The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care.
Digital Workflow Agent
Location
United States
Posted
56 days ago
Salary
$27 - $30 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Digital Workflow Agent
Aspen Dental
Role Description Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices. This is a remote position that can be based anywhere in the US. The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: - Proper operation of the scanner - Capturing of high-quality digital impressions through established processes - Adherence to standardized digital workflows Salary: $27 - $30 / hour depending on experience Responsibilities - Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software. - Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed. - Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices. - Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed. - Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem. Qualifications - High school graduate or equivalent - 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. - Familiarity with dental, medical, or manufacturing environments. - Experience in 3Shape Scanner technology & Scan/Design workflows required. - SprintRay Digital Ecosystem Experience preferred, but not required. - Must be comfortable assisting and/or training Field Team Members in a virtual environment. - Experience in a Help Desk or Ticket Management System preferred, but not required. - Excellent verbal and written communication skills. - Ability to multi-task. - Strong problem-solving skills and a commitment to driving resolution and improvement. - Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships. - The ability to conduct up to 25% travel. 2-3 weeks travel for training is required. Requirements - The information contained in this job description is intended to describe the most important aspects of the position. - It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work. - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
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