• Act as the strategic partner for a portfolio of French clients, ensuring product adoption, retention, and expansion. • Build strong, long-term relationships with decision-makers. • Conduct regular check-ins, QBRs, and performance reviews. • Drive retention and expansion within your portfolio. • Ensure strong product adoption and feature utilization. • Monitor usage metrics and engagement indicators. • Identify churn risks and proactively implement retention strategies. • Partner with Sales on renewals and upsell opportunities. • Advise clients on building and optimizing WhatsApp marketing campaigns. • Help structure messaging flows, segmentation, and automation. • Analyze campaign results and provide actionable insights. • Guide new customers through product implementation. • Lead onboarding sessions and product training. • Track KPIs related to adoption, retention, and campaign performance. • Manage escalations and coordinate with technical teams. • Use AI tools to support campaign creation and improve personalization strategies. • Maintain structured account notes and CRM updates. • Contribute to improving CSM processes and playbooks.

• Own the full lifecycle of customer relationships — from onboarding through adoption, expansion, and renewal. • Build deep relationships, drive measurable outcomes, and ensure every customer renews and grows. • Manage a portfolio of enterprise accounts as the primary post-sale contact. • Lead the end-to-end renewal timeline: health assessment, executive alignment, proposal, negotiation, and closing. • Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts. • Define customer-specific success metrics at contract start and track them throughout the lifecycle. • Monitor product health via adoption dashboards; address low-utilization signals proactively. • Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes.

• Own the full lifecycle of customer relationships from onboarding to renewal. • Help customers unlock full value of NetBrain's platform by building deep relationships. • Drive measurable outcomes to ensure every customer renews and grows. • Build and own multi-threaded stakeholder maps across IT Operations and executive leadership. • Run monthly check-ins, semi-annual QBRs, and annual EBRs for strategic accounts.

• Own a portfolio of funded US customers throughout the full post funding lifecycle, from onboarding through to renewal, upsell and re engagement. • Own post funding onboarding, making sure customers understand their repayment schedule, account access and support channels from day one • Monitor account health across your portfolio and proactively reach out when signals suggest a customer needs attention before it becomes a problem • Own reactivation and re engagement of past and dormant customers, running win back campaigns for churned or denied applicants and customers who haven't taken further capital, coordinating with Sales and Marketing to bring them back into an active facility • Manage renewals and upsells, including top ups, line of credit extensions and refinancing into new products, working closely with RevOps and Underwriting to triage and route each deal type correctly • Act as the primary point of contact for customer escalations, resolving what you can directly and routing complex issues to the right team, whether that's Operations, Risk, Collections, Partnerships or Engineering • Track and drive improvements to NPS and CSAT through proactive aftercare, problem solving and testing solutions with your customers • Become a subject matter expert on the small business financing space and act as the voice of the customer, feeding insights back into product development • Work effectively within our tools, including HubSpot, Back Office and Aircall, and help identify where AI powered support like Nova can take routine queries off your plate