Aspire

About Aspire Aspire.io is the world’s first word-of-mouth commerce platform that leverages your brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire’s industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world. The Role Aspire is seeking a Campaign Associate to join our growing Agency Services Team! In this role, you will provide critical support for influencer and social media campaigns, working across a diverse portfolio of enterprise clients. You’ll play a key role in executing high-impact campaigns, ensuring smooth operations, and delivering top-tier results for our partners. This role is fully remote with no travel expected. What you'll be working on: - Manage influencer outreach and selection, identifying and inviting top creators to participate in campaigns. - Curate top creator recommendations for clients, ensuring a strong brand fit and campaign success. - Coordinate influencer partnerships, including negotiating terms, setting campaign details, overseeing content approvals, managing product fulfillment, and issuing payments. - Support Campaign Managers in project management, ensuring campaigns run efficiently and effectively. - Monitor and analyze campaign performance, collecting platform analytics to generate insights and support campaign learnings. - Stay up to date on social media trends and strategies, with a deep understanding of platforms like Instagram, Facebook, Pinterest, YouTube, and TikTok. What we're looking for: - 1+ years of professional experience in influencer marketing, social media, communications, digital marketing, or related fields - Extremely high organizational skills and demonstrated resourcefulness - Ability to communicate and present information effectively and concisely, both internally within a team environment, and externally with our clients - Demonstrate initiative to suggest and implement new ideas - Possess strong interpersonal and priority-setting skills to identify and determine steps needed to accomplish assigned tasks and execute them with minimal feedback - Ability to work in a fast-paced, dynamic environment and adjust to new priorities as required - BA degree or higher is strongly preferred Work-Life Balance - Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered. - Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup. - 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan. - Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy. - Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry. - Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms. - End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs. Equal Opportunity & Our Commitment to Diversity Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life. The base pay for this role is between $24.00 and $28.85. - Please note: The final offer amount will depend on factors like experience, expertise, and location, and may differ from the range above. This range also excludes additional benefits, such as equity, 401(k), and medical, dental, or vision insurance. Our compensation philosophy: we use a market-based approach to compensation. This means we use a series of compensation tools to help us understand how companies value this role in the U.S. market based on function, level, geographic location, and positions benchmarked against similar-stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location and candidate experience and expertise, and may vary from the amounts listed above. We have competitive pay bands for all other countries based on market standards.

About Aspire Aspire.io is the world’s first word-of-mouth commerce platform that leverages your brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire’s industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world. The Role We're seeking an experienced Team Lead, Customer Success Manager to join our team in a dual capacity: managing a high-value portfolio of enterprise accounts while providing leadership and coaching to our Sr. Customer Success Manager team. This role is ideal for a seasoned CSM professional ready to expand their impact through both direct account ownership and team development. What You’ll Be Working On: Portfolio Management - Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M, with renewals distributed across all four quarters - Serve as the primary strategic advisor and trusted partner for your accounts, driving retention, satisfaction, and growth - Identify and execute expansion opportunities within your portfolio - Build strong, collaborative relationships with our Agency Services team to optimize outcomes for Hybrid accounts and identify opportunities to expand enterprise accounts into hybrid partnerships Team Leadership & Development - Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices - Lead weekly account reviews to track progress toward key outcomes: retention, expansion, and attributable revenue generation - Support CSMs through customer escalations, complex renewals, and strategic planning challenges - Provide constructive feedback and performance insights to help team members continuously improve and succeed Strategic Operations & Process Excellence - Partner with leadership to identify and implement process improvements that enhance operational efficiency - Optimize team workflows to drive customer retention and elevate the overall customer experience - Document and champion scalable best practices across the Customer Success organization Voice of the Customer - Collaborate with the VP of Customer Success to synthesize customer feedback and communicate insights to Product, Sales, and other cross-functional teams - Influence product roadmap and strategic direction based on customer needs and market trends What We’re Looking For: - 5+ years of experience in account management, sales, or customer success within a SaaS business managing renewals - 1+ years of people management experience in account management, sales, or customer success - Proven ability to drive retention and expansion through strong commercial acumen and strategic account planning - Demonstrated track record managing enterprise accounts in a B2B SaaS environment - Experience coaching or mentoring Customer Success team members with demonstrated ability to elevate team performance - Strong business acumen with the ability to identify growth opportunities and drive revenue outcomes - Excellent relationship-building skills with both customers and internal stakeholders - Strategic thinker who can balance hands-on account management with team leadership responsibilities - Collaborative partner who thrives in cross-functional environments - Process-oriented with a passion for operational excellence and continuous improvement Preferred Qualifications - Experience working in marketing technology and/or influencer, affiliate, or performance marketing - Experience selling or expanding services into professional services or agency business models Why This Role Is Unique This position offers a rare opportunity to maintain direct customer impact while growing your leadership capabilities. You'll manage meaningful enterprise relationships while shaping the success of your teammates—perfect for a high-performing CSM ready to expand their sphere of influence without stepping away from customer-facing work entirely. Benefits & Perks - Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered. - Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup. - 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan. - Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy. - Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry. - Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms. - End-of-Year Break – We typically close between Christmas and New Year’s to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs. The Total Compensation for this role is between $115,000-135,000 OTE and is a mixture of base salary and bonus. This role is eligible for additional incentive benefits as part of our compensation plans. Please note: The final offer amount will depend on factors like experience, expertise, and location, and may differ from the range above. This range also excludes additional benefits, such as equity, 401(k), and medical, dental, or vision insurance. Our compensation philosophy: we use a market-based approach to compensation. This means we use a series of compensation tools to help us understand how companies value this role in the U.S. market based on function, level, geographic location, and positions benchmarked against similar-stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location and candidate experience and expertise, and may vary from the amounts listed above. We have competitive pay bands for all other countries based on market standards. Equal Opportunity Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.

• Own and manage a portfolio of parent enterprise accounts valued between $800K and $1M, with renewals distributed across all four quarters • Serve as the primary strategic advisor and trusted partner for your accounts, driving retention, satisfaction, and growth • Identify and execute expansion opportunities within your portfolio • Build strong, collaborative relationships with our Agency Services team to optimize outcomes for Hybrid accounts and identify opportunities to expand enterprise accounts into hybrid partnerships • Coach and mentor a team of Customer Success Managers on account strategy, growth initiatives, and best practices • Lead weekly account reviews to track progress toward key outcomes: retention, expansion, and attributable revenue generation • Support CSMs through customer escalations, complex renewals, and strategic planning challenges • Provide constructive feedback and performance insights to help team members continuously improve and succeed • Partner with leadership to identify and implement process improvements that enhance operational efficiency • Optimize team workflows to drive customer retention and elevate the overall customer experience • Document and champion scalable best practices across the Customer Success organization • Collaborate with the VP of Customer Success to synthesize customer feedback and communicate insights to Product, Sales, and other cross-functional teams • Influence product roadmap and strategic direction based on customer needs and market trends.

• Provide high level support on multiple ongoing projects on our Recruiting and Talent team • Lead projects in requirements definition, business process improvement, quality assurance, risk management, end user training, application configuration, and testing • Provide consulting services to the global organizations in HCM best practices and design standards • Conduct design workshops and solution playbacks with the client • Ensure design and deliver high quality solutions via system configuration that meet overall business requirements • Work with team members to facilitate successful integration between modules • Clearly document system configuration and business processes • Effectively transfer knowledge to the customer for on-going maintenance & support • Assist and review the preparation of the workshop and training materials • Keep abreast of new and relevant SAP releases and features and stay a certified expert in your respective area(s)

• Oversee large-scale implementations • Maintain timelines, implementation milestones, scope and deliverables for multiple projects • Serve as the primary liaison between the client, project team and AspireHR • Monitor progress and ensure that the project is delivered on time, within scope and within budget

• Designing, implementing, and deploying SAP SuccessFactors solutions. • Enhancing HR and talent management processes. • Lead client strategy sessions to assess current HR processes. • Guide clients through SuccessFactors Onboarding implementation.

• Lead projects in requirements definition, business process improvement, quality assurance, risk management, end user training, application configuration, and testing. • Provide consulting services to the global organizations in HCM best practices and help clients to migrate to SAP HCM Cloud solutions. • Conduct design workshops with the client. • Ensure design and deliver high quality solutions via system configuration that meet overall business requirements. • Work with team members to facilitate successful integration between modules. • Clearly document system configuration and business processes. • Effectively transfer knowledge to the customer for on-going maintenance & support. • Keep abreast of new and relevant SAP releases and features and stay a certified expert in your respective area(s).

• Design, configure, and implement data replication between SAP HCM and other SAP systems (e.g., SuccessFactors, EC Payroll, SAP S/4HANA) • Develop and maintain integration interfaces using SAP CPI, including iFlows, adapters, and mappings • Implement, configure, and support both BIB (Business Integration Builder) and PTP (Point to Point) replication scenarios • Lead and execute data migration and transformation activities for legacy-to-SAP and SAP-to-SAP HCM transitions • Lead work in collaborating with other project team members on necessary data transformations to/from SAP SuccessFactors necessary for replication and data migration scenarios • Analyze, map, and transform data between source and target systems ensuring accuracy, consistency, and completeness • Work with stakeholders to understand functional requirements and translate them into scalable technical solutions for the project lifecycle as related to both replications and data • Perform data validation, testing, and quality assurance in coordination with functional teams • Provide integration and data support during cutover, go-live, and post-production phases • Work with other project team members to execute cutover items related to data, replications, and migration per project phase. Including project planning with the project managers • Document integration architecture, interface designs, and migration plans • Ensure compliance with SAP best practices, security standards, and data governance policies

• Analyze, design, create specifications, code, test, troubleshoot, and support new SAP ABAP development for Global SAP HCM/Success Factors projects • Plan and conduct customer workshops, design and build integrations and interfaces, create plans for data Integration and Unit testing • Collaborate with with functional and business users in the design and development of new business requirements. • Supports existing and new interfaces and has good understanding of integration with 3rd party tools.

• Provide high level support on multiple ongoing projects on our SAP SuccessFactors Employee Central Payroll (ECP) team • Define requirements, business process improvement, quality assurance, risk management, end user training, application configuration, and testing • Provide consulting services to the global organizations in HCM best practices • Conduct design workshops with the client • Ensure design and deliver high quality solutions via system configuration that meet overall business requirements • Clearly document system configuration and business processes • Travel as needed to support client projects, <25%