Role Description Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. Come Join the ADOR Team! The Tax Collector 2, Customer Care is responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. This role contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance. - This role is eligible for remote work with occasional presence in the Phoenix office following a 6-9 week onsite training. - This position may be available for remote work within Arizona with an initial 6-9 week training full time onsite. Qualifications - Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations. - Basic knowledge and understanding of tax collection enforcement rules and regulations. - Knowledge of investigative and research techniques. - Knowledge of tax filing requirements and supporting documentation necessary to process tax returns. Requirements - Strong communications skills, to include verbal, written, and active listening. - Effective organization and time management skills. - Strong interpersonal skills and demeanor. - Strong negotiation and persuasion skills. - Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications. - Proficient in the use of tax reporting systems. - Ability to clear a comprehensive background and clearance process. - Ability to read, interpret, disseminate, and apply complex tax-related information. - Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions. - Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another. Benefits - Affordable medical, dental, life, and short-term disability insurance plans. - Participation in the Arizona State Retirement System (ASRS) and long-term disability plans. - 10 paid holidays per year. - Vacation time accrued at 4.00 hours bi-weekly for the first 3 years. - Sick time accrued at 3.70 hours bi-weekly. - Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. - Deferred compensation plan. - Wellness plans. - Tuition Reimbursement. - Stipend Opportunities. - Infant at Work Program. - Rideshare and Public Transit Subsidy. - Career Advancement & Employee Development Opportunities. - Flexible schedules to create a work/life balance.

• Respond to customer inquiries via phone, email, chat, and SMS; • Resolve customer concerns and provide solutions; • Escalate complex issues when necessary; • Maintain accurate customer records in CRM systems; • Follow up with customers as needed; • Assist with order tracking, account updates, and general support requests; • Ensure a positive customer experience throughout all interactions;

• Manage multiple live chats at a time consistently throughout the day • Troubleshoot client issues and research resolutions • Provide timely, detailed, and valuable responses to clients • Coordinate with cross-functional teams including Tech, Tax, and Risk to ensure client inquiries are addressed appropriately • Provide accurate information about products, services, policies, and account details • Maintain a professional, friendly tone even in high-pressure situations

Role Description Groundfloor is searching for a proactive, quick-thinking, problem solver with a talent for connecting with people. If you’re authentic, detail oriented and eager to grow, and customer focused, we want you on our team! THIS JOB MIGHT BE FOR YOU IF: - You’re a problem solver who likes to think on your feet and enjoys a challenge. - You thrive in a fast-paced environment, can adapt to change and provide insights on ways to improve. - You go above and beyond because you want to, not because you have to. - You consider yourself a ‘people-person’, because you love helping and connecting with people. - You believe the details are important and actively listen for them. - You are authentic, accountable, and persistent. - You are humble enough to ask questions and have a drive towards learning new things. - You have a sense of humor and a good attitude while maintaining a good work ethic. - You enjoy engaging in financial conversations through various methods of communication; verbal and written. A DAY IN THE LIFE: - Build strong and lasting relationships with our customers, supporting them through white-glove service as measured by CSAT. - Demonstrate your unique problem-solving abilities, provide solutions that exceed customers' expectations. - Contribute to implementing processes, tools, and systems to improve customer success delivery (e.g., live chat). - Identify opportunities to improve established business metrics to drive efficiencies and improve the customer experience. - Develop a deep understanding of the business - our key metrics, drivers for growth and participate in formulating our overall service and sales strategy. - Champion the customer view; always look for ways to improve the customer experience, remove pain points, champion product and service opportunities, increase engagement and retention. - Take ownership of customer inquiries, partnering with the appropriate team members, and providing updates to the customer along the way for the best possible customer experience. - Take inbound calls and digital requests from investors and respond accordingly to create a memorable experience by actively seeking out ways to WOW. - Anticipate additional questions/needs based upon previous interactions and provide insights to proactively provide support to investors. - Contribute to a fun and inspiring work environment. - Work Schedule: 8-7p EST Saturday-Tuesday upon 90 days in role; Flexibility available for the ideal candidates. Qualifications - Recent College graduate BA/BS degree 0-1 years experience or 3+ years recent experience in a similar role (preferably in Financial Customer Service). - Experience with CRM systems (i.e. Hubspot, Intercom & AirCall) is a bonus. - Experience in real estate and/or finance. - Bilingual (English / Spanish) is a bonus, but not required. - Keep updated by learning from our own content and other relevant sources (i.e. Groundfloor Blog, Internal Knowledge Base).