Atlas Governance

• Ser proactivo con tu cartera de clientes y brindar una atención consultiva, respetando los plazos establecidos; • Realizar el onboarding del cliente en la(s) herramienta(s) Atlas; • Orientar a los clientes hacia el éxito mediante el intercambio y la asistencia en la aplicación de las mejores prácticas de uso del portal; • Realizar capacitaciones de forma dinámica e incluso proponer reciclamientos de entrenamientos a los clientes; • Mantener registros precisos de las interacciones con los clientes y actualizar los sistemas de CRM con la información relevante; • Analizar datos para proponer mejoras en el proceso; • Identificar oportunidades para aumentar el compromiso en el uso por parte de los clientes; • Identificar oportunidades para aumentar los ingresos de la base (expansión); • Identificar posibles riesgos de churn y tomar medidas preventivas para mitigarlos; • Realizar reuniones trimestrales de éxito con los clientes de la cartera; • Colaborar con equipos internos, como ventas y desarrollo de productos, para garantizar una experiencia excepcional del cliente.

• Develop high-quality software using C#, .NET Framework, .NET Core, Web API, SQL Server, Azure Functions, Docker, and Kubernetes; • Use AI tools (Claude Code, GitHub Copilot, or similar) as an active part of the development workflow — for code generation, review and refactoring, debugging, and accelerating deliveries; • Identify, prioritize, and execute tasks throughout the software development lifecycle; • Design and maintain integrations with Azure services (Service Bus, SignalR, Key Vault, Cognitive Search); • Build tools and applications using clear, efficient code; • Automate tasks using appropriate scripting languages and tooling; • Review and debug code; • Execute validation and verification tests; • Collaborate with internal teams and external vendors to fix and improve products; • Document development phases and monitor systems; • Ensure software remains up to date with the latest technologies.

• Proactively manage your client portfolio and provide consultative support, meeting established deadlines; • Conduct client onboarding in the Atlas tool(s); • Guide clients toward success by sharing and assisting with best practices for using the portal; • Deliver dynamic training sessions and propose refresher trainings to clients when needed; • Maintain accurate records of client interactions and update CRM systems with relevant information; • Analyze data to recommend process improvements; • Identify opportunities to increase customer engagement and product adoption; • Identify opportunities to expand revenue within the customer base (upsell/expansion); • Identify potential churn risks and take preventive measures to mitigate them; • Conduct quarterly success reviews with clients in your portfolio; • Collaborate with internal teams such as Sales and Product Development to ensure an exceptional customer experience.

• Administer and operate security tools, including: - Architect and implement Azure-native AI agents - Develop automated pipelines for real-time alert triage and enrichment - Integrate LLM models (e.g., GPT) into incident response workflows - Apply embeddings for semantic correlation of security events - Azure (Cloud Security) - SIEM: Microsoft Sentinel - Build automated playbooks integrated with generative AI - Develop serverless automations using Azure Functions and Logic Apps - Orchestrate end-to-end response flows - Implement intelligent triage with risk-based prioritization • Develop and maintain automations in Microsoft environments using tools such as PowerShell, Bash, Logic Apps, Power Automate, Automation Account, APIs, and AI capabilities.

• Manage and operate security tools, including: - Microsoft Defender - Zscaler - Fortinet Firewall - Azure (Cloud Security) - Microsoft 365 / O365 - Entra ID - Vicarius - SIEM: Microsoft Sentinel • Develop and maintain automations in Microsoft environments using tools such as PowerShell, Bash, Logic Apps, Power Automate, Automation Account, APIs, and AI resources. • Familiarity with security tools such as Defender/Defender for Cloud, Entra ID, and O365. • Experience with automation in Microsoft environments (PowerShell, Power Platform, Bash, APIs, etc.).

• Work on the DevOps & SRE team, researching, testing, and developing best-in-class cloud application technologies to ensure high scalability, availability, and security of software platforms. • Provide support and solutions to optimize the development team's work through DevOps solutions, containerization, and other tools focused on productivity. • Promote DevOps culture knowledge through meetings, training sessions, workshops, and the creation of supporting documentation and materials. • Support the improvement, review, and creation of development processes together with the Agile team and help manage development. • Collaborate with Quality Assurance and Development teams in reviewing and defining test automation processes, quality gates, and CI/CD. • Work with information security teams to support monitoring, governance, and cloud security resources. • Assist in creating post-mortems and incident reports for availability and security, as well as performance and cloud cost reports.

• Lead the end-to-end Revenue strategy, integrating Sales, Marketing, Customer Success and RevOps under a unified growth vision; • Develop and execute the Go-To-Market (GTM) strategy, taking into account different markets, segments and maturity levels across LatAm; • Ensure revenue predictability and efficiency in acquisition, expansion and retention (Conversion, ACV, CAC, NDR, LTV, S&M expenses); • Act as a bridge between Product, Technology and the Market, influencing roadmap, positioning, pricing and packaging; • Develop and scale leaders and high-performance teams, focusing on autonomy, role clarity and operational excellence; • Maintain and evolve Revenue processes, rituals and metrics, with a strong data orientation and structured decision-making; • Operate hands-on on critical matters: major negotiations, strategy definition, key hires and bottleneck resolution; • Serve as a strategic partner to the CEO and the board, contributing to decisions that extend beyond Revenue; • Support international expansion, adapting commercial strategies to the cultural and market particularities of each region.

• Realizar a prospecção de novos clientes - Várias atividades diárias, sendo elas ligações, e-mails e outros canais; • Analisar o funil de prospecção e conversão das oportunidades geradas - Prezando sempre pela qualidade do que está qualificando para nossa equipe de Vendas; • Realizar o agendamento de reuniões para a Head da área (apresentações comerciais e evolução dos negócios); • Manter o registro das atividades comerciais no CRM - Colocar o máximo de informações possíveis para termos todo o histórico da conversa com aquela empresa.

• Realizar prospección de nuevos clientes atraves de “Cold Calls” • Entrega de informes de gestión y avances para la Team Leader Pre-ventas • Mantener un registro de actividades comerciales en el CRM (Hubspot) • Hacer seguimiento de los leads y agendamientos de demostraciones de nuestra plataforma