video conferencing and telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. - Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. - Today, Neumo offers more administrative and financial support to government officials than any other organization. - With a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. - Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. - Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Role Description We are seeking an experienced Senior Infrastructure Operations Engineer to support, maintain, and optimize our enterprise infrastructure environment. This is a hands-on technical role responsible for core datacenter technologies including storage systems, SAN, virtualization platforms, backup solutions, and disaster recovery capabilities. The ideal candidate combines deep technical expertise with strong communication, documentation, and customer service skills. Duties and Responsibilities - Infrastructure & Platform Operations - Administer and support enterprise storage platforms (primarily Pure Storage or equivalent) - Manage Storage Area Network (SAN) environments utilizing Cisco Nexus switches or similar technologies - Support server virtualization platforms including VMware and Microsoft Hyper-V - Perform and support P2V and V2V migrations - Maintain Dell physical server hardware and related infrastructure components - Backup, Replication & Data Protection - Administer backup and recovery solutions (primarily Veeam or equivalent) - Support data replication and high-availability strategies - Participate in disaster recovery (DR) planning, testing, and execution - Perform system and data restorations as required - Data & System Migration - Plan and execute infrastructure-level data migrations - Support system upgrades, consolidations, and platform transitions - Ensure minimal operational disruption during migration activities - Monitoring & Reliability - Support infrastructure monitoring, alerting, and performance analysis - Proactively identify capacity, performance, and stability risks - Contribute to reliability and operational improvement initiatives - Operational Excellence - Develop and maintain high-quality technical documentation - Participate in incident response and root cause analysis - Collaborate with cross-functional IT teams and stakeholders - Provide infrastructure support for on-premises hosting environments Qualifications - Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline - Minimum 10 years of infrastructure/datacenter engineering experience - Strong hands-on experience with: - Enterprise storage systems - SAN networking concepts - Virtualization platforms - Backup and recovery solutions - Physical server hardware - Experience with infrastructure monitoring and operational troubleshooting - Demonstrated experience with data migration activities - Strong documentation and technical writing skills - Excellent verbal and written communication skills - Ability to work independently with minimal supervision - Strong customer service orientation Requirements - Experience with: - Pure Storage platforms - Cisco Nexus switching - VMware and/or Hyper-V environments - Veeam Backup & Replication - Dell enterprise server hardware - Experience supporting DR design and testing - Industry certifications strongly preferred, such as: - VMware (VCP / VCAP) - Microsoft (Azure / Windows Server / Hyper-V) - Cisco (CCNA / CCNP) - Storage / Backup vendor certifications - Note: Direct experience with our specific technology stack is beneficial but not mandatory. Knowledge, Skills and Abilities - Strong analytical and problem-solving skills - High level of technical ownership and accountability - Ability to prioritize and manage multiple operational tasks - Strong collaboration and stakeholder engagement skills - Process-driven mindset with emphasis on stability and reliability - Clear and structured communication style Work Environment - Enterprise on-premises infrastructure/datacenter environment - Participation in after-hours maintenance and incident response as required Physical Demands - Must be able to remain seated for extended periods. - Regular use of a computer and other office machinery, such as printers and copy machines. - Occasional movement around the office. - Frequent communication via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Director, Sales Operations to build and scale the operational infrastructure that powers Neumo’s go-to-market engine. This is a senior leadership role at a PE-backed govtech company where you will develop operational plans and objectives that integrate work across sales, finance, and revenue operations—owning the systems, processes, and analytics that enable our sales team to operate at peak performance. Reporting to the VP of Revenue Operations, you will lead the Sales Operations function through subordinate team leads and individual contributors, including Salesforce admins and a Deal Desk analyst. Your mission is to: - Set annual goals for the function - Drive process improvements and automation - Own departmental budgets and staffing plans - Improve forecasting accuracy - Build reporting and analytics capabilities for leadership visibility Success in this role will be measured by: - Forecast accuracy improvement - Sales productivity gains - Pipeline health metrics - Salesforce adoption and data quality scores - Successful delivery of process improvements and automation initiatives - Stakeholder satisfaction with reporting and analytics capabilities Qualifications - Bachelor’s degree required - 6+ years of experience in sales operations, revenue operations, or a related field, including people management experience - Deep hands-on expertise with Salesforce, including reporting, dashboards, workflows, and data management - Experience with business intelligence tools, specifically Tableau - Demonstrated success improving sales processes and driving adoption of operational changes at scale - Experience with sales forecasting, pipeline management, and quota/territory planning - Track record of building reports and dashboards that drive visibility and accountability at the leadership level - Proven track record of directly managing and developing teams, including hiring, performance management, and talent development Requirements - Experience in govtech, public sector, or B2G sales environments (preferred) - Background in PE-backed or high-growth environments with accountability to aggressive targets (preferred) - Salesforce Administrator or Advanced Administrator certification (preferred) - Familiarity with CPQ, compensation management tools, or deal desk platforms (preferred) Benefits - Remote work environment; must be based in the United States - Regular virtual meetings with cross-functional teams across multiple time zones Work Environment - Remote work environment; must be based in the United States - The employee will work from a home office, using a computer and communication tools for virtual collaboration - Regular virtual meetings with cross-functional teams across multiple time zones Physical Demands - Must be able to remain seated for extended periods - Regular use of a computer and other office equipment - Frequent communication via telephone and video conferencing

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Product Manager, you are responsible for defining and driving the product strategy, vision, and roadmap for a product area at Neumo. This role owns the end-to-end product lifecycle, from identifying and validating market opportunities through delivery, adoption, and ongoing product evolution. - Own the product lifecycle from market and customer research through product definition, roadmap planning, delivery, and go-to-market execution. - Define and evolve the product strategy, vision, and roadmap for a product area, connecting long-term direction with near-term planning to meet customer needs and business objectives. - Balance immediate client needs with long-term product evolution, scalability, and differentiation when making prioritization and roadmap decisions. - Develop deep familiarity with Neumo’s market, clients, partners, and end users through ongoing research, customer feedback, data analysis, and direct engagement. - Serve as the primary product lead across engineering, UX, sales, marketing, client success, and implementations, collaborating to resolve competing priorities and move the product forward. - Lead, mentor, and develop direct-report product managers, product owners, or business analysts, while tracking product outcomes and using data to refine strategy and roadmap decisions. - Define and communicate product requirements by writing clear initiatives, epics, user stories, and acceptance criteria; manage the backlog — including support issues and defects — in close partnership with engineering, architecture, and UX across planning and delivery ceremonies, when applicable. - Partner with UX on user research, prototype validation, and early concept testing to ensure solutions address real customer problems. - Act as a product evangelist, clearly communicating the product’s value, progress, and future direction to internal and external stakeholders. - Perform other duties as assigned. Qualifications - Bachelor’s degree or equivalent work experience. - 4+ years experience in product management (B2B or B2G software experience preferred). - Demonstrated experience in building business cases, understanding cost and pricing structures a plus. - Experience using AI-powered productivity and analysis tools (e.g., Microsoft Copilot, Claude, Rovo, or similar) to support research, documentation, and day-to-day product work is a must. - Experience in tax administration and state and local government highly preferred. Requirements - Proven track record of shipping software products that deliver business results. - Demonstrated ability to develop deep customer empathy and articulate customer problems. - Excellent communication skills (both written and verbal) with the ability to explain complex information in a simple and accurate manner. - Ability to identify where AI can be applied to improve team productivity, product workflows, or the product itself, and to evaluate AI tool output with appropriate judgment. - Process, problem-solving, strategic, and continuous improvement mindset. - Demonstrated success leading cross-functional teams and working collaboratively with stakeholders. - Ability to influence without direct management authority. - Ability to thrive in a fast-paced, entrepreneurial environment. - Experience using tools like JIRA, Figma, and Microsoft 365 Suite. - Understanding with technical solutions and components (APIs, Middleware, Services, SQL). - Willingness to travel up to 40%. Work Environment - The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer. Physical Demands - Must be able to remain in a stationary position for most of the day. - Constantly operates a computer and other office productivity machinery, such as a printer/copy machine. - This position needs to occasionally move about inside the office. - The person in this position frequently communicates via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Job Summary: The Senior Proposal Specialist serves as the strategic lead and compliance authority for public-sector proposal pursuits. This role owns the end-to-end proposal lifecycle for state and local government RFx submissions supporting records management, licensing, tax, and compliance software solutions. The Senior Proposal Specialist drives win strategy alignment, enforces compliance discipline, manages structured review cycles, and controls the final submission process. The role partners closely with Sales, Solution Consultants, Professional Services, Legal, and Executive leadership to deliver high-quality, compliant, and compelling proposals under compressed timelines. This is a high-accountability role requiring strong judgment and the ability to manage complex, overlapping pursuits without sacrificing quality or compliance. Duties and Responsibilities: Pursuit Strategy & Win Theme Development: - Collaborate with Sales leadership to define win themes, differentiators, and positioning before drafting begins. - Develop custom executive summaries and cover letters aligned to each agency’s stated priorities. - Translate technical input into clear, persuasive, evaluator-focused narratives. - Provide risk assessment related to scope, compliance, timeline, and capacity. Compliance & Governance Ownership: - Own the compliance matrix for every pursuit. - Track all mandatory requirements including certifications, forms, formatting rules, page limits, submission instructions, and portal constraints. - Serve as final compliance gate prior to submission. - Maintain zero compliance-related disqualifications. - Standardize internal submission checklists and documentation protocols. Content Development & Library Management: - Draft first versions of technical and management approach sections based on SC/SME input. - Maintain and continuously improve a centralized content library organized by solution area, agency type, and state requirements. - Capture and integrate lessons learned from debriefs into reusable content. - Leverage AI tools responsibly to improve drafting efficiency while maintaining accuracy and compliance. Structured Review Management: - Plan and facilitate formal review cycles appropriate to pursuit size and timeline. - Schedule reviews, prepare materials, document feedback, and track comment resolution. - Escalate unresolved issues prior to final production. - Drive executive alignment on final messaging and positioning. Production & Submission Discipline: - Own final formatting, proofreading, appendix assembly, and submission package preparation. - Manage submissions through procurement portals, email, or hard-copy delivery as required. - Standardize submissions to occur one business day prior to deadline whenever possible. - Save submission confirmations and archive final materials per internal governance standards. Post-Submission & Continuous Improvement - Log proposals in tracking systems with key metadata (agency, value, solution area, team, outcome). - Archive final materials and close projects in content management systems. - Participate in debriefs and incorporate feedback into future pursuits. - Maintain a visible, regularly updated workload tracker and proactively flag capacity conflicts. Pipeline & Capacity Communication - Manage multiple concurrent pursuits with overlapping deadlines. - Communicate resource constraints early and clearly. - Escalate risk before quality degrades. - Support leadership forecasting for proposal pipeline and staffing needs. Education and Experience: - Bachelor’s degree in English, Communications, Journalism, Business, or related field. - 6–8+ years of experience managing public-sector proposals (state and local government preferred). - Demonstrated experience leading complex, compliance-heavy RFP responses. - Experience managing multi-volume or multi-million-dollar pursuits preferred. - Strong executive-level writing and editing skills. - Advanced proficiency in Microsoft Office Suite. - Proficient in Adobe Acrobat InDesign for design and layout of buildout proposals - Experience using cloud-based collaboration software programs. - Experience with Responsive or similar proposal management platforms. - Experience navigating government procurement portals. - Strong organizational judgment, stakeholder management, and deadline discipline. Knowledge, Skills and Abilities: Competencies - Strategic Thinking - Compliance Discipline - Executive Communication - Structured Process Management - Stakeholder Accountability - Calm Under Pressure - Detail Orientation Without Losing Narrative Focus Performance Expectations - Compliance matrix delivered within 48 hours of RFP assignment. - First full draft assembled ≥72 hours before deadline whenever timeline permits. - Formal review cycles conducted for high-value pursuits. - Submissions completed day prior to stated deadlines. - Post-submission archiving completed within 2 business days. - Zero compliance-related disqualifications. Work Environment: - Office setting with a moderate noise level. - The employee will work at an individual workstation, using a telephone and computer. Physical Demands: - Must be able to remain seated for extended periods. - Regular use of a computer and other office machinery, such as printers and copy machines. - Occasional movement around the office. - Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.